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Jack Hawes
Jack Hawes | Page 26
Service Advisor
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
301 Reviews
I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.
Read moreDealership Experience
9 yrs, 3 mos
Industry Experience
9 yrs, 3 mos
301 Reviews
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301 Reviews of Jack Hawes
September 10, 2021
Service department did a great job repairing my vehicle after a collision. They were clear what needed to be fixed, gave good estimates, and completed the work in a timely manner. after a collision. They were clear what needed to be fixed, gave good estimates, and completed the work in a timely manner. More
by pk
Verified Customer
August 28, 2021
Great service. Friendly and knowledgeable. In and out in a very short time. Quick response to issues and financing. Good customer service. Would recommend cortese ford to anyone. a very short time. Quick response to issues and financing. Good customer service. Would recommend cortese ford to anyone. More
by qctom731
Other Employees Tagged: Samantha Cortese , Dave Robinson, Bryce Seeley
August 20, 2021
Great service dept every time I go I’m treated great and my truck is always fixed and these guys are the best I’ve ever dealt with in 50 years my truck is always fixed and these guys are the best I’ve ever dealt with in 50 years More
by rveltre159
Other Employees Tagged: Keith Osier, Scott Rhodes , Dave Robinson, Ed Smith, Mark Williams, Patrick Zimmerman
August 18, 2021
I have been bringing all of my vehicles, both Ford and other manufacturers to Keith Osier and Cortese for over 20 years. Would never go anywhere else. other manufacturers to Keith Osier and Cortese for over 20 years. Would never go anywhere else. More
by jpeg
Other Employees Tagged: Keith Osier
July 26, 2021
I am a long time customer . excellent service dept.I I am a long time customer . excellent service dept. I bought two Lincoln automobiles.Only use Lincoln service. Love the beautiful waiting room and ba I am a long time customer . excellent service dept. I bought two Lincoln automobiles.Only use Lincoln service. Love the beautiful waiting room and bathroom. More
by Dianam
Other Employees Tagged: Ed Smith, Mark Williams
July 23, 2021
Great customer service. NYS inspection and The Works completed in one hour. Low cost and friendly service. Jack Hawes was a new addition to the service team for me. He was wonderful. I have used Cortese completed in one hour. Low cost and friendly service. Jack Hawes was a new addition to the service team for me. He was wonderful. I have used Cortese for servicing my car for over 10 years. They're the best! More
by rgray9
June 28, 2021
Not very happy with your service my truck was in your shop for 9 weeks still not fixed VERY DISAPPOINTED shop for 9 weeks still not fixed VERY DISAPPOINTED More
by dgraupman1262
Other Employees Tagged: Keith Osier, Scott Rhodes , Dave Robinson, Ed Smith, Mark Williams, Patrick Zimmerman
June 22, 2021
I have been a long term Cortese customer. 5 car purchases and only maintained at the dealership. and only maintained at the dealership. More
by jpeg
Other Employees Tagged: Keith Osier , Patrick Zimmerman, Al Rossiter
June 02, 2021
Third and final trip to this dealership's service department for a warranty/recall issue with a 2020 Explorer. First time I called ahead and when I got their they told me they would need the vehicle department for a warranty/recall issue with a 2020 Explorer. First time I called ahead and when I got their they told me they would need the vehicle all day so I scheduled an appointment a month in advance. Second time I arrived at 8am and was told that they forgot to order the recall part so I had to reschedule for two weeks later. Third time I stopped in at 8am on my day off but was told there was no courtesy shuttle available to me even though it's listed on their website. Cortese doesn't make loaner cars available to their customers so they told me to either rent a car or just wait all day, assuming they could even get to my car before they closed at 5pm. While none of the service advisors were outright rude to me, to say the service department was either professional or courteous in this situation would be false. More
by bflojg
Other Employees Tagged: Keith Osier, Scott Rhodes , Dave Robinson, Ed Smith, Mark Williams, Patrick Zimmerman
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