Izzy Softic
Izzy Softic at Matthews Kia of Greece

Izzy Softic

Parts Advisor

Matthews Kia of Greece

4321 W Ridge Rd
Rochester, NY 14626

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4.6
7 Reviews
4.6

7 Reviews

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7 Reviews of Izzy Softic

June 14, 2025

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Employee Rating

Called four times got put on hold no one ever picked up the phone four times with over a 15min wait that’s unacceptable and one got to hear what my need was. So I’m just giving up and will forget about it. More

by GT20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 16, 2025

Matthews Kia of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our Service Director, John fiorino, at jfiorino@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 17, 2025

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Employee Rating

Great Customer Service ! I appreciate the opportunity to share my experience with you concerning my visit More

by debragrant771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Matthews Kia of Greece responded

Hi Debra- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 11, 2025

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Employee Rating

Great service, I got my car back very quick and on time. Everything was up front before any work was done. More

by Nikosabi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Matthews Kia of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

March 10, 2025

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Employee Rating

First Class Dealership. We’ve purchased 2 vehicles from Mathews Kia and we’re very happy with the vehicles and the Customer Service! More

by smahone2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew DiManno, Ronald Felix, John Fiorino , Ron Kyle, Many in Service Dept but I can’t remember all the names. Everyone has been extremely helpful!

Mar 12, 2025

Matthews Kia of Greece responded

Hi- We're glad to hear you had a great experience with us! Thank you for your business and the great review! We hope you enjoy your new rides!

March 02, 2025

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Employee Rating

Very professional and committed to their work. They did great job plus washing the truck was extra work that I was not expecting. Thank you for all the work that was done. More

by antoineaemanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Jacobs, John Fiorino, Nick Makowski, Matt Martin , Joe Justiniano, Ron Kyle

Mar 03, 2025

Matthews Kia of Greece responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

February 25, 2025

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Employee Rating

I was able to get an appointment within 24 hours. The communication with the service department was excellent, Dan Koval did an excellent job in completing the work that was necessary in a very tim More

by D&DJohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Jacobs, John Fiorino, Nick Makowski, Matt Martin , Joe Justiniano, Ron Kyle, Dan Koval

Feb 25, 2025

Matthews Kia of Greece responded

Hi- We’re so glad to hear you had a great experience with Dan! Thank you for your business and the great review!

December 21, 2024

Dealership Rating
Employee Rating

You are reliable and we can put our trust in you anytime so please keep on doing that More

by squayson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Jacobs, John Fiorino, Ray Montalvo , Ron Kyle

Dec 23, 2024

Matthews Kia of Greece responded

Hi-Thank you for the perfect review!

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