Heather Beran
Heather Beran at Bryan College Station Toyota
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Heather Beran

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.8
51 Reviews
4.8

51 Reviews

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51 Reviews of Heather Beran

March 05, 2025

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Employee Rating

The 12v battery on my Avalon Hybrid failed. Unfortunately, the dealership did not have a replacement in stock (not a common battery). They were able to find an alternative and install it, but i More

by MARCARS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 06, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We understand how frustrating it can be to deal with a battery issue, and we appreciate your patience while we find a solution. We’re glad Heather and our parts team were able to assist you and get you back on the road. If you ever need anything in the future, we’re here to help! Customer Relations Manager customerservice@purdygroupusa.com

March 05, 2025

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Easy drop off/ pick up process with no delays. Friendly staff and accommodating my schedule. More

by REX.JANNE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 06, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We’re glad to hear the drop-off and pick-up process was smooth and that our team could accommodate your schedule. We appreciate your support and look forward to serving you again. Customer Relations Manager customerservice@purdygroupusa.com

February 12, 2025

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10/10 would recommend. Everyone did a great job coordinating not only with me and to the tow company - but also with overall service. More

by mayebutler
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 13, 2025

Bryan College Station Toyota responded

Thank you for the fantastic review! We’re so happy to hear that everything went smoothly and that our team was able to coordinate effectively with both you and the tow company. We appreciate your recommendation and look forward to providing excellent service again in the future! Customer Relations Manager customerservice@purdygroupusa.com

February 09, 2025

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Heather always takes good care of us. She is friendly and helpful. Toyota for the win More

by brenda68742
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Recommend Dealer
Yes
Feb 10, 2025

Bryan College Station Toyota responded

We're glad to hear that Heather always takes good care of you! Thank you for sharing your positive experience with us! Customer Relations Manager customerservice@purdygroupusa.com

February 06, 2025

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I can honestly say there is absolutely no other dealership treating their customers this great Bryan college station Toyota is excellent and the customer service exceeds any charts More

by kimmdft80
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 06, 2025

Bryan College Station Toyota responded

Thank you for the wonderful feedback! We're thrilled to hear that you had such a great experience with us. Customer service is our top priority, and it's great to know we exceeded your expectations. We appreciate your support and look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

February 04, 2025

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There was confusion. I was quoted $103. Once there, they kept telling different items I needed and amount climbed to $600. I agreed to add brake flush and was charged fo More

by goodmona900
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

Bryan College Station Toyota responded

We sincerely apologize for the confusion regarding the quote and charges. We understand how important transparency is, and we will be reviewing this situation to ensure better clarity moving forward. If you would like to discuss this further or have any concerns about your charges, please feel free to contact us directly. Customer Relations Manager customerservice@purdygroupusa.com

February 03, 2025

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Servicing of an out of state car that needed tags renewed went smoothly. Even though Texas no longer does state inspections, NC accepted the service that was done and issued state renewal tag. My college kid More

by JVPARKER
Service Price Transparency
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Recommend Dealer
Yes
Feb 06, 2025

Bryan College Station Toyota responded

Thank you for your kind words! We're so glad to hear that the process went smoothly and that we could assist with your college student's car registration. It's always our goal to make things as easy as possible for our customers. If you ever need anything else, don't hesitate to reach out! Customer Relations Manager customerservice@purdygroupusa.com

February 01, 2025

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Great customer care and great car service. Mr. Justin services both of our vehicles and never have a problem. More

by patterson14
Service Price Transparency
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Recommend Dealer
Yes
Feb 03, 2025

Bryan College Station Toyota responded

Thank you for the wonderful feedback! We're thrilled to hear that Justin has been taking great care of both your vehicles. We truly appreciate your trust and look forward to continuing to serve you! Customer Relations Manager customerservice@purdygroupusa.com

January 27, 2025

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Employee Rating

Having worked with other Toyota dealerships, I truly appreciate the professionalism shown by Heather. Great communicator THANKS ! More

by DAVIDSHAW10
Service Price Transparency
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Recommend Dealer
Yes
Jan 27, 2025

Bryan College Station Toyota responded

We greatly appreciate your positive feedback and are glad to hear about your experience with Heather. Thank you for sharing your experience! Customer Relations Manager customerservice@purdygroupusa.com

January 25, 2025

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Employee Rating

I had to switch service reps because the previous guy wasn’t helpful to me More

by MODESTA778
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Manny Lopez

Jan 27, 2025

Bryan College Station Toyota responded

Thank you for your feedback, and we’re sorry to hear that your initial experience wasn’t helpful. We appreciate you giving us the opportunity to improve, and we’re glad to hear that you’ve found better assistance with a new service rep. If there’s anything more we can do to make your experience better, please don’t hesitate to reach out. Customer Relations Manager customerservice@purdygroupusa.com

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