Inna Perez | Page 9

The overall experience was not good. I went to the dealership in Sept 2018 after I had already been to another dealer and had been in contact with 3 others via email through internet sale I went to the dealership in Sept 2018 after I had already been to another dealer and had been in contact with 3 others via email through internet sales. I chose to go to this dealer because it was closest to home. On my 1st visit i had a salesperson that was able to beat the purchase price and $100. The car i wanted would not be in until early to mid October which i was fine with. When it finally came in, my salesperson had been promoted to manager and i was assigned to a different person. Both were very nice. They didn't have an appt available when i wanted to pick up the car so i had to go a different day. When i arrived for my appt things got a little crazy and i think it was because of change in salesperson. Nothing went smooth and i was there much longer then anticipated. They tried to change the deal that we signed and made and they did not honor the interest rate that subaru has posted on their website. The special offer was 0% financing on all new 2019 Outbacks. The disclaimer did not state anything out of the ordinary but they insisted that it was only a 36 month term for nowhere did it state that nor could they show it to me in writing. This is very bad business on behalf of the consumer especially with a credit score of 780. To say the least i was not happy and i will be contacting Subaru on Monday. More

by RMELLO610 Verified Customer Verified Customer

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Complete disarray Bought the car on a Sunday and it needed to be registered in NY, which they said could take up to two weeks—they would register it and deliver it to m Bought the car on a Sunday and it needed to be registered in NY, which they said could take up to two weeks—they would register it and deliver it to me. checked in a week later and was told everything was on track. After hearing nothing more, I called at the two week mark. The manager, Inna, said she’d check and call me right back. Later that afternoon, having got no response, I called her. She did not have an update. About 30 minutes later, Josh called, stating that 2 days after my visit they had everything they needed but “the girls upstairs” mishandled it. It was not until my call, 16 days after the purchase, that any effort was made to rectify the situation. No one took responsibility. The next day I asked for an update. No response. The day after, I received a call from a gentleman saying he had just registered my car in Poughkeepsie and was on his way to me. I heard nothing from Josh, Inna or anyone else. More

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Great experience!! Everyone I dealt with at this dealership was friendly and no bs. Everything that was promised was delivered and done. They returned calls in a timely Everyone I dealt with at this dealership was friendly and no bs. Everything that was promised was delivered and done. They returned calls in a timely fashion and most importantly they gave me a great deal! More

by BordmanRob Verified Customer Verified Customer

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Alex and Inna are great Alex and Inna are a great team. Many thanks to both of them for their excellent service, I really appreciate all of their help. Highly recommended. Alex and Inna are a great team. Many thanks to both of them for their excellent service, I really appreciate all of their help. Highly recommended. More

by BOSTONTEDS Verified Customer Verified Customer

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Started out a little rough but ended up being great. Inna was extremely friendly and welcoming. She was easy to work with and very knowledgeable. However, the manager would not even give us a price at ou Inna was extremely friendly and welcoming. She was easy to work with and very knowledgeable. However, the manager would not even give us a price at our initial visit. He just told Inna he couldn't come close to what we wanted to pay and that we would just go to the dealer we went to for my first lease. I was extremely frustrated and hate playing those games. Fortunately, Inna reached out to me again and we were able to get an amazing deal. More

by COURTNEY4184 Verified Customer Verified Customer

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Excellent Person in accounting very good. Can’t remember his name. Alex top performance. Thanks to Inna for making it happen. Thank you. Appreciate the courtesy Person in accounting very good. Can’t remember his name. Alex top performance. Thanks to Inna for making it happen. Thank you. Appreciate the courtesy and help. More

by sharan.schwartzberg Verified Customer Verified Customer

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Subaru Inna was very friendly, patient, and took the time to answer any questions I had. Really happy with new car. Overall i had a positive experience. Inna was very friendly, patient, and took the time to answer any questions I had. Really happy with new car. Overall i had a positive experience. More

by MAXWELLBURNS21 Verified Customer Verified Customer

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I felt very comfortable and not rushed Inna was excellent and very knowledgeable about the Ascent. She explained everything in great detail! The manager was awesome I enjoyed the entire exp Inna was excellent and very knowledgeable about the Ascent. She explained everything in great detail! The manager was awesome I enjoyed the entire experience and will definitely be going back! More

by ROBINSNEST4469 Verified Customer Verified Customer

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Bespok The dealership was very accommodating. Inna was very fluent and well versed, while being honest and kind. She provided the best deal possible as well The dealership was very accommodating. Inna was very fluent and well versed, while being honest and kind. She provided the best deal possible as well as the most reliable correspondence. Aside from the dealership sending my Driver Manual and Extra keys in the future being the only hiccup. The service and staff were impeccable. Will certainly recommend! More

by TONYROBERT.DENTE Verified Customer Verified Customer

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We were treated pleasantly and professionally by all we worked with starting with an on-line contact and while we were there at the dealership. Our needs were listened to and options explained to by all we worked with starting with an on-line contact and while we were there at the dealership. Our needs were listened to and options explained to our satisfaction. More

by LEVWIL Verified Customer Verified Customer

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