Jacob Hicks
Jacob Hicks at Lithia Subaru of Fresno
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Jacob Hicks

Service Advisor

Lithia Subaru of Fresno

5212 N Blackstone Ave
Fresno, CA 93710

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67 Reviews
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67 Reviews

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67 Reviews of Jacob Hicks

October 14, 2024

Dealership Rating
Employee Rating

Helpful and kind staff and didn’t once felt like I was taking time from others. More

by Killin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ramzy Saleh, Naween Ram

Oct 17, 2024

Lithia Subaru of Fresno responded

Killin, we really appreciate your great feedback! Our team is available should you require any extra help.

February 27, 2022

Dealership Rating
Employee Rating

Wonderful dealership experience! Kyle McIntosh was personable and helpful through our whole car buying experience. Knowledge and understanding of the platform goes a long way, but li More

by Mikey
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Demera, Victor Bravo, Ramzy Saleh , Kyle McIntosh

Mar 03, 2022

Lithia Subaru of Fresno responded

Mikey, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help!

April 05, 2021

Dealership Rating
Employee Rating

Took my 2008 Impreza in to have the oil pressure switch sensor replaced, oil change, and the tpms light checked. They took care of everything! More

by kailuanative
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 06, 2021

Lithia Subaru of Fresno responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

April 16, 2020

Dealership Rating
Employee Rating

The sells management is just a rip off if you want a good deal on brand you vehicle don't buy from subaru of Fresno locations They don't like making deals they like ripping you off And oh i forgot the serv More

by Someone
Recommend Dealer
No
Jun 10, 2020

Lithia Subaru of Fresno responded

Someone, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please feel free to contact me if you would like to discuses this further. I can be reached at 559-438-6200. Thank you Frank Perez General Manager

January 15, 2020

Dealership Rating
Employee Rating

The only issue I have is Subaru not wanting to take care of the excessive coping of the paint on my vehicle. The company is aware of the defect with the sun shine orange paint and is only willing to pay 1/2 More

by John
Recommend Dealer
Yes
Jun 10, 2020

Lithia Subaru of Fresno responded

Thank you for taking the time to let us know about your issue. Unfortunately this is a issue for Subaru itself. We are only the dealership so we do not have any control over their decisions. Please let us know if there is anything we can help you with. We appreciate your business.

January 11, 2020

Dealership Rating
Employee Rating

This Subaru dealership is truly amazing from service personnel to the receptionist. I was continually updated on my vehicle. Armado is a great service representative. More

by Curtis
Recommend Dealer
Yes
Apr 16, 2020

Lithia Subaru of Fresno responded

Glad Armando was able to Help you

January 01, 2020

Dealership Rating
Employee Rating

I had a great experience in your service Dept.Jacob and I had a great experience in your service Dept. Jacob and Christian were awesome. They both listened to my concerns. Christian explained everything More

by lrvaughtXT
Recommend Dealer
Yes

Other Employees Tagged: Christain

Jan 03, 2020

Lithia Subaru of Fresno responded

Lrvaughtxt, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 31, 2019

Dealership Rating
Employee Rating

I always received a warm welcome when I go in for something. Although they are busy, yet they still show great customer service skills and willing to help. More

by phou.sethong@hotmail.com
Recommend Dealer
Yes
Jan 03, 2020

Lithia Subaru of Fresno responded

Phou.sethong@hotmail.com, thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Lithia Subaru of Fresno!

December 18, 2019

Dealership Rating
Employee Rating

Professional, Efficient, Service This was a recall check up. It was handled quickly and professionally. Jacob was friendly and helpful. I appreciated being informed and updated via More

by hobbyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 20, 2019

Lithia Subaru of Fresno responded

Hobbyb, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Lithia Subaru of Fresno!

December 12, 2019

Dealership Rating
Employee Rating

The first people I met were very solicitous and smiled a lot. Jacob arrived promptly and explained what would be done to my vehicle. The shuttle driver was friendly and picked me up and took me where I wan More

by Garrulous Gary
Recommend Dealer
Yes
Dec 20, 2019

Lithia Subaru of Fresno responded

Garrulous Gary, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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