Adrian Williams

We were very disappointed with our experience purchasing our car. There was a lack of follow-through on several things we were promised, including a full tank of gas, a detailed car wash, and hav purchasing our car. There was a lack of follow-through on several things we were promised, including a full tank of gas, a detailed car wash, and having the registration placed in the window. We also felt the overall purchase experience lacked professionalism. During the transaction, the accounting representative shared quite a bit of personal information about his family and being sick with food poisoning, while the salesperson spent time talking about his involvement with Hollywood movies. We appreciate friendly conversation, but when making a significant purchase, we would have preferred the focus to remain on completing the transaction efficiently and professionally. We were also talked into signing up for a service app that we do not need or want, which added to our frustration. We simply wanted to purchase our car, have the commitments made to us fulfilled, and have the transaction handled professionally. Unfortunately, that was not our experience. That said, our experience with the service department has always been very positive. Their customer service is consistently friendly, professional, and helpful, and we truly appreciate the service team. We would recommend that the sales and accounting experience reflect the same level of professionalism and customer care that we have consistently received from the service department More

by Nikki c Verified Customer Verified Customer

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Courteous Knowledgeable Professional with excellent communication on the phone and in person when my 2012 Volvo S60 T5 was serviced for a Safe Street Security Check. I happened to have this appointment communication on the phone and in person when my 2012 Volvo S60 T5 was serviced for a Safe Street Security Check. I happened to have this appointment during Monterey 🚗Car Week (7-16Aug 2026). Great customer care from Laura Salusky, Service Adviso, the service department, and the dealership. Highly recommended. More

by Kathryn Tobisch Verified Customer Verified Customer

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The service department was welcoming , gracious, and very efficient. Laura helped us and she made our first visit to the dealership very pleasant. Other personnel were also really helpful. The courtesy rides efficient. Laura helped us and she made our first visit to the dealership very pleasant. Other personnel were also really helpful. The courtesy rides provided to and from he dealership were greatly a0preciated. More

by Kathry.kocher Verified Customer Verified Customer

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Abel was awesome! Fast and efficient service. Lyft ride to and from made the experience easy. Thanks guys! Fast and efficient service. Lyft ride to and from made the experience easy. Thanks guys! More

by marketepper Verified Customer Verified Customer

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They've been my service source for a long time. I wouldn't say that if they didn't provide what I expected. I wouldn't say that if they didn't provide what I expected. More

by txakura Verified Customer Verified Customer

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They provided me with a loan car for my yearly service. They went to the extra effort of having the car detailed. They went to the extra effort of having the car detailed. More

by KSN2417 Verified Customer Verified Customer

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