Harveen Toor

Convenient dealership to my home and the service rep Harveen is very pleasant to do business with. I would surely recommend his service. Harveen is very pleasant to do business with. I would surely recommend his service. More

by smithf2003 Verified Customer Verified Customer

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I’ve been coming here since I moved to Dallas in 2020. I’ve always scheduled an appointment and had no issues. Everyone’s been friendly and I’ve had no complaints until my recent visit this past Saturday. I’ve always scheduled an appointment and had no issues. Everyone’s been friendly and I’ve had no complaints until my recent visit this past Saturday. I came in for my scheduled 10am appointment and was told it would be a few hours. I asked “even with an appointment?” He responded yes. I was coming in for a tire rotation and a screw in one of my tires. I am a VERY patient person. I sat in the lobby and waited for a phone call or my name to be called, which they’ve done every time I’ve been there for the last 5 years. I got a text message with a video of my car saying what was work was done at 11:27am. I sat and watched people who came in well after me, get into their vehicles and leave. Again, I’m a very patient person and know everyone is hard at work and they would let me know once my car is ready. No point in asking. It wasn’t until 2:40Pm, 4 and a half hours after my scheduled appointment that I finally grew impatient. I finally asked “can I get an eta on my car?” To which he responded “I’ve tried calling you multiple times.” I showed him my call log and told him I received not a single call. He then realized he was calling the wrong number. There’s only one number associated to the account. He had the wrong area code. While I understand accidents happen, why didn’t he simply go into the waiting lobby 10 feet from his desk and call out my name? Other employees did it that day so why not him? My car had been ready for pick up since noon. I didn’t get it until past 3:40pm. I sat in that lobby for almost 4 hours longer than ai needed to. Should I have asked sooner? Yes, but he should have done more than calling the incorrect number. More

by gonzalezd0113 Verified Customer Verified Customer

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I am not too happy due to I came in late evening for my appointment before closing, and my car was not inspected as it should have! appointment before closing, and my car was not inspected as it should have! More

by sibarr03 Verified Customer Verified Customer

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Clean dealership with good accommodations for waiting guests. Was direct and to the point when it came to the out the door price. No haggle or stressing over numbers. guests. Was direct and to the point when it came to the out the door price. No haggle or stressing over numbers. More

by Dave_C_D Verified Customer Verified Customer

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Great service always a great atmosphere when I come in Harveen always takes great care of me and my wife when we come in . Harveen always takes great care of me and my wife when we come in . More

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I purchased my 2020 tundra has a lease vehicle back in May of 2020. Subsequently bought the lease out. All the Service work I have had done on this unit has been taken care of at your dealership. Harveen May of 2020. Subsequently bought the lease out. All the Service work I have had done on this unit has been taken care of at your dealership. Harveen is the second service manager I’ve had, and by far the best I’ve ever had in my life of owning vehicles. I can actually say I consider Harveen a friend. Keep up the good work you have my business. More

by John Grupp Verified Customer Verified Customer

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I purchased my 2019 RAV4 at this facility, and I have been consistently pleased with every encounter, service and recommendation since. Cordial, informative and professional staff have have been helpful been consistently pleased with every encounter, service and recommendation since. Cordial, informative and professional staff have have been helpful along my ownership with the confidence of having good backup when ever needed. More

by dan_corley Verified Customer Verified Customer

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Harveen always does a great job and takes great care of me and my family. me and my family. More

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"Excellent service at Norm Reeves Toyota Dallas! Harveen was knowledgeable and friendly, making the whole experience smooth and hassle-free. Highly recommend! Harveen was knowledgeable and friendly, making the whole experience smooth and hassle-free. Highly recommend! More

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I choose Norm Reeves for my Toyota maintenance because I have found Shelly and Antonio to be honest, fair and considerate of my budget. have found Shelly and Antonio to be honest, fair and considerate of my budget. More

by janlwaffer Verified Customer Verified Customer

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