JACOB SMITH | Page 65

Great Service with careful attention to details. I was able to have all of my much needed service performed in a timely manner and was able to comfortably wait in the lobby. I am handicapped and of I was able to have all of my much needed service performed in a timely manner and was able to comfortably wait in the lobby. I am handicapped and often face challenges when going to other dealerships. More

by RICKLEPORE Verified Customer Verified Customer

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Service Rep extremely professional and helpful. Not happy will service department they are not properly staffed. Not happy will service department they are not properly staffed. More

by VICKI.HARBER Verified Customer Verified Customer

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Staff are always friendly and courteous. Had some difficulty with unauthorized services and communication but the manager corrected the error and made things right. Had some difficulty with unauthorized services and communication but the manager corrected the error and made things right. More

by rvr128 Verified Customer Verified Customer

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Jake is always friendly and informative. He kept me posted about my Outback’s progress, and everything was great. He kept me posted about my Outback’s progress, and everything was great. More

by BRITT.SHIRLEY Verified Customer Verified Customer

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Very professional! Straight to the point. Answered all my questions. Met my expectations. BUT…pricier than expected! Straight to the point. Answered all my questions. Met my expectations. BUT…pricier than expected! More

by GINGRASHP Verified Customer Verified Customer

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Very timely, and kept us informed of progress. Jake was very polite and treated us as VIPs Jake was very polite and treated us as VIPs More

by HODDERJ37 Verified Customer Verified Customer

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Very helpful. Made sure I received discounts I was entitled to. I will be back Made sure I received discounts I was entitled to. I will be back More

by cappola1 Verified Customer Verified Customer

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Great job by Danielle. Very positive and professional. I also got to hear Jake talk to another customer about custom tuning suspensions and he demonstrated a great deal o Very positive and professional. I also got to hear Jake talk to another customer about custom tuning suspensions and he demonstrated a great deal of knowledge. The video from the technician was excellent and a great feature that I really value. More

by ROCK221 Verified Customer Verified Customer

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Although I was disappointed there’s no loyalty oil change discount, I felt the advisors were honest about their assessment of any “recommended” services in addition to the required maintenance and they expla discount, I felt the advisors were honest about their assessment of any “recommended” services in addition to the required maintenance and they explained each one well. They didn’t push all the recommendations, especially when they were expensive. I didn’t expect to spend $550 on routine maintenance but overall, they did a lot of work and I feel like our car is running in top shape so it will run longer and better. They also do something I’ve never seen at another service shop - a walk through video of your inspection! So I can literally see what the technician is talking about and that helps me make better decisions about what to do. I would definitely come back again for our next service. The advisers are friendly, helpful and set me up with a loaner so I wasn’t stuck waiting all day. More

by ALLYOOP23 Verified Customer Verified Customer

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Jake is always prompt, courteous, and detail oriented. I was out at lunch while car was in service. The text notification method and video was so helpful. When I arrived the car was being washed and wa I was out at lunch while car was in service. The text notification method and video was so helpful. When I arrived the car was being washed and was brought to me in a timely manner. I am a satisfied customer. More

by WANDLZACK Verified Customer Verified Customer

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