Humberto "Beto" Rodriguez | Page 18

Light at the end of a tunnel Although we received good customer service, the vehicle of choice just wasn't the right fit. Thankfully with the help of Humberto we were introduced t Although we received good customer service, the vehicle of choice just wasn't the right fit. Thankfully with the help of Humberto we were introduced to TJ who was very pleasent, hand fantastic customer service, went to the very extent of assuring that we were well taken care of. Definitely showed us service excellent, and made us feel like family. Thank you very much TJ. We will definitely come back to u for another car. Also thank you Humberto you have been fantastic as well. More

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I found what I was looking for. It had been over 12 years since I purchased my 2006 Kia Sorento. This time I needed a smaller SUV with great gas mileage. I had been researching the K It had been over 12 years since I purchased my 2006 Kia Sorento. This time I needed a smaller SUV with great gas mileage. I had been researching the Kia Sportage for some time. My salesman Jesus was knowledgeable and helped me find not only what I needed, but wanted as well. Buying a car can be very intimidating, but Jesus and his sales manager Humberto made me feel at ease. The warranty forever made the icing on the cake. More

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Best Dealership in Arizona Each time I have purchased a car from Royal Kia and had the pleasure of working with Kevin and Beto, the experience has been outstanding, not only did Each time I have purchased a car from Royal Kia and had the pleasure of working with Kevin and Beto, the experience has been outstanding, not only did they provide detailed information, they were willing to spend extra time helping me understand all aspects of my new car. They were extremely patient and made me feel like I was the most important customer that ever came in the dealership. I bought a Sol, then a Sportage and now a beautiful new Telluride. I encourage anyone that is considering buying a new or used car, go to Royal Automotive. More

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So glad I found this dealership - and Everett! After 30 years of driving, I assumed all car dealerships and salespeople are the same. Then I met Everett. This guy is a true professional, but also After 30 years of driving, I assumed all car dealerships and salespeople are the same. Then I met Everett. This guy is a true professional, but also compassionate and funny. While I hadn't planned to, I literally spent an entire day with him, when the used VW I wanted to purchase had a safety recall issued, causing us to start the sales process again, from scratch. But he never once made me feel rushed or like I was a bother. After the first vehicle was off the table, he spent the time to help me find another vehicle (and I'm picky) - even driving me to another Royal dealership to get the car I wanted. He said multiple times that my happiness was his biggest concern, and I felt it. HIs sense of humor and caring nature made what could have been an awful day, ultimately a good one. This world needs more people like Everett - go buy a car from him. More

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Sketchy but complete We had a trade in and sizable cash down for a new 2020 kia soul GT trim. $10,000.00 in all. The salesperson seemed to start having personal problems a We had a trade in and sizable cash down for a new 2020 kia soul GT trim. $10,000.00 in all. The salesperson seemed to start having personal problems as soon as we signed the dotted line. We signed all papers on Saturday but the car was in Phoenix. Our salesman said he would go and pick it up on Monday. Monday afternoon came and we had not heard anything from him or the dealership. Husband called salesman and his g/f was having an emergency and he took her to the hospital and said he would be unable to go to phoenix and pick up our car. While it is very understandable he didn't contact us before we did him it was disconcerting that no one had contacted us, nor had our salesman handed over delivery of our car to someone else. He said he would get back to us after we reached out to him first but he never did. We were very close to exercising our 3 day right to cancel the whole deal. We finally called the dealership manager, (Beto), and he was able to do some damage control and send another salesperson, (Jammie), to get our car to us late Monday night just before closing. So we had to make a return trip, (we live about 1 hour away), to have car detailed and finalize sale. As it turned out our original salesman never had called our insurance company, (he said he would when we signed the papers), he failed to explain that we could transfer our license plate to our new car, (I had just paid the registration on trade in so I had 11 months credit towards new car). As a result we had previously signed a no plate transfer, (it wasn't explained to us that we could transfer and we have never traded in a car before and had no idea), and all our paperwork had to be re-done. So it took over 4 hours for the car detail, car insurance, license plate, paperwork redo. Which meant husband had to work 4 hours later that night. The manager did treat us well and had a tint strip put on front windshield at no extra cost to us. This was our families 3rd Kia in 9 years from this dealership and it was a disappointing and stressful experience. So we do recommend this dealership but barely. More

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Taking the stress out of car buying The title says it all! They worked the deal and worked with us on everything from financing to the down payment! We bought my wife a 2016 Jeep Compass The title says it all! They worked the deal and worked with us on everything from financing to the down payment! We bought my wife a 2016 Jeep Compass, and I will be back at a later date to purchase again! More

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Awesome choice I went in feeling like I wasn't going to get what I wanted, but I did I ended up with a kia sorento and I am loving it!!! Sales person and manager wer I went in feeling like I wasn't going to get what I wanted, but I did I ended up with a kia sorento and I am loving it!!! Sales person and manager were very helpful and got me the kind of car I wanted, even though I was being a little harsh they stayed friendly through the whole thing.. More

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Royal Kia Ruben Rivera Ruben was very knowledgeable and personable. we enjoyed our experience and would recommend him to anyone interested in a purchase. The entire staff w Ruben was very knowledgeable and personable. we enjoyed our experience and would recommend him to anyone interested in a purchase. The entire staff was amazing!!! We had a great experience. More

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My New Car purchase the best ever. I had done all my research for the make and model that I wanted. And Juan and the team at Royal delivered. With no pressure all questions answered t I had done all my research for the make and model that I wanted. And Juan and the team at Royal delivered. With no pressure all questions answered to my satisfaction. Very pleased and they are the TOPS in my book. More

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Kia Soul TJ Bork was awesome to deal with. He was attentive to everything I needed and gave me the best possible experience while buying a new car. TJ Bork was awesome to deal with. He was attentive to everything I needed and gave me the best possible experience while buying a new car. More

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