Hector Arvizu
Hector Arvizu at Capistrano Mazda

Hector Arvizu

Mazda Shop Foreman/Master Technician

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

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58 Reviews
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58 Reviews

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58 Reviews of Hector Arvizu

July 29, 2021

Dealership Rating
Employee Rating

Leasing was easy with friendly and knowledgeable staff. My first service visit was easy and quick. The waiting area was large and very clean. Great place. More

by Marbala4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Capistrano Mazda responded

Thank you for sharing your overall positive experience with us, it's nice to hear that our staff was friendly and knowledgable as we try to treat all customers like family. Kate

July 15, 2021

Dealership Rating

The staff was fast efficient and very friendly. They were also very thoroughly and informative in explaining I would need new tires soon. I explained it was a Lease and informed them to contact me later with More

by Julee71@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector initially on the phone I believe and I Don’t remember it was a young guy

March 25, 2021

Dealership Rating
Employee Rating

Thanks Capistrano Mazda I have good experience with the employees of the service the consultant very friendly I’m very happy thanks Hugo Diaz and Capistrano Mazda 😃 More

by BETOMENDOZA23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 26, 2021

Capistrano Mazda responded

Thank you, Beto, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Hugo and our team, and we look forward to working with you again. Kate

March 01, 2021

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Employee Rating

Just a very pleasant experience! Efficient and easy - done within an hour! Reasonable price. I would recommend Capistrano Mazda to anyone for vehicle service - and sales. More

by deanrschultz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Morena

Mar 01, 2021

Capistrano Mazda responded

Dean, Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Kate

February 17, 2021

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Employee Rating

My time at Capistrano Mazda was wonderful. The service was great and the staff were friendly and welcoming. Thank you for the helpful inspection video from Hector! More

by fkephart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Morena

Feb 17, 2021

Capistrano Mazda responded

Thank you for sharing your feedback. We appreciate your business and our team looks forward to serving you again soon! Kate

February 05, 2021

Dealership Rating
Employee Rating

Cyrena Moreno really helped us out. We had several items that needed to be taken care of and she was knowledgeable and helpful with all of them. She understood exactly what was needed and helped us out wit More

by STACI_KLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Moreno

Feb 06, 2021

Capistrano Mazda responded

Thank you for the kind words for Cyrena and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

January 31, 2021

Dealership Rating
Employee Rating

From looking to buying to service, everyone I dealt with couldn’t have been any nicer sweeter and the professionalism was an incredible experience. I have never had such a rewarding time buying a new vehicl More

by dcpease
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 01, 2021

Capistrano Mazda responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

January 02, 2021

Dealership Rating
Employee Rating

Excellent service. I have been coming here for years as well as buying my cars here. Cyrena Morena my service advisor and Hector Arvizu my service tech were very friendly and helpful. They even sent me a t More

by Extremely Satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Morena

Jan 03, 2021

Capistrano Mazda responded

Thank you for the kind words for Hector, Cyrena, and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

December 11, 2020

Dealership Rating
Employee Rating

Cyrena was great up front with getting me set up and very professional. Also the gall at the rent a vehicle area was great. Marcos Ortiz is a great asset to the dealership as well More

by HSPonsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Morena , Marcos Ortiz

Dec 14, 2020

Capistrano Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

December 03, 2020

Dealership Rating
Employee Rating

My CX5 had an "engine" symbol showing. Brought my car in to Cyrena Moreno. She was very friendly and listened to me. Left my car to be checked out. Later got a video from Hector showing me and explaining wh More

by THUERBACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Morena

Dec 05, 2020

Capistrano Mazda responded

Thank you, it's great to hear that Cyrena and Hector were able to help you out and provide a pleasant experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Capistrano Mazda! Kate

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