JP Guerin

we have bought vehicles from paul masse for several years...always excellent.....service and sales are excellent years...always excellent.....service and sales are excellent More

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I am changing my original review because I jumped the gun!! Rick Mignanelli (GM) and his team went above and beyond to make me a satisfied customer. All I will say is it was top notch customer service. gun!! Rick Mignanelli (GM) and his team went above and beyond to make me a satisfied customer. All I will say is it was top notch customer service. Thanks again and I apologize for not allowing you to do what you do best and that is why I will be back! Exceptional work Rick thank you again!!! More

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Had some difficulties with the deal at first, but will say they went out of their way to make the deal right for both them and us . say they went out of their way to make the deal right for both them and us . More

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We just purchase our GMC Denali 2500 HD from Tom Frat and nothing about this experience disappointed. The transaction was so smooth and got the best deal around. Tom is one of the most incredible salesman I nothing about this experience disappointed. The transaction was so smooth and got the best deal around. Tom is one of the most incredible salesman I have ever delt with. The entire team that I interacted with for this purchase was phenomenal. Can't say enough about the Paul Masse team. Thank you Tom and the whole staff! More

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It's a beautiful dealership that makes buying a new truck very easy and with no hassles. I will continue to use Tom Fratantuono for my future purchases. Always a great experience, thank you. very easy and with no hassles. I will continue to use Tom Fratantuono for my future purchases. Always a great experience, thank you. More

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I dropped my 2015 GMC pick up truck there on August 1 for oil change, a recall on my side airbags and have them do a software update for my radio that I was having issues with. Also asked them to look at my oil change, a recall on my side airbags and have them do a software update for my radio that I was having issues with. Also asked them to look at my radiator system as I was having an issue with some overheating and fluid leaking. Upon picking the truck up I was told I needed a new radiator ( $1656 ) and also my oil cooling lines ( $ 412 ), going into the radiator, we're starting to leak and should be replaced. There were also other fluid changes that they recommended doing at this time. I thought this seemed quite high and I wanted to check around so I told him I would get back to them. After talking to a couple of mechanics one of them finally took the time to pull things apart and found that I had a cracked overflow tank and that the radiator and oil cooling lines were fine. My cost for the repair was $279. I'm sorry but I just cannot trust these people anymore to go back there and have work done. I was going to call the dealer and speak to someone above the service department but from other reviews I read it sounded like those people did not want to listen to anything anyone had to say. More

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I been purchasing vehicles from Paul Masse gmc since 2015. Great family dealer ship. I purchased all my vehicles from Tom Fratantuono, Tom is always a true professional and makes buy cars painless and f 2015. Great family dealer ship. I purchased all my vehicles from Tom Fratantuono, Tom is always a true professional and makes buy cars painless and fun. TOP DOG! Give him a call if your in the market for a Buick or gmc. You will be satisfied. More

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Awesome buying experience for my 5th GMC in a row. Always a great experience working with Paul Masse sales and service department. Always a great experience working with Paul Masse sales and service department. More

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They have very friendly and respectful people that help you to make your purchase easy and fun.. you to make your purchase easy and fun.. More

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Excellence from start to finish, including follow up well after the sale. Tom Frat has taken care of us for over a decade with new vehicles that fit our needs very well. The sales manager Rick Mignanelli mak after the sale. Tom Frat has taken care of us for over a decade with new vehicles that fit our needs very well. The sales manager Rick Mignanelli makes it a point to stop and say hello when we are at the dealership, and knows us by name. It is so reassuring to have sales professionals that know us and our needs and provide options based on those needs, not a sales quota. We also have our GMC vehicles serviced here. From the first step of scheduling appointments to fully washed and serviced trucks after completion, the entire process with JP Guerin and his team is top notch. We would recommend this dealership as an example of what superior customer service and quality looks like. More

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