Jack Tawil

I brought my car in to be serviced. After about a week in the shop they called me saying a loaner had just been returned and I could pick it up if I wanted to. After two days of driving After about a week in the shop they called me saying a loaner had just been returned and I could pick it up if I wanted to. After two days of driving the loaner they provided, I went to put something in the drivers side door cup holder, and saw a small plastic bag filled with a pink powder substance (resembling drugs). I immediately called Jaira (the employee who gave me the loaner) and reported it to her, along with sending a photo. She said "omg that's crazy" and said she would tell her manager the next day. Two days later I picked my car up and requested to speak with a manager, Jaira said there was no manager available. Andrew (a manager) then asked what was going on. He had nothing to say. They told me my car was ready, and when I got in, I saw they left a box full of random car parts in my back seat. Andrew called me after leaving, and told me he was going to call me on Monday with an offer before I decided to report the dealership to corporate. I never got a call on Monday, so I found another managers contact information on Google named Johnathan. I emailed him regarding what happened. He called me and his first response was "Did you return the box of parts?" As if that was the main issue at hand, not the fact that they provided a loaner car that had a bag of drugs in it. He went on to tell me that I had no proof there was drugs in the bag because I didn't test it. This place is a joke and has no regard for customers or the services they are providing. I didn't want to get anything out of them but for them to actually take the situation serious and take accountability for their negligence. Not a single person there cared about the fact that they not only exposed me to an illegal substance, but also could have put me in legal jeopardy. If you want to risk getting charged with possession of drugs that you didn't even know you were possessing, this is the dealership for you. Side note, they also put completely wrong information on my service records documents, and when I went to get it fixed, I was told I had to come back at 7:30 in the morning for THEIR screw up to be fixed. More

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Had appointment dropped off with all information two hours before appointment. Now they are not answering phones or returning calls. This has happened before and I do not recommend anyone buy or servi hours before appointment. Now they are not answering phones or returning calls. This has happened before and I do not recommend anyone buy or service their Jeep product at this dealership they are obviously uncaring and un professional. More

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I have been a long time customer of central Ave dodge. I have purchased multiple vehicles from them and have referred many friends to that dealership, which have resulted in numerous vehicle sales. dodge. I have purchased multiple vehicles from them and have referred many friends to that dealership, which have resulted in numerous vehicle sales. I have never encountered a problem until now. My wide body scartpack charger was stolen in September. Upon recovery of the vehicle I had it towed to central Ave dodge for repairs. My vehicle remained there for 3 months. My insurance paid over 22 thousand dollars for repairs. I kept calling to check on the status of my vehicle and was given the run around by Rosemary Aviles. She constantly lied and refused to provide me with a loner car. Rosemary is very unprofessional and rude. It seems like she was not interested in my concerns and never had time to hear me out. I diligently paid my car note every month while my car sat and no work was done. I finally reached out to corporate and they expedited the parts delivery and the work was allegedly then completed. Upon picking up my car today I was in total shock and dismay as to the condition of my car. There is new scratches and dents that were not there when it was towed there. My car is dirty and the work was not even completed. They took the 22 thousand from my insurance but did not fix the issues. I expected so much more from this dealership that I have trusted for years. This is unacceptable and now I have to bring my car elsewhere to be fixed. I was told by rosemary the fluids would be changed, the seats would be fixed the tires would be changed etc but none of this was done the pictures before and after the work are the same. This is honestly robbery and a legit horrible place to have a car serviced and I will never return here. I now tell people to avoid this place at all costs whereas I used to refer everyone here. More

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It started well. .then I realized I was in the hands of a notoriously inept service dept. Long story short its been 2 months and they still have not solved the initiat .then I realized I was in the hands of a notoriously inept service dept. Long story short its been 2 months and they still have not solved the initiative problem but found plenty others to bill me for. More

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The rear headliner for my 2020 Rubicon kept falling. Waited 4hrs in the service waiting area to be told by Jack the service manager a new headliner had to be ordered. The service advisor Marco was of no Waited 4hrs in the service waiting area to be told by Jack the service manager a new headliner had to be ordered. The service advisor Marco was of no help, he kept telling me they’re working on it. I watched my truck in the parking lot the entire time, and no one even came out to look at it. More

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Don't walk but rather run from this dealer. I purchased a "certified pre owned" Jeep from here and less than a year into owning it I got a check engine light and a start/stop malfunction light. I purchased a "certified pre owned" Jeep from here and less than a year into owning it I got a check engine light and a start/stop malfunction light. I scheduled for service and got my car back after having it checked out by the dealer. Lights came back on and took the car back. I paid $100 deductible for something to be changed that should have taken care of my issue...it didn't! Took my car back for a 3rd time when they decided to "recharge" the battery that operated the start/stop function. This time I opted to wait because they "don't provide loaners due to COVID". Let me mention that I bought the car during COVID but COVID must not be a issue when selling cars lmao. Took the car home and continued to have the same issue. I took my car back on a Thursday and got a call back the following Wednesday to come get the car while they order a new engine. Mind you...I was without a car for almost a week at this point. So while driving my car the car broke down on me (luckily not on the highway) and I had to have it towed back to the dealer. Again I am told no loaner through them due to COVID. My Mopar warranty would only cover a 5 day loaner. Once the 5 days were up I contacted corporate and corporate contacted the dealer and guess what? They were going to give me a loaner! So I pick up said loaner and besides it being dirty in the inside I also found paperwork for 2 previous customers who had the same loaner in August and December. I thought they don't do loaners due to COVID? so after about 2ish weeks I get a call back that my car is finally ready and as I am about to drive off I notice damage to my driver side doors that I knew was not there previously(the more visible damage was touched up with paint). I mentioned said damage to Ralph (who was the person I had been dealing with all along) he comes out to tell the the cover up paint looks old. I had valet search for picture of my car where it was visible that the damage was not there previously. He told me to call and ask to speak to Jack. The following morning Ralph calls me and tells me that if I gave them a good survey Jack would probably have my doors taken care of. I asked if it was a guarantee and he said no but that if I gave a bad survey he definitely would not fix it. Again he tells me the paint on the door looks old ( my car is white) so I responded that the paint they are using is sh*tty then. He then got offended and told me he didn't give a xxxx what I put on the survey. I later contacted Jack and provided him with pictures. Jack agreed to send my car to their body shop to have it fixed and that they would provide me with a loaner while the car was being taken care of(and I didn't even have to beg for a loaner this time ). I also let Jack know that there was a rattling noise from underneath ever since I got the car back. Finally got a call back as soon as my car was returned and they confirmed something was left loose on the bottom and that's why I heard the noise. I visually inspected the car and could finally say I left happy after the 6th time in like a 6 week time span. If you have to go there try to avoid being helped by Ralph unless you like getting played for a idiot or was it because I'm a woman? Thankfully I did not have to run into him the other 3 times I went back. This dealer will turn driving your "dream car" into your car worst nightmare. I do however want to thank Jack for taking responsibility. Ps- my husband drives a 2021 Dodge Ram and recently had it serviced at White Plains Jeep Dodge Chrysler and when I picked it up I asked if they do loaners and guess what? They do ! More

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