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Jacob Povlich
Jacob Povlich at Russ Darrow Kia of Waukesha

Jacob Povlich

Service Advisor, Assistant service manager & Dispatcher

Russ Darrow Kia of Waukesha

2141 East Moreland Boulevard
Waukesha, WI 53186

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4.6
209 Reviews

Proud husband and father. I have been employed in the dealership service for 6 years and love helping others. My hobbies include all things sci-fi and fantasy , reading and true crime.

Dealership Experience

10 yrs, 7 mos

Industry Experience

15 yrs, 7 mos

Specialties & Trainings

Professional Elite service advisor status for Kia and Nissan

4.6

209 Reviews

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209 Reviews of Jacob Povlich

July 10, 2025

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Employee Rating

Friendly service. Professional, experienced staff. It was my first service call on my new car and I am very satisfied. More

by DARCIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 10, 2025

Russ Darrow Kia of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Waukesha! Brandon McGahee brandon.mcgahee@russdarrow.com

July 03, 2025

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Employee Rating

This is my 2nd time leasing from them. Always a pleasant experience along with great customer service. More

by Mochancd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dennis Cardinal, Brandon McGahee, Xavier Troupe, Charlie Ziegler, Gildardo Esquivel, Skyler Battersby

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Jul 03, 2025

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Kia of Waukesha are glad to have you as a customer. Brandon McGahee brandon.mcgahee@russdarrow.com

July 01, 2025

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Employee Rating

Skyler was pleasant and explain things well Very nice to deal with i’m looking forward to my next appointment in a week More

by SH1RLEY0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby

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Jul 01, 2025

Russ Darrow Kia of Waukesha responded

Thank you for choosing Russ Darrow Kia of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon McGahee brandon.mcgahee@russdarrow.com

June 30, 2025

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I brought my car in without an appointment and they took care of me same day. More

by MLUTZ1863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2025

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

June 30, 2025

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Employee Rating

Always friendly very helpful. Great service on my car. Plus I like a free car wash More

by linda.skora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby, Kaitie Stehr

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Jun 30, 2025

Russ Darrow Kia of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Waukesha. We look forward to having you as one of our valued customers for many more years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

June 29, 2025

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Employee Rating

Had an issue with my check engine light and had to go back many times but everyone I dealt with was very professional and wanted to get it figured out More

by tina.radloff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby, Kaitie Stehr

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Jun 30, 2025

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon McGahee brandon.mcgahee@russdarrow.com

June 27, 2025

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Employee Rating

Service ladies were very polite and informative about my vehicle. Great service done by all More

by jaxthimm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby, Kaitie Stehr

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Jun 27, 2025

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon McGahee brandon.mcgahee@russdarrow.com

June 22, 2025

Dealership Rating
Employee Rating

Great service again. I think it was Kayla that was helping me. She was great. More

by vickstr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby

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Jun 22, 2025

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon McGahee brandon.mcgahee@russdarrow.com

June 21, 2025

Dealership Rating
Employee Rating

Overall, the dealership is for the most part good. What I consider the weakest link is the General Manager, Brandon McGahee - I give him 1 star. I have interacted with him in the past and I feel that More

by RCAMPOPAIN0
Recommend Dealer
Yes

Other Employees Tagged: Jacob Povlich

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Jun 21, 2025

Russ Darrow Kia of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon McGahee brandon.mcgahee@russdarrow.com

June 18, 2025

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Employee Rating

I have always had a positive experience each time I have been there for service. More

by noemail21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 18, 2025

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

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