Haley Jean

The worst customer experience I’ve ever had in my entire life. Do not use this dealership! life. Do not use this dealership! More

by keithh9521 Verified Customer Verified Customer

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It was fine. I’ve had much worse experiences and it’s a nice group of guys there but it is still a car dealership. You do still have to stay on your toes at the o I’ve had much worse experiences and it’s a nice group of guys there but it is still a car dealership. You do still have to stay on your toes at the offer tables. My experience got a little warm for a bit there. That’s said though, when we were just looking around in the beginning of our visit, and once everything was signed, it’s a great facility and these folks are a good time. I would recommend. More

by mattboneyarts Verified Customer Verified Customer

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Excellent customer service. Always pleased after a visit. The granite Subaru team always exceeds my expectations. Always pleased after a visit. The granite Subaru team always exceeds my expectations. More

by vaillancourt.jamie Verified Customer Verified Customer

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These guys were outstanding. They fixed my issue and even informed me that the warranty on that particular part had been extended on my 2017 Forester. So, there wasn't any charge They fixed my issue and even informed me that the warranty on that particular part had been extended on my 2017 Forester. So, there wasn't any charge. If I HAD to come up with something to complain about, it would be that the free carwash took a few minutes longer than they though it would. But, hey, it was FREE, so I really can't even complain about that! More

by BART.WETHERBEE Verified Customer Verified Customer

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This dealership valets my car to and from work for no charge. I enjoyed this service previously when I bought a used Lexus in Springfield, MA. I never have to waste another precious weekend hour getting charge. I enjoyed this service previously when I bought a used Lexus in Springfield, MA. I never have to waste another precious weekend hour getting my car serviced. The communication lines are open and I receive text updates. The tests include a link which categorizes my repairs with color coded criticality. I know my 138k car needs maintenance especially with salt spray and harsh New England weather swings. The service link included photos showing bushing wear and other specific situations. I then approve or can select to wait later to address non critical issues. Subaru retrofitted a design issue of a shield which hopefully will slow the bearing wear issue. I can phone the service department anytime for a quick update. This dealership is technically adept and a reassuring pleasure to work with when it comes to servicing my car. I repeat my hope: to reach 300k safe miles with this dealership servicing and maintaining my vehicle. When Subaru introduces a reliable hybrid SUV which fits my bike in the back hatch, I will consider buying here and not my usual Toyota. I inherited my Forester. And this dealership applied my oil change/tire rotation coupon without being prompted. This is the way I like to conduct my business. Did I forget to mention they wash my car and my weathertec car mats for free? More

by AMYSELIGK Verified Customer Verified Customer

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happy to hit 5 stars on a review but i hate having to write something as well. so please don't make this a requirement in the future or i won't provide feedback. thank you write something as well. so please don't make this a requirement in the future or i won't provide feedback. thank you More

by mlek Verified Customer Verified Customer

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Granite Subaru has provided me the best possible customer service I have ever had from an automotive service company. They exceeded my expectations and really made my day! With every point of contact, the co service I have ever had from an automotive service company. They exceeded my expectations and really made my day! With every point of contact, the communication was excellent! I will continue to have my vehicle serviced there as well as refer as many people I know to them. Thank you very much! More

by KEYBOARD900 Verified Customer Verified Customer

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Good customer service friendly people and they tell you everything but it is in the car and stuff need to be done everything but it is in the car and stuff need to be done More

by FRANKYSANTOS617 Verified Customer Verified Customer

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The scheduled work was done and the 120 k service revealed photos which showed my engine and cabin air filters needed replacing. I appreciate the service honesty and constant communication updates fr revealed photos which showed my engine and cabin air filters needed replacing. I appreciate the service honesty and constant communication updates from the service advisors. The valet service allows me to not sacrifice the precious little weekend time I have. The text updates allow me to see the criticality of the work so I can opt in or wait to have specific maintenance performed. The service advisor explain the necessity of certain preventative maintenance repair items so I cna make an informed decision. This is the best dealership I have been to in 3 states. I pass 2 other Subaru dealerships including one in my town to have my car serviced by honest people. They often wash my car for free and the weathertec floor mats too.. More

by AMYSELIGK Verified Customer Verified Customer

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Outstanding customer service, very receptive, on time, professional, and fair; could not ask for more, thank you- their loss is your gain professional, and fair; could not ask for more, thank you- their loss is your gain More

by ODONNELLBOX Verified Customer Verified Customer

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