Jada Critchlow
Jada Critchlow at Button CDJR

Jada Critchlow

Express Lane Advisor

Button CDJR

1220 East Boulevard
Kokomo, IN 46902

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4.8
86 Reviews
4.8

86 Reviews

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86 Reviews of Jada Critchlow

May 21, 2025

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Employee Rating

Very fast and and very nice, enjoyed the great customer service at this location. Will definitely recommend to anyone More

by dave.christman
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Service Communication
Recommend Dealer
Yes
May 21, 2025

Button CDJR responded

Thank you for your kind words! We’re thrilled to hear you enjoyed the fast and friendly service. Your recommendation means a lot to us, and we look forward to serving you and your friends again soon!

May 20, 2025

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Jada was great and very personable! She helped resolve all my problems with getting XM radio set up after having to have a new radio installed. Service was also prompt. More

by michelle_zehring
Service Price Transparency
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Recommend Dealer
Yes
May 21, 2025

Button CDJR responded

Thank you for sharing your experience! We’re glad to hear Jada was personable and helped get your XM radio set up smoothly. Prompt service and problem-solving are what we strive for! If you need anything else, just let us know.

May 09, 2025

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Employee Rating

Great job Really, really, truly excellent great job with fantastic attention to detail and superior customer service. More

by castle1134
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow

May 12, 2025

Button CDJR responded

Hi, thank you for your 5-star review. We appreciate you!

May 09, 2025

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Button Service was AWESOME. The advisors took great care of me, and got my issues resolved as promised. I had a very enjoyable experience. More

by whodey93
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Recommend Dealer
Yes
May 12, 2025

Button CDJR responded

Hi, thank you for your 5-star review. We appreciate you!

May 08, 2025

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Shannon Dillman has been my service advisor since around 2007 and has always taken nothing but the best care of me. I’ve never had any incident where I was not treated top-notch always placing my needs and More

by lynda_lou07
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Recommend Dealer
Yes
May 12, 2025

Button CDJR responded

Hi, thank you for your 5-star review. We appreciate you!

May 03, 2025

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Great service and communications. I just went in for a supplemental/backup battery install. I was prepared to just drop off my jeep and pick it up after work, but they installed it More

by dchambers30
Service Price Transparency
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Recommend Dealer
Yes
May 05, 2025

Button CDJR responded

Thank you for the fantastic review! We're so glad to hear that we could get your Jeep taken care of quickly and efficiently. It's great that the cost was even better than expected! We truly appreciate your continued trust in Button for both service and oil changes, and we look forward to providing you with great experiences in the future. Thank you again for your support!

April 30, 2025

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Employee Rating

My only problem with the Service Dept. is that their estimate sheet showed that I needed an air filter- critical. But, I had them change the air filter a few weeks prior to this visit. The More

by bill.balkovec
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Garritt Stryker

May 05, 2025

Button CDJR responded

Thank you for sharing your feedback, and we apologize for the confusion regarding your air filter. We understand how frustrating that can be, and we truly appreciate you bringing it to our attention. We will definitely look into this issue to ensure it doesn’t happen again. Your advice is valuable, and we always encourage our customers to double-check with our technicians if they have any concerns. Thank you for your understanding and continued trust in us!

April 24, 2025

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Employee Rating

Unhappy with my vehicle repair and how I still have the issue unresolved after 2 years More

by mitwrigh
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Recommend Dealer
No
Apr 24, 2025

Button CDJR responded

Hello, we'd like the chance to make it right. Please email our Service Manager, Mari Whaley at mari.whaley@drivechariot.com. Thank you!

April 24, 2025

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Employee Rating

The service department was friendly and honest about my service, gave an estimated duration and was close to that time. More

by mikeharlow_in
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Lupoi

Apr 24, 2025

Button CDJR responded

Thank you for your 5-star review with us. We appreciate you!

April 24, 2025

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Employee Rating

Shannon was pleasure to work with. I had come in with a complaint about and earlier experience and she was able to handle the situation. More

by mark.gollner
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman

May 05, 2025

Button CDJR responded

Thank you for sharing your experience! We're glad Shannon was able to assist and resolve the situation for you. We truly appreciate your feedback and are happy to have had the opportunity to make things right. Thank you for your patience and for working with us!

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