Heather Nicastro
Heather Nicastro at Salerno Duane Ford

Heather Nicastro | Page 10

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9
98 Reviews
4.9

98 Reviews

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98 Reviews of Heather Nicastro

January 19, 2023

Dealership Rating
Employee Rating

Prior experiences with the service area have been fine but have been trying to contact them for five days with no response. My car supposedly was repaired on January 11 but the repair was ineffective . I More

by DIMERTOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John La Manna

Jan 20, 2023

Salerno Duane Ford responded

Very sorry to hear about any miscommunication and car troubles. Would be happy to help and discuss further service for your vehicle. Please reach out to me directly. Thank you so much for your business and your time. Rich Hoffman, Service Director, Service Director, Ext 3112,  rhoffman@sdsummit.com

December 11, 2022

Dealership Rating
Employee Rating

Wonderful staff and service experience. Would definitely come back for all my cars service needs! More

by LSBABBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John La Manna

Dec 13, 2022

Salerno Duane Ford responded

Thank you so much for sharing your experience with us! Appreciate your 5 star review! We look forward to working with you again in the future.

December 01, 2022

Dealership Rating
Employee Rating

Outstanding & really good customer service that met my needs for a vehicle. Look forward to working with them when I purchase my next vehicle with Salerno Duane Ford!! More

by benjamink73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frank Baccaro , John La Manna, Franklin Reynoso, Cory Taylor, Sal Zebardast, Abigail gave me a timely call to pick up my plates & registration.

November 24, 2022

Dealership Rating
Employee Rating

Wonderful staff and service experience. Would definitely come back for all my cars service needs! More

by lyndon06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John La Manna

Nov 28, 2022

Salerno Duane Ford responded

Appreciate the 5 star review! Thank you so much for your business!

November 24, 2022

Dealership Rating
Employee Rating

Brought my car in for a recall. Very pleasant experience, .everyone was friendly and helpful More

by BRENCOLTON
Service Time
Service Communication
Recommend Dealer
Yes

November 23, 2022

Dealership Rating
Employee Rating

Samantha and Heather are top notch in the service department. Car taken on time and returned as promised with service complete. This is the second car I've brought in for service in the past two mont More

by scottsdale0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John La Manna, Heather

Nov 28, 2022

Salerno Duane Ford responded

We are so happy to hear about your service experience! Customer service is very important to us. We look forward to working with you again in the future!

November 17, 2022

Dealership Rating
Employee Rating

Still waiting for a callback for my cask cab door which I was told was out of warranty for repair More

by tsheehan716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 22, 2022

Salerno Duane Ford responded

Sorry for any frustration. If you still need help, please contact me directly so we can discuss further. I appreciate your feedback and your business. John LaManna 908-277-6780 ext:3343, Service Manager

Nov 22, 2022

tsheehan716 responded

I need to know about my gas cap door and how much its going to be to have it fixed.

November 14, 2022

Dealership Rating
Employee Rating

easy to get an appt took longer for the trk to be ready vs what they told me More

by j2b9898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John La Manna

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