Hector Guadamuz
Hector Guadamuz at Niello Audi

Hector Guadamuz | Page 3

Service Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

Contact Me
5.0
46 Reviews
5.0

46 Reviews

Write a Review

46 Reviews of Hector Guadamuz

February 19, 2024

Dealership Rating
Employee Rating

Audis are pieces of junk. I will never buy another. 83,000 miles and over $20,000 worth of repairs. Now the propeller shaft has gone bad, timing chain needs replacement, trans More

by dafeng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dain Bryant

Feb 23, 2024

Niello Audi responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 16, 2024

Dealership Rating
Employee Rating

First rate service, technicians are friendly and knowledgeable, willing to go beyond simple routines. Can enthusiastically recommend. More

by CPZAISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Bunker, Dain Bryant

Feb 16, 2024

Niello Audi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 15, 2024

Dealership Rating
Employee Rating

Love going to Audii. Hector always gives great customer service and listens intently to try and figure out what service my car needs. More

by TEMPLEBOUND21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Ibanez

Feb 15, 2024

Niello Audi responded

Thank you for taking the time to share your thoughts on working with Hector and our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 08, 2024

Dealership Rating
Employee Rating

This dealership has an excellent service and they are always very helpful, friendly, and knowledgeable. I can have someone drop my car off and trust that the service representative will take care of my v More

by TVONGVIRATH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2024

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 01, 2024

Dealership Rating
Employee Rating

The service team was great, friendly, and courteous. But I did have to return twice to follow up on a few service items. More

by ADELINE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar, Dain Bryant

Feb 02, 2024

Niello Audi responded

Thank you for taking the time to share your feedback, Adeline! We sincerely value your business and look forward to your next visit. Please don't hesitate to reach out if you need any further assistance. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 07, 2024

Dealership Rating
Employee Rating

Great customer service. Good communication and work. My car was there for a week so it would have been nice to get a loaner instead of having to rent a car out of pocket but More

by AH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2024

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 24, 2023

Dealership Rating
Employee Rating

My car oil change light is on two days after, not sure what they did More

by XIEHITSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2023

Niello Audi responded

Thank you for this feedback. Please don't hesitate to reach out to us directly to discuss your concerns, we are always happy to help. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 20, 2023

Dealership Rating
Employee Rating

They were very helpful and answered all questions I had. They also gave me a lift to a local golf course so I could get something to eat. More

by larry.rojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 21, 2023

Niello Audi responded

It has been a pleasure serving you, Larry. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 11, 2023

Dealership Rating
Employee Rating

I feel the dealerships employees especially the service representatives treat it’s their cilents very well . More

by PNPMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2023

Niello Audi responded

Thanks for sharing your thoughts about your experience with Niello Audi. Hector and our team appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 05, 2023

Dealership Rating
Employee Rating

As dealerships go I've been very pleased with the service and responsiveness at Niello. Very pleased that getting a loaner is hassle free and easy as it really helps keep my day on track. More

by MARK.PETERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Rajan

Dec 05, 2023

Niello Audi responded

Mark, Thanks for sharing your thoughts about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

Dealership Inventory (235 Vehicles)

used 2014 Lexus LS 460 car, priced at $18,639
2014 Lexus LS 460
used
Starfire Pearl exterior
Automatic
Rear-wheel Drive
used 2024 Audi Q8 e-tron car, priced at $42,312
2024 Audi Q8 e-tron
used
Chronos Gray Metallic exterior
Automatic
All-wheel Drive
used 2022 Audi Q5 car, priced at $24,576
2022 Audi Q5
used
Florett Silver Metallic exterior
Automatic
All-wheel Drive
new 2026 Audi RS 3 car, priced at $69,230
2026 Audi RS 3
new
DAYTONA GRAY exterior
Automatic
All-wheel Drive
used 2023 Audi Q5 car, priced at $43,446
2023 Audi Q5
used
Audi Exclusive Goodwood Green exterior
Automatic
All-wheel Drive
used 2020 Ram 1500 car, priced at $32,182
2020 Ram 1500
used
Granite Crystal Metallic Clearcoat exterior
Automatic
Four-wheel Drive