Jada Critchlow
Jada Critchlow at Button CDJR
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Jada Critchlow

Express Lane Advisor

Button CDJR

1220 East Boulevard
Kokomo, IN 46902

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4.8
82 Reviews
4.8

82 Reviews

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82 Reviews of Jada Critchlow

April 24, 2025

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Employee Rating

Good service, haven't had a bad experience yet. Keep up the good work! KEN More

by knewell6102
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Recommend Dealer
Yes

April 24, 2025

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Employee Rating

Unhappy with my vehicle repair and how I still have the issue unresolved after 2 years More

by mitwrigh
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Workmanship
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Service Communication
Recommend Dealer
No
Apr 24, 2025

Button CDJR responded

Hello, we'd like the chance to make it right. Please email our Service Manager, Mari Whaley at mari.whaley@drivechariot.com. Thank you!

April 24, 2025

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The service department was friendly and honest about my service, gave an estimated duration and was close to that time. More

by mikeharlow_in
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Recommend Dealer
Yes

Other Employees Tagged: Mike Lupoi

Apr 24, 2025

Button CDJR responded

Thank you for your 5-star review with us. We appreciate you!

April 24, 2025

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Employee Rating

Shannon was pleasure to work with. I had come in with a complaint about and earlier experience and she was able to handle the situation. More

by mark.gollner
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Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman

April 24, 2025

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At the conclusion of this transaction did not feel that I was kept informed of what was going on in a timely manner Nor do I feel that what they told me was wrong with the car was necessarily truthful More

by CJUNE1971
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Recommend Dealer
No

Other Employees Tagged: Kolton Sandefur

March 21, 2025

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Everyone was friendly and made ordering my Wagoneer easy. I would highly recommend Button Dodge. More

by N225175
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 03, 2025

Button CDJR responded

That’s awesome to hear! It sounds like Button Dodge really made the process smooth and hassle-free for you. A Wagoneer is such a great choice—congrats on the new ride! I’m sure you’re going to love it. Thanks for sharing your experience!

January 20, 2025

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These guys always put customers first. Jada went above and beyond for my oil change. Made the process convenient. Thanks for the shuttle ride and delivery of my Jeep Grand Cherokee L. More

by connert850
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Garritt Stryker

Feb 21, 2025

Button CDJR responded

Thank you so much for the wonderful feedback! We’re thrilled to hear that Jada went above and beyond to make your oil change experience convenient. It’s also great to know you enjoyed the shuttle ride and delivery of your Jeep Grand Cherokee! We always aim to provide top-notch service and are so glad you had a great experience. We look forward to assisting you again in the future!

January 20, 2025

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The only complaint I had was how long it took to complete the oil change. We checked in at 3:45 and out at 5:00. I’ve been here before and never waited that long. More

by lonniejohnson0
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Recommend Dealer
Yes
Jan 31, 2025

Button CDJR responded

Thank you for your feedback! We truly appreciate you bringing this to our attention. We're sorry for the extended wait time during your oil change, as we know your time is valuable. We'll work on improving our process to ensure quicker service in the future. We hope to provide a better experience next time, and we appreciate your continued trust in us!

January 20, 2025

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They did a good fast job and did great work and was very respectful and nice and did wonderful job and got me as soon as it was done More

by djack19668416
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Recommend Dealer
Yes
Jan 31, 2025

Button CDJR responded

Thank you for your wonderful feedback! We’re so glad to hear you had a great experience with us. It's awesome that you felt well taken care of and that the job was done quickly and with quality. We really appreciate your kind words and hope to work with you again in the future!

January 18, 2025

Dealership Rating
Employee Rating

Happy to get an appointment for oil changes, better than setting in line for a long time. More

by gmdixon3
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2025

Button CDJR responded

We’re so glad to hear that you were able to get an appointment for your oil change without the long wait! We aim to make the process as convenient as possible, and it's great to know that worked out for you. We look forward to helping you again soon!

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