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Jacob Stevenson

Overview Reviews (51) Inventory (143)

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Jacob Stevenson

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Jacob Stevenson

Service Advisor

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.9

51 Reviews

Overview Reviews (51) Inventory (143)

4.9

51 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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51 Reviews of Jacob Stevenson

April 11, 2025

Dealership Rating

Employee Rating

Excellent customer service. Everyone was extremely helpful and professional. And finally, I would rate the waiting room as "top notch." Everyone was extremely helpful and professional. And finally, I would rate the waiting room as "top notch." More

by bdprocanik

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Peggy Sensale, Michael Thorn, Dwight Phillips

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Apr 11, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

April 10, 2025

Dealership Rating

Employee Rating

They did a great job in fixing my issue with my 2021 Yukon 3.0 diesel. Yukon 3.0 diesel. More

by SCOTTANGER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Apr 11, 2025 -

Performance Buick GMC responded

Thank you, Scott, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

April 09, 2025

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Employee Rating

The service center was efficient and did a good job. Everyone was polite and helpful. Everyone was polite and helpful. More

by Bevnbern9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Apr 10, 2025 -

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

April 02, 2025

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Employee Rating

My new car had a sensor ordered & replaced over 2 days. Very easy to work with, cooperative, and informative. Very easy to work with, cooperative, and informative. More

by Christina

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Apr 03, 2025 -

Performance Buick GMC responded

Thank you, Christina, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

March 15, 2025

Dealership Rating

Employee Rating

Great experience! ! Very professional and helpful and would not think of going to another dealer for help!! ! Very professional and helpful and would not think of going to another dealer for help!! More

by jgraybill0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Mar 17, 2025 -

Performance Buick GMC responded

Thank you for sharing your experience with us! We're thrilled to hear that our team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

March 15, 2025

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Employee Rating

Easy to schedule an appointment. Service was done on time. Work was explained at pickup. Car was ready and clean. Service was done on time. Work was explained at pickup. Car was ready and clean. More

by MARK.VOCCOLA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Peggy Sensale, Michael Thorn, Chris Wells, Mark Bougas, Dwight Phillips

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Mar 15, 2025 -

Performance Buick GMC responded

Thank you, Mark, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

March 13, 2025

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Employee Rating

The service was very good, friendly and efficient. I would certainly recommend to others and return in the future. I would certainly recommend to others and return in the future. More

by kencervantes316

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Mar 14, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

February 27, 2025

Dealership Rating

Employee Rating

They always keep me informed doing an outstanding job and I’ve been pleased with the results when I go in. I’ve been pleased with the results when I go in. More

by GWILSON3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 28, 2025 -

Performance Buick GMC responded

February 26, 2025

Dealership Rating

Employee Rating

Excellent service and communication through out the process and very knowledgeable. Highly recommend to friends and family. process and very knowledgeable. Highly recommend to friends and family. More

by ahmedA_0504

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips , Norman Hoyt

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February 24, 2025

Dealership Rating

Employee Rating

Very efficient, knowledgeable, courteous, polite, and overall great customer service. Very thorough with explanations. Awesome overall great customer service. Very thorough with explanations. Awesome More

by Mel

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

Report | Print

Feb 24, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

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