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375 Reviews of JC Cooper
November 21, 2024
Always excellent, friendly, reliable service. Have been coming here for years with zero complaints. Enjoy this department. Have been coming here for years with zero complaints. Enjoy this department. More
by SHARONBERINGER
Verified CustomerOther Employees Tagged: Katie Fuller
November 16, 2024
Why bother to make an appointment? Arrived a little prior to my 9:30am appt and was told they hadn't started on the 8am appointments yet. The courtesy drivers that took be to and fro Arrived a little prior to my 9:30am appt and was told they hadn't started on the 8am appointments yet. The courtesy drivers that took be to and from home were very polite and the service was necessary due to the very slow service. Like most folks, I can't sit around and wait for half a day for my pre-paid oil change. It makes me wonder if they sell this package with the intent of providing such poor service I won't ever go back. This experience is consistent with my other experiences at CC Toyota. Service advisors are simply a smiling (sometimes) impediment between the customer and the people that actually know something. My "advisor" had a condescending air that implied he only dealt with customers because he had to, but they were somewhat beneath him. More
by DASAFISH2
November 15, 2024
Jeff Silvers and his team do outstanding work - on a consistent basis. I plan to return for my future service needs. Roger Hyde consistent basis. I plan to return for my future service needs. Roger Hyde More
by HYDE01RF
Other Employees Tagged: Zach Claybrooks, Jeff Silvers
November 14, 2024
service top notch at cc toyota. it would be good to see an app where the approximate wait time is listed, similar to great clips. lol. i know it depends just on what type of service it would be good to see an app where the approximate wait time is listed, similar to great clips. lol. i know it depends just on what type of service is being done, but still... More
by GINTONIC241
Other Employees Tagged: David Cobb
November 14, 2024
Everyone who dealt with me in the Service Department was friendly and professional. I plan to return for service later. friendly and professional. I plan to return for service later. More
by markdoc
Other Employees Tagged: Simon Chan
October 27, 2024
JC is great. Always love to see and deal with him. He is always very professional and takes his time to explain things. We love him. Always love to see and deal with him. He is always very professional and takes his time to explain things. We love him. More
by CJMICE15
Other Employees Tagged: Jordan Richards
October 26, 2024
Service was great! Carlos Ortega was friendly and helpful! In and out in a timely manner Carlos Ortega was friendly and helpful! In and out in a timely manner More
by manze
Other Employees Tagged: Carlos Ortega
October 25, 2024
I was told that my 15,000 mile service would take 45 minutes. When that time came and went, I texted to ask how much longer and was told another 15-20 minutes, When that time also came and went (over an minutes. When that time came and went, I texted to ask how much longer and was told another 15-20 minutes, When that time also came and went (over an hour and a half, instead of the promised 45 minutes), I walked outside to ask what was going on, and there were my papers, lying on the service desk, and the service person was nowhere in sight and didn't answer his phone. For all I know, the papers could have been sitting there for a long time, and if I hadn't gone outside to ask, no one ever would have told me that the car was ready. I'd probably still be sitting there. I had to take off time from work to get this done. My time is just as valuable as Toyota's time, but since they don't seem to realize that, I'll get all future servicing done elsewhere, where my time is respected. More
by WORDPRO66
Other Employees Tagged: Katie Fuller
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