Jack Jimenez | Page 3

Ira Subaru responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Ira Subaru responded

Thank you for sharing your feedback with us. We appreciate your understanding and patience regarding the delay in receiving the ordered parts for your vehicle. While we're pleased to hear that you had an overall good experience, we understand that waiting for parts can be frustrating. Your satisfaction is important to us, and we are committed to ensuring that your next experience with us is even better. Thank you for choosing us, and we look forward to serving you again soon.

Ira Subaru responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Ira Subaru responded

Curtis Jackson, Thank you for your review. Unfortunately, we could not find you in any of our vast records. If you used another name, please contact me. In regards to your assertion, we are required by law to only sell vehicles with titles in-house. Please contact me directly so that I can better understand your concern and I am sure I will be able to resolve it. My email is roscoerobinson@group1auto.com Roscoe Robinson General Manager

Ira Subaru responded

Thank you for your review. I am sorry that the vehicle that you were interested in was sold by the time you made a decision to purchase. But, as the Sales Manager indicated when you first arrived into the dealership…another customer came in to test drive the vehicle prior to your arrival. Since you did not put a deposit on the vehicle, anyone is able to place a deposit over the phone or come in and purchase. As you were debating purchasing, the first buyer knew what a quality car and great deal they were getting and decided to purchase the car. I am so sorry it did not work out for you but we have many cars in that price range for purchase. I highly suggest that if you find a vehicle you’re interested in, please place a deposit on it so that it cannot be shown or sold. We very much look forward to a future visit and also which you well in your vehicle search. Roscoe Robinson General Manager Ira Subaru