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Heather Beran
Heather Beran at Bryan College Station Toyota

Heather Beran | Page 10

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.8
135 Reviews
4.8

135 Reviews

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135 Reviews of Heather Beran

February 04, 2025

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Employee Rating

There was confusion. I was quoted $103. Once there, they kept telling different items I needed and amount climbed to $600. I agreed to add brake flush and was charged fo More

by goodmona900
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2025

Bryan College Station Toyota responded

We sincerely apologize for the confusion regarding the quote and charges. We understand how important transparency is, and we will be reviewing this situation to ensure better clarity moving forward. If you would like to discuss this further or have any concerns about your charges, please feel free to contact us directly. Customer Relations Manager customerservice@purdygroupusa.com

February 03, 2025

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Servicing of an out of state car that needed tags renewed went smoothly. Even though Texas no longer does state inspections, NC accepted the service that was done and issued state renewal tag. My college kid More

by JVPARKER
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Service Time
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Recommend Dealer
Yes
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Feb 06, 2025

Bryan College Station Toyota responded

Thank you for your kind words! We're so glad to hear that the process went smoothly and that we could assist with your college student's car registration. It's always our goal to make things as easy as possible for our customers. If you ever need anything else, don't hesitate to reach out! Customer Relations Manager customerservice@purdygroupusa.com

February 01, 2025

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Great customer care and great car service. Mr. Justin services both of our vehicles and never have a problem. More

by patterson14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Birdwell, Ron Broesche, Tanner Gregory, Russell Karli

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Feb 03, 2025

Bryan College Station Toyota responded

Thank you for the wonderful feedback! We're thrilled to hear that Justin has been taking great care of both your vehicles. We truly appreciate your trust and look forward to continuing to serve you! Customer Relations Manager customerservice@purdygroupusa.com

January 27, 2025

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Having worked with other Toyota dealerships, I truly appreciate the professionalism shown by Heather. Great communicator THANKS ! More

by DAVIDSHAW10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

Bryan College Station Toyota responded

We greatly appreciate your positive feedback and are glad to hear about your experience with Heather. Thank you for sharing your experience! Customer Relations Manager customerservice@purdygroupusa.com

January 25, 2025

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I had to switch service reps because the previous guy wasn’t helpful to me More

by MODESTA778
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Manny Lopez

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Jan 27, 2025

Bryan College Station Toyota responded

Thank you for your feedback, and we’re sorry to hear that your initial experience wasn’t helpful. We appreciate you giving us the opportunity to improve, and we’re glad to hear that you’ve found better assistance with a new service rep. If there’s anything more we can do to make your experience better, please don’t hesitate to reach out. Customer Relations Manager customerservice@purdygroupusa.com

January 22, 2025

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I have had nothing but good experiences with the dealership and my rep. I am totally satisfied. More

by jamiemcdougald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2025

Bryan College Station Toyota responded

Thank you for your positive feedback! We’re so glad to hear that you’ve had great experiences with both the dealership and your representative. Your satisfaction is our priority, and we appreciate your continued trust in us! Customer Relations Manager customerservice@purdygroupusa.com

January 21, 2025

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Good service and the staff was very friendly. Very professional and quick service. Will recommend this place to others. More

by nikhilrajeev77
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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Jan 23, 2025

Bryan College Station Toyota responded

Thank you for your great review! We're thrilled to hear you had a positive experience with our friendly and professional staff. We truly appreciate your recommendation and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com

January 18, 2025

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Great experience, maybe could have kept me a little more informed on the progress of my repair. More

by sjl2615
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Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2025

Bryan College Station Toyota responded

We are delighted to hear about your great experience! Thank you for your honesty about the communication during your repair. We appreciate your feedback, and we hope to serve you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

January 16, 2025

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Employee Rating

Thanks for great service on replacing my battery. Heather was very helpful. I appreciate her. More

by SUSANRS53
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2025

Bryan College Station Toyota responded

Thank you for your positive feedback! We are lucky to have a customer like you! Customer Relations Manager customerservice@purdygroupusa.com

January 12, 2025

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Very good service and did not have to wait long for my vehicle. Will continue to use their service. More

by MLGARZA45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Bryan College Station Toyota responded

We are thrilled to hear about your positive experience with our service! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

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