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Heather Nicastro
Heather Nicastro at Salerno Duane Ford

Heather Nicastro | Page 9

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9
98 Reviews
4.9

98 Reviews

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98 Reviews of Heather Nicastro

March 23, 2023

Dealership Rating
Employee Rating

Great service, very polite and always willing to help. Schedule maintenance is easy to set up. More

by Jams Perez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard , Steven Sosunov

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March 23, 2023

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Employee Rating

Salerno is always ready to help and they are very professional and courteous i have been going there for years keep up the good work More

by STEVEWYRWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Baccaro, Samantha Hanlein, Carrie Howard , Steven Sosunov

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February 28, 2023

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Employee Rating

I don't do this but you won't leave me alone untill i right something so theres your 15 words More

by PAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard

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February 17, 2023

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Employee Rating

Wonderful sales experience. Would recommend to anyone looking to purchase a new or used car More

by lyndon06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard , Franklin Reynoso, Jimmy Sosunov, Sal Zebardast, Geo Salvador

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Feb 17, 2023

Salerno Duane Ford responded

Thank you for your business and for sharing your experience! Truly appreciate it. :)

February 10, 2023

Dealership Rating
Employee Rating

I have been trying to get my heat fixed for 1 years and it still isn’t after a number of time being at the dealer and a lot of money. More

by dj20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Samantha Hanlein, Carrie Howard

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Feb 13, 2023

Salerno Duane Ford responded

Sincerest apologies that you left our service center feeling that way. We value our customers and their trust in us is very important to me. Please feel free to reach out to me to discuss further if needed. I would be happy to discuss the situation and any services to your vehicle. Thank you so much for your business and your time. Rich Hoffman, Service Director, Service Director, Ext: 3112

January 31, 2023

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Employee Rating

E b we Ryan you bb s y j v h n r h u g More

by GETBY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 28, 2023

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Employee Rating

We had a wonderful experience with Salerno Duane Ford Service Dept. Carrie was super knowledgeable and an absolute pleasure to deal with. We had a horrific experience with Liccardi Ford/Lincoln Service More

by TandD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 27, 2023

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Employee Rating

Heather was extremely helpful and accommodating. Truck was repaired in a reasonable amount of time. More

by Michael.pate.cefm
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 26, 2023

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Great sales people and the finance dept. was very courteous and helpful. Salerno Duane will always be my first stop. More

by bud.dyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gerardo Giordano, Frank Baccaro, Chris Laurent , Phil Diamant, Franklin Reynoso, Steven Sosunov, Cory Taylor, Sal Zebardast, Alex in finance

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Jan 27, 2023

Salerno Duane Ford responded

We love to hear that! Awesome feedback, and we look forward to having the opportunity to help you again in the future!

January 25, 2023

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Employee Rating

Satisfied service on truck g g g g g g g g g g g g More

by GETBY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2023

Salerno Duane Ford responded

Awesome! Safe travels in your truck! Thanks for the review! :)

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