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Jacob Wilson
Jacob Wilson | Page 11
Service Advisor
Gordie Boucher Ford Lincoln of West Bend
3021 W Washington St
West Bend, WI 53095
115 Reviews
115 Reviews
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115 Reviews of Jacob Wilson
November 03, 2024
I was told by representative I would be in and out for a 3 minute job installing a tail gate bumper under warranty and I waited 45 minutes. After 45 minutes I had to approach a different service representat 3 minute job installing a tail gate bumper under warranty and I waited 45 minutes. After 45 minutes I had to approach a different service representative to remind them I was here. I was told paperwork must have been misplaced. The Service Manager found my warranty work as my original service rep went to lunch. 10 minutes later a Christmas tree plastic screw and tailgate bumper was placed back on my truck. I was Disappointed as I usually go there for all my work and I was told I would be in and out because it was a quick fix but needed a tech to screw in screw to be covered under warranty. More
by Tburch778
Verified Customer
October 12, 2024
I was very disappointed that I made an appointment for Thursday 8am and my vehicle wasn't looked at until Friday. This ment that when the diagnosis was done and I had to wait for a part that I now went th Thursday 8am and my vehicle wasn't looked at until Friday. This ment that when the diagnosis was done and I had to wait for a part that I now went the entire weekend without my vehicle. This is not the first time I have had issues with the services and I do not plan on returning to the dealership for my vehicle needs. More
by akornows
October 09, 2024
I called the service department when my window cable snapped and I couldn't close the window. They told me to come in right away and have a look what the issue is. They called and told me that I would n snapped and I couldn't close the window. They told me to come in right away and have a look what the issue is. They called and told me that I would need a new actuator. It took two days to get the part and I was back on the road. More
by DPENKOSKE
Other Employees Tagged: Ashley Bales, Angie Heyse
September 18, 2024
Efficient. Pleasant. Good communication. Work is done on time as per scheduled appointment on my calendar Pleasant. Good communication. Work is done on time as per scheduled appointment on my calendar More
by SHAEUSER
Other Employees Tagged: John Zieja, Joseph Hohmann, Chris Flynn, Tim Heim, Dave Brooks , Tyler Howey
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