Inna Perez | Page 2

Friendly customer service, easy to deal with, no problems waiting or dropping off car. Usually easy to get an appointment. I highly recommend them. waiting or dropping off car. Usually easy to get an appointment. I highly recommend them. More

by roglerr Verified Customer Verified Customer

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Very friendly and knowledge abut their vehicles. Accommodating to the Byers needs and wants. this is my 4th Subaru. Accommodating to the Byers needs and wants. this is my 4th Subaru. More

by LJD2003 Verified Customer Verified Customer

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My sales associate has now become a personal friend. People like me who have little time will appreciate Donny. Dealing with him was quick and painless. I'm intelligent enough to read the manual. People like me who have little time will appreciate Donny. Dealing with him was quick and painless. I'm intelligent enough to read the manual. More

by ERICA.HISTORICASHBY20 Verified Customer Verified Customer

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This was our third Subaru we have bought from Stateline . Always have had great experience with the sales team! No high pressure sales. Very knowledgeable about the cars they sell. Our new salesman was great Always have had great experience with the sales team! No high pressure sales. Very knowledgeable about the cars they sell. Our new salesman was great! More

by rkhinckley Verified Customer Verified Customer

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Very knowledgeable and professional team! I recently traded in my 2018 Outback (which I bought here from Inna Perez). Extremely pleased with that experience and all my service needs since th I recently traded in my 2018 Outback (which I bought here from Inna Perez). Extremely pleased with that experience and all my service needs since then so I naturally returned to buy my new 2026 Outback. I received the same outstanding experience with Carlos Cabral and am so pleased to see Inna not only still with the dealership but that she has been recognized for her superior customer experience skills and Subaru knowledge that she is now business manager. I have recommended this team and this dealership to several of my friends. More

by BAHAWLEY5 Verified Customer Verified Customer

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After leasing for 3 years, I purchased the Crosstrek. For a total of 8 years, I solely used their Service Center for all maintenance and the occasional repair. The best! Now I’m trading it in for a 2026 For a total of 8 years, I solely used their Service Center for all maintenance and the occasional repair. The best! Now I’m trading it in for a 2026 Crosstrek Hybrid Limited, of course, purchasing here. They built trust through kindness, generosity, and professionalism. From the sales department to the service department, I highly recommend Stateline Subaru. More

by S L Wilson Verified Customer Verified Customer

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This is my 3rd Subaru purchase. Twice dealing with Steve Chaves, the man is awesome-a pleasure to sit with, he is knowledgeable, patient, answers question ensuring your understanding Twice dealing with Steve Chaves, the man is awesome-a pleasure to sit with, he is knowledgeable, patient, answers question ensuring your understanding. No 'pressure" from Steve. Joe Messina gets a 'thumbs up" for making sure your at ease and asks if you are comfortable with process. Cannot say enough about Inna Perez, the woman has found her calling in being Business Manager. She is friendly, personable & patient. She is a pleasure to sit & speak with, she moves along quickly & efficiently her knowledge makes her an outstanding valuable employee along with Joe & Steve, I must acknowledge the service department also. Over the years I have been extremely satisfied with their understanding & completion of service in a timely manner. Recently I have dealt with Justin Luiz, once for an emergency tire issue, with no appointment on a Friday afternoon Justin took care of the issue & I was on my way sooner than I expected. Justin seems to enjoy his job & seeing to it that the customer is satisfied & happy. I think he has found his 'niche' in this service & wish him well...also a valuable employee. More

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AWFUL EXPERIENCE - NEVER BUY A CAR FROM THIS PLACE: I paid about $3000+ for the extended warranty on my new 2022 Subaru Forester. I inquired about having the dealership installing an electric starter. I paid about $3000+ for the extended warranty on my new 2022 Subaru Forester. I inquired about having the dealership installing an electric starter. They quoted me a price in the $600+ range. Spin City Auto Glass said they would install the same unit for around $340 so I went with them. In the end, the unit that was installed was causing my battery to short out. When I brought it to Stateline Subaru Maintenance Departmentto see what the issue was, I was told that my extended warranty was null and void because I had someone else other than a Subaru dealership install the remote starter/ plug into the original electrical system other than Stateline. I was furious. Spin City Auto Glass removed the unit and gave me my money back --- and the battery short issue ceased. THE KICKER: Spin City Auto Glass is the company that Stateline Subaru contracts to install their Remote Starters. The owner of Spin City told me this when I dropped off the remote starter that was uninstalled. When I informed the Stateline Maintenance team that this voided warranty should be reinstated because SPIN CITY does all their remote staters anyways, I was told to "go POUND SAND. The warranty on the electrics of my new Subaru would not be reinstated." Honestly -- you cannot make this SHADY and awful customer service up. More

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Buying a new car after 14 years was quite a task. Stateline Subaru worked with us to find the right car with the right price. Employees were patient and helpful in answering our questions. They made Stateline Subaru worked with us to find the right car with the right price. Employees were patient and helpful in answering our questions. They made us feel comfortable and confident with our new Forester purchase. More

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I found that Inna Perez was extremely helpful and very knowledgeable about the vehicle we were looking at. Don Serak knowledgeable about the vehicle we were looking at. Don Serak More

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