Ian Smith
Ian Smith at Hagerstown Honda

Ian Smith | Page 2

Internet Sales Manager

Hagerstown Honda

10307 Auto Place
Hagerstown, MD 21740

Contact Me
not yet
rated
111 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

14 yrs, 5 mos

Specialties & Trainings

Leasing

Product knowledge

View more specialties & trainings
not yet
rated

111 Reviews

Write a Review

111 Reviews of Ian Smith

May 16, 2023

Dealership Rating
Employee Rating

Paul was great! Very helpful in finding us our perfect vehicle and patient with our decision making. Very friendly and helped us get on the road as fast as possible! More

by aubreyk.reynolds
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rodney Faith, Paul Shockey

March 07, 2023

Dealership Rating
Employee Rating

I would not recommend this dealership to anyone. Enquired about 2023 Honda pilot added 3500 markup, where other dealers are offer them at MSRP and Honda civic they wanted 7500 above MSRP. I would re More

by addakatlahemanth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 09, 2023

Hagerstown Honda responded

We are disappointed to hear that you did not have a more positive experience with us at Hagerstown Honda. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

February 11, 2023

Dealership Rating
Employee Rating

Was nice that car I wanted was instock and not pressured when I walked onto the lot. Gave me time to look and pick what I wanted. John gave great detail on car I bought. More

by Joskuh71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Williams

Mar 09, 2023

Hagerstown Honda responded

Hi Joskuh71, thank you for taking the time to leave a review for us at Hagerstown Honda. We're happy we could meet your expectations!

January 31, 2023

Dealership Rating
Employee Rating

We were pleased with the service in purchasing our new truck. Many questions on details of the new features were clearly explained by Paul Shockey. The extra service to attach the running boards was qui More

by wvct08
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Darin Fazenbaker, Paul Shockey

Mar 27, 2023

Hagerstown Honda responded

Hi Wvct08, we are very happy to have provided you with such a positive experience!

January 18, 2023

Dealership Rating
Employee Rating

Extremely professional and friendly dealership! Everyone involved took extra steps to ensure I got into the car I wanted. Even after leaving a couple weeks earlier with no deal, they followed up an More

by Joshuanwilson91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Valentine

Mar 27, 2023

Hagerstown Honda responded

Joshuanwilson91, we really appreciate your feedback!

January 16, 2023

Dealership Rating
Employee Rating

The salesman made sure that I got a good deal and found a vehicle that I wanted at another dealership and had it brought to the hagerstown location for me. More

by charris1126
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darin Fazenbaker, Ryan Keyser

Mar 27, 2023

Hagerstown Honda responded

Charris1126, thank you for your kind review; we are happy to pass along your comments to the team here at Hagerstown Honda!

November 01, 2022

Dealership Rating
Employee Rating

These folks are worth your time. Check them out! Entire staff was courteous, polite, helpful, and friendly. No pressure here. More

by scuba0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Shockey

Nov 01, 2022

Hagerstown Honda responded

Thank you for allowing us to serve you with your purchase. Ian Smith

September 19, 2022

Dealership Rating
Employee Rating

Everyone at Hagerstown Honda makes purchasing a new Honda a pleasant experience. Our salesman, John was outstanding and we will continue to go to Hagerstown Honda for all our transportation needs. We always More

by Marybeth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2022

Hagerstown Honda responded

We appreciate your positive review about your recent experience with us!

June 18, 2022

Dealership Rating
Employee Rating

Staff was welcoming. Ryan was great at explaining the details of my new Pilot. Everyone was professional that I encountered More

by Ebeckwith86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Keyser , Chad

Jun 21, 2022

Hagerstown Honda responded

Ebeckwith86, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hagerstown Honda. ~Ian

June 17, 2022

Dealership Rating
Employee Rating

Everyone I interacted with at the dealership was professional, respectful, and knowledgeable. All aspects of the transaction were implemented efficiently. More

by rbowman1106
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Wilson

Jun 19, 2022

Hagerstown Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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