Ian Davis

I’m extremely satisfied the service provided by the Toyata dealer.I love to visit Toyata dealer. Toyata dealer.I love to visit Toyata dealer. More

by MON_SUBBA2016 Verified Customer Verified Customer

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I needed same day help to replace the battery. My service tech was able to include us in the AM schedule. My wait time was less than 45 minutes. Thank you , S My service tech was able to include us in the AM schedule. My wait time was less than 45 minutes. Thank you , S More

by Susan dunlap Verified Customer Verified Customer

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I had issues with battery during recent cold snap. Toyota Service got me right in and even performed oil change and inspection and had me out the door in less than an hour. Toyota Service got me right in and even performed oil change and inspection and had me out the door in less than an hour. More

by str8talk00 Verified Customer Verified Customer

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This place has a really nice environment, clean relaxing lounge and very courteous staff , mobile update to keep you informed on how there working on your car. lounge and very courteous staff , mobile update to keep you informed on how there working on your car. More

by BORYREM21 Verified Customer Verified Customer

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I trust Toyota with their services, I have been doing my services with Toyota for almost 19 years services with Toyota for almost 19 years More

by JEROPANNE1 Verified Customer Verified Customer

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Excellent Service. Clean and neat facilities very comfortable. Cordial Staff And very considerate. Warranty on battery honored and replacement oh same Will be returnin Clean and neat facilities very comfortable. Cordial Staff And very considerate. Warranty on battery honored and replacement oh same Will be returning in the future. More

by DREINERTSON46 Verified Customer Verified Customer

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This was a very quick and painless experience, they took great care to protect the car. And were competent in their service. The video inspection was also much appreciated. great care to protect the car. And were competent in their service. The video inspection was also much appreciated. More

by Iowaprius Verified Customer Verified Customer

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My oil filter leaking it looks lik my window buttons are messed up there is clouds up wheel well not clipped back my air filter never check my floor mats undid calling tomorrow 1/28/2025 hopefully they can messed up there is clouds up wheel well not clipped back my air filter never check my floor mats undid calling tomorrow 1/28/2025 hopefully they can fix there mistakes More

by DOUGLASMCATEE88 Verified Customer Verified Customer

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Three times I have had issues with Toyota of Des Moines service department. The first time they refused to fix a tire on our Rav 4 because they said it had two nails in the tire, it didn’t it had one and I service department. The first time they refused to fix a tire on our Rav 4 because they said it had two nails in the tire, it didn’t it had one and I had it fix at a tire shop. Toyota wanted to sell me $1000 in tires not repair one for $25. The second time I purchased a set of Yokohama tires and an alignment check for my daughter’s Camry with an online purchase at Toyota of Des Moines. When I picked up the car, I noticed that I had been charged for an alignment not an alignment check. I asked Blake for the alignment paperwork from the tech and I discovered they made no adjustments to the alignment and I show Blake the online order for the alignment check only. He finally removed the alignment charge after I pointed out his mistake. The third issue was with the Yokohama tires I purchased from Toto Des Moines one of them has a slipped belt at 20000 miles and Toyota of Des Moines refused to warranty the tire because they said to my wife and daughter “ they could’ve hit a pothole and damaged the tire” the tire has NO visible damage just a defective belt. Because I have had so many bad experiences with the service department at Toyota of Des Moines and I would suggest to anyone getting service work done at Toyota of Des Moines to pay very close attention because they will charge for work they didn’t do, try to replace a perfectly good tire instead of repairing it and refuse to warranty a defective tire they sold to you. Good Luck More

by Andy Verified Customer Verified Customer

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Great staff short wait time friendly showed me new car options drinks and donut plan to be back options drinks and donut plan to be back More

by 53mumble Verified Customer Verified Customer

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