JOSEPH CRADEN
JOSEPH CRADEN at Russ Darrow Nissan of West Bend

JOSEPH CRADEN

Sales Consultant

Russ Darrow Nissan of West Bend

2665 W Washington St
West Bend, WI 53095

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4.7
31 Reviews
4.7

31 Reviews

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31 Reviews of JOSEPH CRADEN

February 01, 2026

Dealership Rating
Employee Rating

Salesman lied to me pre purchase, during purchase, and post purchase about the vehicle being detailed. Finance manager lied during final numbers that it was currently being detailed. There were dorito cru More

by David.terzaghi
Recommend Dealer
No

Other Employees Tagged: JOSEPH CRADEN

Feb 02, 2026

Russ Darrow Nissan of West Bend responded

David, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

November 19, 2025

Dealership Rating
Employee Rating

Joe was fun to work with, and he made it easy to purchase a new car from. More

by JOLENE.MEYER79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Garcia

Nov 19, 2025

Russ Darrow Nissan of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

October 29, 2025

Dealership Rating
Employee Rating

Rob and Tony had made my purchase stress free and the entire dealership made me feel welcome! More

by JOSHAWA_CAREY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 29, 2025

Russ Darrow Nissan of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

October 21, 2025

Dealership Rating
Employee Rating

Joe was very helpful with this transaction. I am a first time car buyer and he helped me feel confident in my purchase. More

by alexandriagrennier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Garcia

Oct 22, 2025

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

October 19, 2025

Dealership Rating
Employee Rating

The team was professional and welcoming throughout. Clear communication, timely service, and genuine attention to detail made the entire experience smooth and stress-free. Definitely a place that earns More

by Mike Jayson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 19, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

October 19, 2025

Dealership Rating
Employee Rating

Joe was very easy to work with, made the whole experience of buying my first new car in 15 years easy and relaxed. Answered all of my questions. Great job, Joe!! More

by IM_MUTZ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Oct 20, 2025

Russ Darrow Nissan of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

October 12, 2025

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Employee Rating

Everyone was friendly and very accommodating with the purchase of my new Pathfinder. Thanks for everything. More

by Chasjr_one
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Robert Garcia

Oct 12, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

September 26, 2025

Dealership Rating
Employee Rating

very knowledgeable, easy to work with, very patient, and very helpful. He pointed out many options for me, i didn’t feel pressured at all which is great when looking at cars to fit into my budget More

by tazz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 26, 2025

Russ Darrow Nissan of West Bend responded

Thank you so much for choosing Russ Darrow Nissan of West Bend! Please let us know if we can be of any more assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

September 24, 2025

Dealership Rating
Employee Rating

I felt this dealership was very dishonest. I requested a second key fob for the new vehicle and they told me it was another store and would get it to me. So I continued on with the deal and of More

by CScherr1219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mitch Darrow, Robert Garcia

Sep 24, 2025

Russ Darrow Nissan of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned; 2nd keys are never guaranteed with the purchase of a pre-owned vehicle however we would be happy to work with you towards a solution. Mitchell Darrow mitchell.darrow@russdarrow.com

Sep 24, 2025

CScherr1219 responded

Thank you for getting back to me. We should have been told up front that a second key fob was not guaranteed. We were told they would contact the other store that had the vehicle originally and track it down and get it to us. I feel like they told us that so I would just go ahead and sign the paperwork to complete the deal. Again, they never mentioned once that a second key fob might not be available they made it seem like we would get it in the next few days once they got it back from the original store. Be upfront with us right away and let us know a second one might not be available instead of telling us they will track it down and still get it to me in the next few days after I sign all the paperwork. These key fobs are not cheap and we will need to have a second one made now. Please let me know what kind of resolution we might be able to come to regarding this issue.

September 22, 2025

Dealership Rating
Employee Rating

Staff were professional, helpful, and courteous. Facility was clean and organized. Truly an excellent experience overall More

by john smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 22, 2025

Russ Darrow Nissan of West Bend responded

Thanks for your feedback on your recent visit to Russ Darrow Nissan of West Bend. It's great to hear that we were able to assist you and that you had such a positive experience. Mitchell Darrow mitchell.darrow@russdarrow.com

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