Hugo Duran
Hugo Duran at M'Lady Nissan

Hugo Duran

Product Specialist

M'Lady Nissan

5656 Northwest Highway
Crystal Lake, IL 60014

Contact Me
5.0
77 Reviews

Hi, I'm Hugo at M’Lady Nissan in Crystal Lake, IL. I’m passionate about making every customer experience memorable, whether it’s your first car or your fifth. I love celebrating big milestones, sharing your stories, and creating engaging content that reflects our commitment to the community. Let’s make your journey unforgettable!

Dealership Experience

13 yrs, 2 mos

Industry Experience

13 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

5.0

77 Reviews

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77 Reviews of Hugo Duran

September 02, 2025

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Employee Rating

This was my second time purchasing a vehicle from Hugo at M'Lady. Always such a great experience. Hugo is amazing to work with. He listens and gets you what you want. More

by hlickfelt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 04, 2025

M'Lady Nissan responded

Dear hlickfelt, Thank you for returning to M'Lady Nissan for your second vehicle purchase—it means the world to us! We're thrilled to hear that Hugo once again provided an amazing experience, listened to your needs, and helped you find exactly what you wanted. Your continued trust and recommendation are truly appreciated. If there’s ever anything you need, we’re always here to help. Thank you for choosing M’Lady Nissan again! Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan www.mlady.com

August 31, 2025

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El professionalism le flulle en la Sangre A Hugo the best communication sus companeros de tranajo siempre se preocupen por que el cliente este bien atendido me isieron sentir parte del equipo. More

by J.tolentino98@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 02, 2025

M'Lady Nissan responded

Dear J. Tolentino, Thank you so much for your wonderful review! We're thrilled to hear that Hugo Duran’s professionalism and excellent communication made such a strong impression on you. It's also heartwarming to know that our team made you feel like part of the family—your comfort and satisfaction mean everything to us. We truly appreciate your recommendation and are grateful you chose M'Lady Nissan for your vehicle purchase. If there's anything else we can assist you with, please don’t hesitate to reach out. Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 30, 2025

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Excelente servicio, una atencion 100% personalizada, sin duda un buen lugar para comprar tu auto More

by Jesús
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 30, 2025

M'Lady Nissan responded

Estimado Jesús, ¡Muchas gracias por tus amables palabras! Nos alegra saber que Hugo Duran te brindó un servicio excelente y una atención 100% personalizada. Nos enorgullece ofrecer una experiencia de compra que te haga sentir seguro y bien atendido. Gracias por confiar en M'Lady Nissan. ¡Esperamos verte nuevamente en el futuro! Atentamente, Kamil Zlahoda Gerente de Ventas M'Lady Nissan www.mlady.com

August 30, 2025

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Thanks for your great service Hugo Duran. I'm so impressed with the team at M'Lady Nissan, your dedication to customer satisfaction is truly commendable and it's clear in the way you treat lo More

by Magdalena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 30, 2025

M'Lady Nissan responded

Dear Magdalena, Thank you so much for your kind words and for recognizing Hugo Duran and our team! We’re thrilled to hear you felt the dedication we have toward customer satisfaction—it truly means the world to us. Your loyalty and trust are greatly appreciated! If there’s ever anything more we can do for you, don’t hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 30, 2025

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I have purchased 2 cars from Hugo and he has always been such a pleasure to work with. He truly cares about his customers. He and is always available for questions. If you are in the market for a new car, I More

by Ashley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kamil Zlahoda

Aug 30, 2025

M'Lady Nissan responded

Dear Ashley, Thank you so much for your continued trust and for the kind words about working with Hugo! We’re thrilled to hear that he’s made both of your car-buying experiences so positive. His dedication to his customers truly sets him apart, and your recommendation means a lot to us. We’re always here if you need anything—thank you again for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 16, 2025

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Excellent service, they explain things in a friendly and simple way. It is definitely an excellent place to buy a car. More

by Jesús
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 18, 2025

M'Lady Nissan responded

Dear Jesús, Thank you for your kind words and for taking the time to share your experience! We're so glad to hear that Hugo Duran provided excellent service and made the car-buying process clear and friendly for you. Your recommendation means a lot to us, and we’re honored that you chose M'Lady Nissan for your purchase. If there's anything you need, we're always here to help! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 09, 2025

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Hugo es una Excelente persona y un muy buen servicio buena atención a los clientes. More

by gerardomgarcia97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 18, 2025

M'Lady Nissan responded

Estimado Gerardo, ¡Muchas gracias por compartir su experiencia! Nos alegra saber que Hugo Duran le brindó un excelente servicio y atención. En M'Lady Nissan, nos enorgullece contar con personas como Hugo que se dedican a brindar una experiencia excepcional a cada cliente. Agradecemos su recomendación y estamos aquí para ayudarle siempre que lo necesite. ¡Gracias por elegirnos! Atentamente, Kamil Zlahoda Gerente de Ventas M'Lady Nissan www.mlady.com

April 23, 2025

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Buying a car can sometimes feel overwhelming, but it doesn’t have to be! We live in Wauconda and visit dealer #1 in the Midwest, M'Laddy Nissan of Crystal Lake. You’re in for a fantastic experience. The More

by Mendoza.nadia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Marciciak

Apr 24, 2025

M'Lady Nissan responded

Dear Nadia, Thank you so much for your heartfelt and enthusiastic review! We’re honored that you made the trip from Wauconda to visit the #1 dealer in the Midwest—M'Lady Nissan. It’s wonderful to hear that Hugo Duran provided such attentive and knowledgeable service, helping make the entire process smooth and stress-free. He truly is a gem on our team! And a big thank you as well for recognizing Ryan in our service department—your kind words about his friendly and expert support mean a lot to us. We're so grateful for your recommendation and thrilled you had a top-notch experience. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

April 23, 2025

Dealership Rating
Employee Rating

Buying a car can sometimes feel overwhelming, but it doesn’t have to be! We live in Wauconda and visit dealer #1 in the Midwest, M'Laddy Nissan of Crystal Lake. You’re in for a fantastic experience. The More

by Mendoza.nadia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Marciciak

Apr 24, 2025

M'Lady Nissan responded

Dear Nadia, Thank you so much for taking the time to share your fantastic experience at M'Lady Nissan! We’re thrilled to hear that Hugo Duran made your car-buying journey from Wauconda smooth and enjoyable. His dedication to truly listening and guiding customers through the process is something we’re very proud of! And we couldn’t agree more about Ryan—he’s a key part of what makes our service department so strong. We’re glad he could provide you with the insight and care you needed. Thank you for your high praise and recommendation. We’re grateful to have earned your trust and look forward to seeing you again! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

January 18, 2025

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Hugo did an amazing job and was very helpful . I would definitely recommend to other people !!! More

by Angel_Gonzalez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 18, 2025

M'Lady Nissan responded

Dear Angel, Thank you for sharing your positive experience at M'Lady Nissan! We’re delighted to hear that Hugo Duran did such an amazing job and was so helpful during your visit. Your recommendation means so much to us, and we’ll be sure to share your kind words with Hugo. If you need any further assistance, don’t hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com

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