Ismael Cerna

Florida Preowned responded

Thank you so much for the 5-star review! We are thrilled to hear you’re happy with your Honda CRV. It’s great to know that Brian’s upfront communication and Sean’s ability to handle your electronic signing made the process convenient for you—even from a baseball game! We also appreciate your understanding regarding the trade-in inspection. At Florida Preowned, we strive for transparency, and we are glad our Sales Manager could work with you to keep your original deal on track. Providing a fair and professional experience is exactly what we aim for at our Orlando dealership. We look forward to seeing you again at 3450 West Colonial Drive. Enjoy every mile in your Honda! Ismael Cerna General Sales Manager

Florida Preowned responded

Thank you for the 5-star review, Oren! We are so glad you had a great experience working with Ismael. At Florida Preowned, we pride ourselves on being courteous and fair, and it’s wonderful to hear that Ismael was able to negotiate a deal that worked for you. Providing a transparent and straightforward buying process is what we’re all about here in Orlando. We appreciate your business and hope to see you again at 3450 West Colonial Drive for your future automotive needs. Enjoy your new vehicle! Best regards, Ismael Cerna General Manager

Florida Preowned responded

Thank you so much for the 5-star review, Michael! It was a pleasure helping you get into your very first electric vehicle. We are thrilled that you had such a great experience with our team and that you're enjoying the new ride! We take a lot of pride in our beautiful new facility at 3450 West Colonial Drive, and we're glad you enjoyed the upgraded space. Our goal is to provide a professional, seamless experience for every guest, whether they are looking for an EV or a traditional vehicle. Congratulations again on the new car, and we look forward to seeing you back at Florida Preowned in the future. Enjoy those 'great deals' and the road ahead here in Orlando! Best Regards, Ismael Cerna General Sales Manager

Florida Preowned responded

Thank you so much for the 'Great' review, Randy! We love your energy and are so happy you enjoyed your experience with us. At Florida Preowned, we work hard to live up to that reputation by offering the best deals on pre-owned vehicles and maintaining a top-tier used car store in Orlando. We agree—our location at 3450 West Colonial Drive is hard to beat! Our team (the 'great people' you mentioned!) is always here to help our neighbors find high-quality cars at a fair price. We truly appreciate the high recommendation and look forward to serving you again in the future! Best Regards, Ismael Cerna General Sales Manager

Florida Preowned responded

Thank you, Marcel, for the 5-star review! We are so glad you enjoyed your visit to Florida Preowned. It is wonderful to hear that Bayleigh and Arianne provided you with amazing service from the moment you arrived. We take great pride in maintaining a professional and welcoming environment for our customers, and we’re happy you enjoyed our beautiful building! Whether you are just starting your search or ready to drive home, our team at 3450 West Colonial Drive is always here to help. We appreciate the recommendation and look forward to seeing you again here in Orlando! Best Regards, Ismael Cerna General Sales Manager

Florida Preowned responded

Hi, We are honored by your kind words! Calling your vehicle a 'beautiful investment' is the highest compliment we can receive. At Florida Preowned, we strive to be the best car dealership in Orlando by offering a professional, no-pressure environment. Whether you are looking for a certified pre-owned SUV or a reliable sedan, our team at 3450 West Colonial Dr. is here to help you find the perfect match. Enjoy every mile in your new ride! Sincerely, Ismael Cerna General Sales Manager

Florida Preowned responded

Hi Teeya, ! Thank you so much for the 5-star review! We are thrilled to hear that you found your dream car at Florida Preowned. I will be sure to pass along your huge shout-out to Celeste and Donny—they both take great pride in making the car-buying process easy and friendly for our Orlando neighbors. Enjoy the new ride, and welcome to the family! Sincerely, Ismael Cerna General Sales Manager Florida Preowned

Florida Preowned responded

Hello, Wow, thank you so much! Hearing that we are the 'best dealership you've ever been to' absolutely makes our day. We pride ourselves on creating a welcoming environment, and I’ll be sure to share your kind words with Celeste and the rest of the team. She truly is wonderful at making sure our guests feel right at home. Enjoy your new ride, and thank you for choosing Florida Preowned! Ismael Cerna General Manager

Florida Preowned responded

Hello, Thank you so much for the 10/10 review! We know that buying a car on your own for the first time can feel like a big undertaking, so we are thrilled to hear that Donny made the process so smooth and enjoyable. He certainly knows his way around a BMW X6! We’re glad he could show you all those features so you could truly fall in love with the drive. Welcome to the Florida Preowned family, and enjoy every mile in your new ride! Ismael Cerna General Sales Manager

Florida Preowned responded

Hi Eking, Thank you so much for the 5-star review! We are thrilled to hear that this was the best dealership experience you’ve ever had. It’s great to know that Joseph took the time to walk you through the infotainment system and that Sean made the out-of-state paperwork a breeze. We strive to provide a top-notch atmosphere for our guests, and we're glad you enjoyed our customer care area. Enjoy your new ride, and welcome to the Florida Preowned family! Ismael Cerna General Sales Manager Florida Preowned