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Jacob Povlich
Jacob Povlich at Russ Darrow Kia of Waukesha
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Jacob Povlich

Service Advisor, Assistant service manager & Dispatcher

Russ Darrow Kia of Waukesha

2141 East Moreland Boulevard
Waukesha, WI 53186

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4.5
160 Reviews

Proud husband and father. I have been employed in the dealership service for 6 years and love helping others. My hobbies include all things sci-fi and fantasy , reading and true crime.

Dealership Experience

10 yrs, 3 mos

Industry Experience

15 yrs, 3 mos

Specialties & Trainings

Professional Elite service advisor status for Kia and Nissan

4.5

160 Reviews

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160 Reviews of Jacob Povlich

March 11, 2025

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Employee Rating

The people are nice and helpful but should be a little bit more accurate on things. More

by delgardiokrissy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby, Kayleigh Recker

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March 10, 2025

Dealership Rating
Employee Rating

They contacted me when I needed servicing. I really appreciated them contacting me to come in. More

by OWNERDECLINEDEMAIL
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby, Kayleigh Recker, Joseph Sili

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Mar 10, 2025

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

February 28, 2025

Dealership Rating
Employee Rating

Jacob rocks as usual. Always 100% satisfied with the service and overall experience at Darrow! More

by waynetmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

February 21, 2025

Dealership Rating
Employee Rating

The team at Russ Darrow Kia is outstanding. Courteous, friendly, knowledgeable and willing to listen and answer questions. I highly recommend them! More

by imdonf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby, Kayleigh Recker, Joseph Sili

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Feb 22, 2025

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

February 21, 2025

Dealership Rating
Employee Rating

I didn’t get my free car wash with my oil change and they wanted to charge me $60 for a cabin air filter. More

by FELICIA.SCHMIDT00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 25, 2025

Russ Darrow Kia of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brandon McGahee brandon.mcgahee@russdarrow.com

February 12, 2025

Dealership Rating
Employee Rating

Again for the second time getting my oil change they forgot to check my ties the low air pressure light was on after I got back into my car. The first time I returned and got it done by that nice you More

by loberruner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kayleigh Recker

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Feb 15, 2025

Russ Darrow Kia of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brandon McGahee brandon.mcgahee@russdarrow.com

February 09, 2025

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Employee Rating

The service staff are very helpful and respectful. I appreciate the ride service to and from home. More

by LYNDAJERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Sili

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Feb 09, 2025

Russ Darrow Kia of Waukesha responded

Hi Lynda: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

February 04, 2025

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Employee Rating

Everyone is very professional, and always make sure my car gets the best service. Very happy with my appointment. More

by Mlh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 04, 2025

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

January 31, 2025

Dealership Rating
Employee Rating

As always, the Darrow service team continues to provide their professional “TLC’ They ask lots of questions and follow up making certain my old vehicle operates and looks like new when I head out the door More

by jon89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela David, Skyler Battersby, Joseph Sili

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Feb 02, 2025

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, Jon, and for taking the time to leave us this wonderful feedback! Brandon McGahee brandon.mcgahee@russdarrow.com

January 26, 2025

Dealership Rating
Employee Rating

Service was fast waiting area was clean and comfortable and the service person listened to me and went above and beyond what I expected More

by RAVINS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela David

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Jan 27, 2025

Russ Darrow Kia of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Russ Darrow Kia of Waukesha. We look forward to having you as one of our valued customers for many more years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

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