JACOB SMITH | Page 66

Love the text feature and the videos with the mechanic. This is a great feature to the experience. This is a great feature to the experience. More

by sean.nalini Verified Customer Verified Customer

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Made appointment on internet, never got a confirmation email. called and double checked that the recall part was in stock for my 2018 Subaru Forester. they said yes, I get there 4 days later and 30 minute email. called and double checked that the recall part was in stock for my 2018 Subaru Forester. they said yes, I get there 4 days later and 30 minutes after that they tell me they don't have the part and I would have to come back, I was also having the tires rotated and balanced at the same time. that was completed and TOOK 2 HOURS, which is crazy to me. I came back the next week and after 10 minutes the come and tell me that they want $98 to remove my bull guard on the front of my car to replace the Condenser as part of the recall... I stare at the tech and say "you want $98 to remove 4 - 7/8" bolts because that's all the holds the bull/cattle guard on... after some silence I said "give me two wrenches and I will take it off, or better yet I will go home take it off and they go to another dealership for the recall." After the Tech talked with there manager they decided to "cover" this removal cost. However after they are done and I get my car back I see no marks on the bolts to remove the bumper, (these are black spay painted bolts where paint would have come off easily which sockets or wrenches) no missing paint. so I wonder if they even removed it at all. I guess they were just seeing if I was a dolt and they could make money off me... More

by rommel235 Verified Customer Verified Customer

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Andy and Jake always go above and beyond. They were able to get me a loaner for my 40 mile commute and helped me work with Subaru to get my AC nice and cold again. Fortunately, they had the They were able to get me a loaner for my 40 mile commute and helped me work with Subaru to get my AC nice and cold again. Fortunately, they had the parts in stock and I was back racking up the miles on my vehicle again! More

by SPOTTYDOG227 Verified Customer Verified Customer

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I always enjoy having my car serviced here. These guys are knowledgeable, kind and good communicators. These guys are knowledgeable, kind and good communicators. More

by KEVANLISA Verified Customer Verified Customer

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Their service department always takes good care of my car. Jake is a great service advisor. car. Jake is a great service advisor. More

by CARLOSGUZMAN813 Verified Customer Verified Customer

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Went above and beyond to help me fix a flat tire that almost caused a blow out almost caused a blow out More

by ALANNAFWEST Verified Customer Verified Customer

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Jake at the service center is very helpful and friendly. Is a great asset to the service department. Is a great asset to the service department. More

by D1ANE.DRF Verified Customer Verified Customer

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They do a very good job but their prices have skyrocketed for oil change and routine maintenance. Best to shop around! for oil change and routine maintenance. Best to shop around! More

by HOMECOR Verified Customer Verified Customer

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Transaction went well. Jake, who entertained me, was very helpful. They all are! Kudos. Job well done :) Jake, who entertained me, was very helpful. They all are! Kudos. Job well done :) More

by EdPrima Verified Customer Verified Customer

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Great dealership with great staff. Ownership has changed....hope things continue as with previous owner. A ways to go but has been worth the travel. Ownership has changed....hope things continue as with previous owner. A ways to go but has been worth the travel. More

by PETELINDARHODES Verified Customer Verified Customer

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