Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
JIM LAAS
JIM LAAS at Rizza Cadillac Buick GMC

JIM LAAS

Service Writer

Rizza Cadillac Buick GMC

8425 West 159th Street
Tinley Park, IL 60477

4.5
42 Reviews
4.5

42 Reviews

Write a Review

Dealership Experience

1 yr, 10 mos

Industry Experience

43 yrs, 7 mos

Languages Spoken

English English

42 Reviews of JIM LAAS

November 28, 2024

Dealership Rating
Employee Rating

Thank you for you honest service, although a little steep, but nonetheless always a good experience to have Rizza service our cars. More

by lousuffi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Howard, Becky Aboswielem, Jim Monahan

Report | Print
Dec 03, 2024

Rizza Cadillac Buick GMC responded

Thank you for your feedback! I truly appreciate your kind words about the service experience at Rizza Buick GMC. I strive to provide excellent service and value to our customers. I'm glad to hear that you consistently have a good experience with us. I look forward to seeing you again for your next service needs! Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

September 22, 2024

Dealership Rating
Employee Rating

Service that was provided was not what I was used to. I was given the run around and treated very badly. I will never come back to Rizza for any type of service. More

by carolyn.thomas921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Howard, Becky Aboswielem, Jim Monahan

Report | Print
Sep 24, 2024

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us. I understand your concerns about the service you received at Rizza Buick GMC and appreciate your feedback. I strive to provide high-quality service to all our customers, and it’s clear we fell short in your case. If you would be willing, I encourage you to contact me directly so I can address this matter and work towards a solution. Your feedback is valuable to me, and I hope to have the opportunity to improve your experience. Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

August 26, 2024

Dealership Rating
Employee Rating

Thank you, Jim, for your tremendous support. You went above and beyond to ensure my car was repaired properly. Jim is trustworthy, honest, and always strives to accommodate your schedule. His to More

by Cdominguez25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 28, 2024

Rizza Cadillac Buick GMC responded

Thank you so much for your kind words! We at Rizza Buick GMC are thrilled to hear that Jim provided you with exceptional service and support during your car repair. Your safety is indeed our top priority, and it’s wonderful to know that Jim was able to accommodate your needs. I truly appreciate your feedback and hope to assist you again in the future! Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

July 10, 2024

Dealership Rating
Employee Rating

Service is Great done right the first day friendly staff and easy to make a appointment More

by JKOPSKY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Monahan

Report | Print
Jul 11, 2024

Rizza Cadillac Buick GMC responded

Thank you for choosing Rizza Cadillac and for sharing your positive experience with us. We're thrilled to hear that you found our service exceptional and our staff friendly. We appreciate your feedback and look forward to assisting you again in the future. Thank you for your support! Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

April 23, 2024

Dealership Rating
Employee Rating

Service 5 stars , Jim was on top every things great job , I recommend Rizza service . Ask for Jim . More

by Ashraf Jodeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 25, 2024

Rizza Cadillac Buick GMC responded

Thank you so much for the nice review, Ashraf! We really appreciate this feedback and I'll be certain to share your compliments with Jim. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

August 26, 2023

Dealership Rating
Employee Rating

Everytime I visit I receive excellent customer service. Fast service as well. Never any issues. More

by KRISTY.BLAKEMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bert Dutcher, John Howard, Becky Aboswielem, Jim Monahan, Brian James , Mike Lorenzo

Report | Print
Aug 29, 2023

Rizza Cadillac Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 20, 2023

Dealership Rating
Employee Rating

I had an appointment. Arrived on time for service and was waiting for the car. Oil change, tire rotatation, change air filters and I had the ozone service added. For som More

by sladewig
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Becky Aboswielem

Report | Print
Aug 23, 2023

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us. At Rizza Buick GMC Cadillac, we use feedback like yours to help us improve our processes as we strive to provide all our guests with outstanding service. If you would like to discuss your visit with me further, you’re welcome to contact me any time at your convenience. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 16, 2023

Dealership Rating
Employee Rating

The service rep was very courteous and efficient. .the waiting area was very comfortable and clean. More

by bchinn8637
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Howard, Becky Aboswielem, Jim Monahan

Report | Print
Aug 18, 2023

Rizza Cadillac Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 14, 2023

Dealership Rating
Employee Rating

Service was excellent, very courteous and professional. Will definetey return for future service requirements in the future. More

by WJPRKP60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 16, 2023

Rizza Cadillac Buick GMC responded

Thank you for taking the time out of your day to share your wonderful experience with us. I am delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. I am glad to hear you plan to give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

Aug 16, 2023

WJPRKP60 responded

Thank you for the reply, it was a very courteous gesture and most appreciated.

August 12, 2023

Dealership Rating
Employee Rating

Service dept was very busy when I was there but Jim & John kept things moving along and were in a pleasant mood. Good Job!! I was there for an oil change. I was out in 45 minutes. More

by MYOWNBOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Howard

Report | Print
Aug 15, 2023

Rizza Cadillac Buick GMC responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to my team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

1
2
...
5

Dealership Inventory (441 Vehicles)

used 2019 Chevrolet Blazer car, priced at $17,950
2019 Chevrolet Blazer
used
Cajun Red Tintcoat exterior
Automatic
All-wheel Drive
$17,950
View Details
new 2025 Buick Encore GX car, priced at $26,738
2025 Buick Encore GX
new
Summit White exterior
Automatic
Front-wheel Drive
$26,738
View Details
used 2024 Cadillac CT4-V car, priced at $66,950
2024 Cadillac CT4-V
used
Black Raven exterior
Automatic
Rear-wheel Drive
$66,950
View Details
used 2022 Chevrolet Traverse car, priced at $37,550
2022 Chevrolet Traverse
used
Mosaic Black Metallic exterior
Automatic
All-wheel Drive
$37,550
View Details
new 2024 Cadillac LYRIQ car, priced at $74,185
2024 Cadillac LYRIQ
new
Crystal White Tricoat exterior
Automatic
Rear-wheel Drive
$74,185
View Details
new 2025 Cadillac LYRIQ car, priced at $76,915
2025 Cadillac LYRIQ
new
Crystal White exterior
Automatic
Rear-wheel Drive
$76,915
View Details
View All Inventory