Jacob Kinkead
Jacob Kinkead at Serra Trussville Kia
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Jacob Kinkead

Sales

Serra Trussville Kia

5009 Brookes Crossing Blvd
Birmingham, AL 35235

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4.7
22 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

1 yr, 4 mos

4.7

22 Reviews

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22 Reviews of Jacob Kinkead

August 26, 2024

Dealership Rating
Employee Rating

They were very patient with me. The customer’s service is next to excellent and I’ll definitely recommend others about it. More

by Andrea
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 10, 2024

Dealership Rating
Employee Rating

Jacob was very attentive and went above and beyond to get me what I wanted. It was all done in a short period of time as well. I would definitely recommend him to everyone who wants a car More

by jomaicakellom29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 10, 2024

Dealership Rating
Employee Rating

The management was horrible communication very poor accommodation very poor vehicle broke down 24 hours after purchase dealership said nothing was wrong with it. They Couldn’t do anything about it. More

by nicholsonisaiah85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 12, 2024

Serra Trussville Kia responded

Customer brought truck in the following Monday after he purchased the vehicle. He said that an error code on screen popped up with over drive on transmission. We checked for codes and had a mechanic drive the vehicle. Nothing was wrong with the truck. We assured him that if something else happened that he could bring the truck in. Customer has a lifetime powertrain warranty and the vehicle would be repaired if anything malfunctioned.

August 10, 2024

Dealership Rating
Employee Rating

Worst service, stuck with a car that I hate getting into, the dealership guy said “to be honest I don’t know alot about cars”. Didn’t work or communicate with me on trading the car . More

by ADAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Daniel Hall, Seth Franks

Aug 12, 2024

Serra Trussville Kia responded

The customer purchased a vehicle that was under $5000. We tried to get them into a nicer vehicle, but this is what the customer wanted. The customer had an issue with brakes upon purchase. We had the customer to bring the vehicle in and we repaired the issue. We even paid half of the customers first payment.

Aug 12, 2024

ADAY responded

I told you I didn’t want the car after it started smoking when you said it was “all good and ready” I asked you to work with me on other cars and you wasn’t wheeling and said “you only looking at the price”. I even told you I would pay more , even told you to keep the car and the down payment and just get me out of the deal . You was not communicating and when I said I was gonna talk to your manager all the sudden you wanted to respond and say the “manager” wasn’t letting you know anything. ……… next time Jacob don’t tell your customers that “to be honest you don’t know a lot about cars”. Good luck to you , I have txt msg if you need them .

June 20, 2024

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Employee Rating

Everything was super smooth during the process and they were super helpful. I just had a baby and had to come in a few days after my husband initially signed the papers to sign my part of things and they h More

by brandon.emily2615
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Hall, Jerry Ledbetter

May 29, 2024

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Employee Rating

Great group of people loved the experience woul highly recommend them to anyone loved the experience More

by johndeerford34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Hall, Jerry Ledbetter

May 27, 2024

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Employee Rating

Jacob was great to work with. He listened to our needs and was able to deliver on them. A very friendly, personable and professional experience. PS I did not rate Abdul Mugha More

by greg-newynn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Grayson, Jerry Ledbetter

May 12, 2024

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Employee Rating

Good dealership. Loved my salesman. Nice car. Thanks. Bye. Talk to you later. Good evening. More

by faizonperkins
Recommend Dealer
Yes

April 19, 2024

Dealership Rating
Employee Rating

They were very professional and knowledgeable. They weren’t pushy. They were able to answer our questions and worked with us. Very polite and considerate. More

by sugarshackc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Hall, Jerry Ledbetter

April 16, 2024

Dealership Rating
Employee Rating

Great customer service. Great people to deal with. Very happy with my purchase and happy to have met my salesman Jacob. More

by joedelk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Grayson, Matthew Shaw

1

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