Ivan Wong
Ivan Wong at Archer Volkswagen

Ivan Wong

Service Advisor

Archer Volkswagen

10400 Southwest Fwy
Houston, TX 77074

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4.7
30 Reviews
4.7

30 Reviews

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30 Reviews of Ivan Wong

December 01, 2025

Dealership Rating
Employee Rating

Great great great great great great great great good great good great good great good great good job good luck More

by KEENA15MED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Archer Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Archer Volkswagen!

November 27, 2025

Dealership Rating
Employee Rating

Ivan Wong is great ! I would get rid of my Volkswagen if he’s no longer there. I would get a Toyota Prius since there’s a dealer closer to me. More

by peteryem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2025

Archer Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 24, 2025

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Employee Rating

I walked into Archer Volkswagen with an open mind and a clear mission: to find a safe, comfortable, spacious, and reliable vehicle. The Archer family business truly understands family, safety, and honesty. More

by Briana Garcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 25, 2025

Archer Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 23, 2025

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I’m truly satisfied with the service and help provided by the staff at Archer Volkswagen. So much that this is my 3rd VW purchase. After riding with me and driving my VW for 5years my wife decided to take th More

by BEENIEB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 23, 2025

Archer Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Archer Volkswagen!

November 16, 2025

Dealership Rating
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Reliable dealer with good customer service employees therefore they the best me I like the company and I will always go to them More

by oluvicky2002
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 16, 2025

Archer Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 16, 2025

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Employee Rating

very good. got car fixed, kept me informed. good service. will come back again. thanks . More

by GERALDMACHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 19, 2025

Archer Volkswagen responded

Gerald, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 16, 2025

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Employee Rating

No good maintenance work leave dealer with oil leak and poor response from customer service I get to call the wrecker no body call back to see if I need other vehicle for the day I clean my driveway resen More

by faustogonzalez.1467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 19, 2025

Archer Volkswagen responded

Fausto, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 13, 2025

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Employee Rating

Great service. I just walked in for service, no appointments needed. Very timely delivery and updates. More

by rajeshtarkunde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2025

Archer Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 13, 2025

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Employee Rating

It was a really good and fast service i love the customer service and the environment More

by joaquinceja92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2025

Archer Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 13, 2025

Dealership Rating
Employee Rating

In annual service. Recommended 9 additional items...all rated need right now...total amount was more than the car is worth. I didn't have the information to rank th More

by sjgoetz57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 16, 2025

Archer Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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