Jacob Martin | Page 10

Fast, knowledgeable, excellent customer service and a great customer waiting area Very grateful for late evening appointments for those who work during the day great customer waiting area Very grateful for late evening appointments for those who work during the day More

by SIDRAE87 Verified Customer Verified Customer

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Over the past six years, my experience with this dealership has been predominantly positive. I have purchased two vehicles. However, my recent service visit was unsatisfactory. I scheduled a routine dealership has been predominantly positive. I have purchased two vehicles. However, my recent service visit was unsatisfactory. I scheduled a routine maintenance appointment for my 11:00 AM visit. The inspection was conducted promptly, and I authorized the necessary repairs using the link provided in a timely manner. Unfortunately, there was no subsequent communication. Typically, when a vehicle is ready, prompt (within reason) communication is provided. I initiated inquiries about the status around 3:30 PM, as I should have received a response by that time. I distributed the text messages (as that is my preferred method of communication) and subsequently attempted to call, but was repeatedly transferred. It took until 5:00 PM to connect with someone. As I mentioned, this experience deviates from my usual positive encounters. I explained the situation and expressed my dissatisfaction with the lack of communication. The issue was promptly resolved upon my explanation. I do not hold individuals accountable for occasional lapses in communication, as we are all human and may occasionally make mistakes. I intend to return and hope that the positive experiences will continue. More

by Bradley Verified Customer Verified Customer

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Great customer service. Speedy service. Always puts the customer first. Great communication. Will be back Speedy service. Always puts the customer first. Great communication. Will be back More

by Acmiller0324 Verified Customer Verified Customer

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