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Heather Beran
Heather Beran at Bryan College Station Toyota

Heather Beran

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.8
70 Reviews
4.8

70 Reviews

Write a Review

70 Reviews of Heather Beran

May 31, 2025

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Employee Rating

Excellent service, quick in and out. Dislike being required to write 15 word minimum. Please correct More

by DAVEMAYES97
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad you had a quick and excellent service experience. We appreciate your input regarding the review length requirement and will pass it along. Customer Relations Manager customerservice@purdygroupusa.com

May 29, 2025

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Employee Rating

Heather and Bryan College Station Toyota. are great wish I would of bought the last two cars from there. More

by mfd1428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I worked with Trever as a salesman

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May 30, 2025

Bryan College Station Toyota responded

Thank you for the kind words! We are glad Heather and the team made a great impression. We are here whenever you are ready for your next one! Customer Relations Manager customerservice@purdygroupusa.com

May 23, 2025

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Employee Rating

Everyone is so helpful and kind. They rotated the tires in a timely manner. Great job More

by motbits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Dowling, Justin Birdwell, Ron Broesche, Tanner Gregory, Bobby Hall, Carey Hausenfluck, Dustin Holifield, Russell Karli

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May 23, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience. We are glad to hear the team was welcoming and that your salesperson provided professional, knowledgeable assistance. We appreciate the opportunity to work with you and hope to see you again. Customer Relations Manager customerservice@purdygroupusa.com

May 17, 2025

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Employee Rating

Always easy to get an appointment and service is always prompt and professional. Always informed quickly of any issues. Heather is friendly and professional and I trust her. More

by lmomthing1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 19, 2025

Bryan College Station Toyota responded

Thank you for your feedback. We are glad to hear that Heather provides friendly and professional service and that your appointments are always prompt and well-communicated. See you next time! Customer Relations Manager customerservice@purdygroupusa.com

May 17, 2025

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AWESOME service by Heather Beran. Courteous, professional and efficient. This DealerRater app is NOT very user friendly. Check into ensuring the user experience on this DealerRater More

by p@i hiroshige
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 19, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience. We are happy to hear Heather provided courteous, professional, and efficient service.We hope to see you again! Customer Relations Manager customerservice@purdygroupusa.com

May 15, 2025

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The service department does a good job from scheduling to wrap up of explanations of the work completed. More

by ETOMDUCK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 16, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad to hear the service process—from scheduling to the final walkthrough—met your expectations. We will be here whenever you need us next. Customer Relations Manager customerservice@purdygroupusa.com

May 15, 2025

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Upon arrival the staff were standing around chatting and it took a while to get the service advisor. In addition, they cleaned everyone arrival windshield except for mine while I was waiting. More

by AMBEMBOST88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Lopez

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May 16, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience. We are sorry to hear that your visit did not meet expectations and that your vehicle was overlooked during the windshield cleaning. Your feedback helps us improve, and we will be sure to address this with the team to ensure better attention moving forward. Customer Relations Manager customerservice@purdygroupusa.com

May 04, 2025

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Making a reservation was easy and efficient. Wait time was reasonable. Heather was courteous and friendly. More

by 79 Ag
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 05, 2025

Bryan College Station Toyota responded

Thank you for the feedback! We are glad the process was smooth and that Heather helped make your visit a pleasant one. We will be happy to welcome you back next time! Customer Relations Manager customerservice@purdygroupusa.com

May 03, 2025

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Employee Rating

I haven't had any issues with scheduling appointments or having to wait longer than the time I was given for my service. So far so good. More

by kevinyamada08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 05, 2025

Bryan College Station Toyota responded

We are glad to hear everything has gone smoothly with your visits so far! Thank you for sharing, and we will keep working to maintain that level of service. Customer Relations Manager customerservice@purdygroupusa.com

April 30, 2025

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Employee Rating

Dealer prohibits customers to legally carry CHL under Texas laws, but fails to provide armed security/police. Dealer also double books appointment times, oil change shouldn't take an hour. More

by Toy Yo TA Dude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jon Chambers, Megan Latham

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May 01, 2025

Bryan College Station Toyota responded

Thank you for your feedback. We are sorry to hear about your concerns and understand how they could impact your experience. Your input regarding scheduling and facility policies is important and will be shared with management for review. We appreciate you bringing this to our attention. Customer Relations Manager customerservice@purdygroupusa.com

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