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Ivan Wong
Ivan Wong at Archer Volkswagen

Ivan Wong

Service Advisor

Archer Volkswagen

10400 Southwest Fwy
Houston, TX 77074

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4.6
52 Reviews
4.6

52 Reviews

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52 Reviews of Ivan Wong

April 08, 2026

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Employee Rating

Great experience having my car maintained there they were very courteous and professional. My service rider Ivan was very informative. More

by margiolos88
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2026

Archer Volkswagen responded

Thank you for trusting us with your Volkswagen Golf GTI. We’re glad Ivan and the team provided courteous, professional service and kept you well informed. We appreciate your feedback and look forward to assisting you again.

April 05, 2026

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Employee Rating

Recently Archer Volkswagen Service replaced my automobile compressor. Thank you service department. My air conditioner is working great now! A special thank you to Cory Hayes. He is an exceptional Service More

by Happy car service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes, Jin Cai, George Ybarra , Lisa Hachicho

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Apr 05, 2026

Archer Volkswagen responded

Thank you for trusting us with your Volkswagen Beetle’s compressor replacement. We’re delighted the air conditioning is running smoothly again. Cory appreciates your praise and is glad to have met your expectations.

March 23, 2026

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Exceptional Service: "Above and beyond" customer service. Mr. Jamal Taylor provided us with taking time to explain the vehicle features and creates top-rated experiences. More

by bcg1297
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Collins, Cory Hayes, Patrick Terramiggi, Robert Archer, Jamaal Taylor, George Ybarra , Claudia Ortiz

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Mar 24, 2026

Archer Volkswagen responded

Thank you for recognizing the outstanding service you received. Our team was happy to take the time to guide you through every feature of your new Volkswagen. Enjoy every drive.

March 23, 2026

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Great dealership , good groups of people. I take my care here because this place is friendly , it’s like a mom and pop shop with experienced workers. More

by peteryem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Hayes, Cory Hayes, Patrick Terramiggi, Robert Archer, Jin Cai, George Ybarra

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Mar 23, 2026

Archer Volkswagen responded

Thank you for sharing your kind words about our Volkswagen service. It’s wonderful to know our friendly team and experienced technicians provided that hometown shop feel. We look forward to caring for your ID.4 again soon.

March 23, 2026

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Employee Rating

Good, timely communication. They were pretty true to time estimates for all of my repairs. I liked the text and email service updates. More

by aelles0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 23, 2026

Archer Volkswagen responded

It’s great to hear the text and email updates kept you informed and that your Volkswagen Jetta repairs stayed on schedule. Thank you for trusting us with your vehicle. We look forward to serving you again.

March 19, 2026

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Outstanding service per usual! Archer VW is the best place to buy a VW and get all the maintenances your car needs. More

by DOLLYANNAH21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jin Cai

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Mar 19, 2026

Archer Volkswagen responded

We appreciate your fantastic feedback about our VW service. It’s great to know the Volkswagen Tiguan maintenance met your expectations. We’ll be sure to share your kind words with Jin and Ivan.

March 08, 2026

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Archer VW always provides great attention and service. A very pleasurable experience all around with every Archer employee we worked with. More

by ianrmccrory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes, Robert Archer, Edward Demars, Jin Cai, George Ybarra

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Mar 08, 2026

Archer Volkswagen responded

It’s fantastic to know you receive attentive service and a pleasant experience with every member of our team. Thank you for the five-star review and for your loyalty to Volkswagen. We look forward to assisting you again.

March 03, 2026

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I got my problem resolved and I appreciate you're understanding of this situation thank you George. More

by berkh.j.sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes, Jin Cai, George Ybarra

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Mar 03, 2026

Archer Volkswagen responded

We’re thrilled your Jetta’s issue was resolved and George’s understanding made the service go smoothly. Thank you for the 5-star rating. Please reach out if you need anything else.

February 20, 2026

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Employee Rating

i gave 3 coz key fob was not fixed. i will come . i wll change if they can fix it. More

by wilbert_biadang17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes, Jin Cai, George Ybarra

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Feb 22, 2026

Archer Volkswagen responded

Wilbert, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

January 24, 2026

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Employee Rating

My truck has problems that were not resolved, and now the warranty has expired. The service representative was very rude. More

by Cyn
Service Time
Service Communication
Recommend Dealer
No
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Jan 28, 2026

Archer Volkswagen responded

Cyn, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

Jan 28, 2026

Archer Volkswagen responded

Cyn, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

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