Hugo Muniz

They marked down the wrong mileage for my service on my carfax, the advisor slammed his hands on the desk when asked about my vehicle status. They tried to charge me for something when I have a warranty an carfax, the advisor slammed his hands on the desk when asked about my vehicle status. They tried to charge me for something when I have a warranty and the issue was very apparent but they “couldnt find or see it”. This dealership has given me now 2 poor experiences for service and its seems they want to just screw you out of money and not actually do the service or work requested. I waited over 6 hours and around hour 4-5 they saw me in the waiting room and said “oh I thought you left, I didn't realize you waited for you car”. I dont see myself purchasing or recommending another toyota or this dealership from the awful experiences I’ve encountered on multiple occasions between here and middletown toyota. More

by schreck.ryan Verified Customer Verified Customer

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Couldn’t find the representative that helped me when I went to get my car. So I had to wait 15 minutes until another individual helped me. The dealership used to wash my car when they were done with the s went to get my car. So I had to wait 15 minutes until another individual helped me. The dealership used to wash my car when they were done with the service this recent time they did not. They also removed my floor mat and did not return it to its original place once they were done. More

by Salg32 Verified Customer Verified Customer

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They did the 5000 mile check and provided a video with the review. Hugo explained the noise I was concerned about is normal. I still wonder about that. the review. Hugo explained the noise I was concerned about is normal. I still wonder about that. More

by swmandeville Verified Customer Verified Customer

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Very good Kept me appraised of what's was happening. I had a very good experience. I was ket appraised of what was needed ef for the car . I had a very good experience. I was ket appraised of what was needed ef for the car . More

by drhricketts Verified Customer Verified Customer

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Appointment made. Service completed in a timely fashion and i was informed about future visits. No nonsense. Service completed in a timely fashion and i was informed about future visits. No nonsense. More

by billy5 Verified Customer Verified Customer

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Hugo was very understanding to my needs as far as my vehicle was concerned Explained everything to me in detail and worked with me to get my vehicle back to me ! Very friendly but professional vehicle was concerned Explained everything to me in detail and worked with me to get my vehicle back to me ! Very friendly but professional More

by antwalk67 Verified Customer Verified Customer

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Your dealership is clean and inviting. I have never had an issue with your service department. All of your service people have been great. I have never had Janice Acosta as a service rep b I have never had an issue with your service department. All of your service people have been great. I have never had Janice Acosta as a service rep but just watching the way she hustles around is astounding. More

by ocoeyay Verified Customer Verified Customer

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My snow brush vanished from my car after the service but otherwise experience was good otherwise experience was good More

by rvnd120 Verified Customer Verified Customer

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Professional They are welcoming , explain about all parts and models .. Good cominucation skills and models .. Good cominucation skills More

by Ahmad Verified Customer Verified Customer

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Courteous, people-oriented, knowlegeable in area (sales, service), organized, efficient, trustworthy True of parts as well. service), organized, efficient, trustworthy True of parts as well. More

by Suzanne N Verified Customer Verified Customer

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