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Heather Beran
85 Reviews
85 Reviews
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85 Reviews of Heather Beran
Verified Customer
October 27, 2025
I am exceptionally satisfied with my customer service experience each time I visit the Bryan College Station Toyota dealership. My experience begins immediately when I drive into the service lane. I am experience each time I visit the Bryan College Station Toyota dealership. My experience begins immediately when I drive into the service lane. I am always greeted with a smile at check-in and while I am waiting for my service advisor, Heather B., my windshield is being cleaned. Since I have owned a vehicle, I have never experienced the red carpet rolled out for me like I have at this dealership. My service advisor, Heather B. Is also exceptional. She is very knowledgeable about her job, personable and professional. I appreciate her sincerity and honesty. I also appreciate her follow-up calls. More
by gmitchell63
October 26, 2025
I had a really good experience working with B/CS Toyota and Heather in the service dept. Everything was done on time and a little under budget so I could not have been happier. Thanks and have a great week and Heather in the service dept. Everything was done on time and a little under budget so I could not have been happier. Thanks and have a great week, selling automobiles this week More
by r.davis1
October 22, 2025
Heather is great. She explains everything thoroughly and she keeps in touch with us making suggestions but not pressuring us to accomplish things that are not quite ne She explains everything thoroughly and she keeps in touch with us making suggestions but not pressuring us to accomplish things that are not quite necessary on the other hand she has made sure she makes it clear that certain things should be done. The only reason I gave four stars for The shop is it took two hours with an appointment and my appointment was not on the schedule even though I had confirmation of an appointment. More
by dperez
October 15, 2025
Service was not good. Toyota has really gone down hill as far as customer service. Heather barely said 2 sentences to me. Literally. I called twice to check if repairs wer Toyota has really gone down hill as far as customer service. Heather barely said 2 sentences to me. Literally. I called twice to check if repairs were done never got a call. I’ve gotten over 6 vehicles here. Last time being early this year co signing for my daughter. Again customer service not like it once was. Maybe becaiuse my car isn’t new like some people. That’show I’m made to feel. I left a review a few months ago as to how I wasn’t happy. Never got a response so not gonna hold my breathe on this one. More
by LIZG979
September 08, 2025
Got my car all fixed thank you. Had it tinted and they fixed my undershield Had it tinted and they fixed my undershield More
by RUSSKARLI86
Other Employees Tagged: Randy Dowling, Justin Birdwell, Ron Broesche, Tanner Gregory, Bobby Hall, Carey Hausenfluck, Tony Rogers, Manny Lopez, Russell Karli
August 09, 2025
it was a good job done quickly and the facility was a good place ok good place ok More
by DTIMIAN
Other Employees Tagged: Justin Birdwell, Ron Broesche
July 11, 2025
Very organized and professional. Kept me informed about my cars progress. Offered to drive me home and pick me up once my car was done! Super impressed. Kept me informed about my cars progress. Offered to drive me home and pick me up once my car was done! Super impressed. More
by UCAN1
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