Isiah Washington | Page 2

It was a pleasure working with Daniel the Sales Mansger and Karl my assigned Salesman This is my third Palisade. We negotiated an excellent deal and the carr was ready for pick up in less than 24 hours. and Karl my assigned Salesman This is my third Palisade. We negotiated an excellent deal and the carr was ready for pick up in less than 24 hours. The crew who prepped the car did a super job. Lisa the Finance Manager completed the final paperwork in 10 minutes. Just a great team effort. This was a wonderful experience. More

Report | Print

Isiah was helpful and knew what was needed Fast and friendly service . Would come back friendly service . Would come back More

Report | Print

Sales people just want to close the deal. The Service Dept is the WORST. No appointments available for months, no loaner cars, they always want to keep your car the entire day - with no loane The Service Dept is the WORST. No appointments available for months, no loaner cars, they always want to keep your car the entire day - with no loaner??!! They took 4 hours once for a basic oil change. Sadly with a lease you have no choice. If you BUY the car there, service it somewhere else. More

Report | Print

The importance of loaner cars. This should be used for repairs up to 4 hours only This should be used for repairs up to 4 hours only More

Report | Print

Took my car for oil change. They broke some sensor. Tried to say it was already like that but it clearly wasn't. Said they had proof so I asked for it. They couldn't give any. They broke some sensor. Tried to say it was already like that but it clearly wasn't. Said they had proof so I asked for it. They couldn't give any. Then they took it for 4 more hours and didn't fix it. Said come back another time but wouldn't give an appointment. Total scammers. More

Report | Print

For the last 5 years my experience at South Shore Hyundai dealership has been nothing short of excellence. I have been to 3 other Hyundai dealerships prior and haven’t experienced a place like South Shore H dealership has been nothing short of excellence. I have been to 3 other Hyundai dealerships prior and haven’t experienced a place like South Shore Hyundai- great customer service, cleanliness and quality of work is worth being mentioned! My service manager, Isiah Washington plays a crucial role through out my experience. He is polite, knowledgeable, patient, has a welcoming personality, very attentive to detail and serves as a thought partner when I try explaining the issues my car is having. His willingness and determination to get to the root of the problem- is quite impressive and greatly appreciated! More

Report | Print

I took my car into the South Shore Hyundai service dept. for a thermostat replacement and a recall tow hitch inspection. I received a text message in the afternoon stating that my car was ready. When I got for a thermostat replacement and a recall tow hitch inspection. I received a text message in the afternoon stating that my car was ready. When I got back to the dealership to pick up my car, my representative Isiah Washington passed me going out the door when I was coming in. I saw a gentleman at the desk to the left of Isiah's and I told him that I was there to pick up my car. He asked me who my presentative and I told him that I don't remember his name but he sits right next to you. He then asked me my name and I told him. He went to Isiah's desk where there was a pile of paperwork and pulled my document out and gave it to me. He also directed me to the cashier. I said to the gentleman "I should have asked the person to do my inspection, it's due at the end of the month. The gentleman asked me what they fix on your car? I told him that the check engine light was on and they had to replace the thermostat. He said to me that they couldn't do the inspection anyway because the check engine light was on. If they had done the inspection, the car would have automatically failed because they would have to reset the computer to remove the check engine light from the car. The car has to be driven for over 100 miles before you can do the inspection. I said it's ok. I normally go to Pepboys by my house to do the inspection anyway. I looked down at my document while waiting for the cashier to call me when I noticed a fee of $10. I thought to myself why did I get a $10 fee when my car was still under warranty. The cashier called me over and I approached. She said to me "your balance is $10" and I said for what? She looked through the paperwork and said you got your inspection done. I said, I didnt come in for inspection, so how can you do work on my car and charge me a fee without my authorization. "What if I didn't have the money to paid, would you have hold on to my car?" I just want to make this clear. I am not upset with the inspection being done. I am upset that it was done without my authorization and charged me for it and also I am writing this review because of Isiah Washington's response when I asked him about it. I paid the cashier the $10 fee and I requested to speak with the service representative Isiah. She called him on a walkie talkie. Isiah showed up shortly and asked what happened. I said "I just want to ask you a simple question." He said what. I said why did you do an inspection on my car without my authorization? He said, I notice that your inspection was past due and as a courtesy we did it. I said my inspection wasn't past due and you did not ask for my authorization to do it and you charged me. He said you're right, it was due. I said it's not due until the end of October because I got an email notification from the DMV. He said you are right. He said with an attitude that you don't have to pay the $10. I said I already paid the $10 but I just wanted to ask you why you did the inspection without asking me. "You can't just go around making repairs on people's cars and then charge them without asking for their permission." He then started asking people in the service area if they had $10 to give to me. "Does anyone have $10 to give to this guy?" I said to him "you don't have to be disrespectful about it and act as if money was the issue. It's the principle and how you go about it. I said I am the customer and all you need to do to take accountability and apologize to the customer. He said "There is no reason for me to apologize because I didn't do anything wrong. I've been a leadership role in service for over 25 years now and even if you think the customer is wrong just simply apologize and move on. which in this case Isiah Washington was wrong to do work on my car and didn't ask for my authorization. I was going to let it slide but it was how he responded when I asked him about it. This guy should not be public facing helping customers and doing what he did and does not take accountability. This is your reputation on the line. Frankly, I will not be going back to this dealership anytime soon and I've started telling people about my experiences there in the past 6 months. More

Report | Print

Brought in my car for some warranty service and when I got the car back the leather seat was ripped. I brought this directly to their attention and they initially denied it. It was obvious they place heav got the car back the leather seat was ripped. I brought this directly to their attention and they initially denied it. It was obvious they place heavy machinery on my seats as the leather was crushed and was the first thing I noticed when I opened the door. I have vey low miles and take immaculate care of my car so I knew right away. I was told they would contact me but never did. I even stopped by the dealership again a few weeks later to see what the status was and I was again told I would be called and of course I never was. I left a negative review on another website and I was contact by a customer rep who promised to resolve the issue if I changed my review, Once I changed my review to a positive one I never heard back from them again after contacting that rep. with no response. I have had good experiences with this dealership in the past so it is disappointing they purposely avoided repairing the damage they caused. I would suggest if you do go here please document the exterior and interior of your vehicle before dropping it off and hope they don't damaged your vehicle as I am not sure they will take care of you. More

Report | Print

Isiah is always very pleasant and professional. I appreciate how he explains everything. He always asks if I’ll wait or pick up, and always gives me a time frame. I appreciate clear communication. I appreciate how he explains everything. He always asks if I’ll wait or pick up, and always gives me a time frame. I appreciate clear communication. He’s great! More

Report | Print

Dealing with this Service Dept. was the WORST experience I ever had. Do yourself a favor and stay FAR AWAY. The service crew does not return phone calls, texts, e-mails. I sent 9 texts and NO LIE did not I ever had. Do yourself a favor and stay FAR AWAY. The service crew does not return phone calls, texts, e-mails. I sent 9 texts and NO LIE did not get a response. I purchased a used vehicle and two weeks later had to leave it to have the transmission replaced. I was without my vehicle for 2 months! I did receive a loaner but the service “manager” was useless. I stopped in to check on my vehicle and no one could help. I called and was told the service manager was not in I was told my service “advisor” was not in. Never received a phone call back from anyone! I had to locate my vehicle myself and follow up on the repairs. There are many car dealers around. Do yourself a BIG favor and go somewhere else. More

Report | Print