Jacob Povlich
Jacob Povlich at Russ Darrow Kia of Waukesha

Jacob Povlich

Service Advisor, Assistant service manager & Dispatcher

Russ Darrow Kia of Waukesha

2141 East Moreland Boulevard
Waukesha, WI 53186

Contact Me
4.6
229 Reviews

Proud husband and father. I have been employed in the dealership service for 6 years and love helping others. My hobbies include all things sci-fi and fantasy , reading and true crime.

Dealership Experience

10 yrs, 8 mos

Industry Experience

15 yrs, 8 mos

Specialties & Trainings

Professional Elite service advisor status for Kia and Nissan

4.6

229 Reviews

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229 Reviews of Jacob Povlich

August 24, 2025

Dealership Rating
Employee Rating

Caleb the service advisor was so kind and helpful to me. He literally made a terrible situation bearable and was very patient with all my questions and phone calls! More

by SYDNEYMCBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaitie Stehr , Caleb

Aug 24, 2025

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jonathan Brown jonathan.brown@russdarrow.com

August 22, 2025

Dealership Rating
Employee Rating

Always great service by Kaitie. I like the service video they send of your car when it is done. More

by NJKESTLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaitie Stehr

Aug 22, 2025

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Jonathan Brown jonathan.brown@russdarrow.com

August 21, 2025

Dealership Rating
Employee Rating

Nice video of what was done on the car thankyou. Fast service and nice waiting room. More

by JMLHD1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaitie Stehr

Aug 21, 2025

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Jonathan Brown jonathan.brown@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

My engine light came on and I took my car in for service and paid almost $200. The check engine light never went off, and I took it in days later. (I was on hold for over 15 minutes when I called.). Katie s More

by elizabethaliza1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kaitie Stehr

Aug 22, 2025

Russ Darrow Kia of Waukesha responded

Thank you for your review, Elizabeth. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Brandon McGahee brandon.mcgahee@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

I'm extremely pleased with how much better the new GM and staff are at this dealership! I've been a customer of Kia of Waukesha for the past 6 years. They hadn't always make me feel like a valued customer du More

by Sonny Miller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 19, 2025

Russ Darrow Kia of Waukesha responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Kia of Waukesha! Brandon McGahee brandon.mcgahee@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

Great service. Customer centric. Fair in price. Honest in estimates. Jacob always takes the best care of me. Great smile, friendly, yet down to business of addressi More

by mipurnell64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

August 16, 2025

Dealership Rating
Employee Rating

Excellent and friendly service Service was great. Waiting area was great. Speed of service was great. More

by JSSTELZL
Recommend Dealer
Yes

Other Employees Tagged: Jacob Povlich

Aug 16, 2025

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

August 15, 2025

Dealership Rating
Employee Rating

Should have disclosed software updates are not able to be fixed currently so I stop wasting time driving 30 minutes there and back More

by PACKERS4434
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Riley Sullivan

Aug 15, 2025

Russ Darrow Kia of Waukesha responded

I'm very sorry for the inconvenience this caused and for the time you spent driving here without being informed ahead of time. That’s not the experience we want for our customers. Please give us a call at 262-547-1300 and ask for me, Gildardo, so I can personally look into this for you and help make things right.

August 15, 2025

Dealership Rating
Employee Rating

Answered all my questions. Explained so I could understand the work that was done on my car. More

by WILDFLWR.OTTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaitie Stehr

Aug 16, 2025

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

August 14, 2025

Dealership Rating
Employee Rating

In the past 12 months Russ Darrow Kia of Waukesha has changed the oil in my car twice. The first time they forgot to put the oil cap back on the engine block. Causing oil to splatter all over the engine More

by mcfaddensfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kaitie Stehr

Aug 15, 2025

Russ Darrow Kia of Waukesha responded

I'm very sorry for the inconvenience this caused. That’s not the experience we want for our customers. Please give us a call at 262-547-1300 and ask for me, Gildardo, so I can personally look into this for you and help make things right.

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