Hailee Politz

Toyota of Scranton responded

RODYOUNG158, Thank you for taking the time to share your experience and for choosing Toyota of Scranton again for your second Tacoma. We truly appreciate your loyalty. We understand how concerning it can be when issues arise, and I’m glad to hear our team has been able to provide guidance along the way. Please know we’re here to help and will continue working with you to ensure everything is addressed as smoothly as possible. Thank you again for your trust in our team. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JLCAREY68, Thank you for taking the time to share your kind feedback! We’re so glad to hear that Hailee made such a positive impression. Her welcoming attitude and dedication to taking care of our guests truly mean a lot to our team. We appreciate you recognizing her efforts and thank you for choosing Toyota of Scranton for your service needs. Thank you, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

wampac56, Thank you for sharing your experience with us! We’re so glad to hear that Hailee’s professionalism, kindness, and great personality made your visit an easy and positive one. She truly cares about our guests, and it means a lot to know her efforts stood out. We appreciate you taking the time to recognize her and for choosing Toyota of Scranton! Take care, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

dloftus954, Thank you so much for sharing this! We’re grateful for your trust and for recognizing Hailee’s commitment to taking care of you. She truly works hard to make sure her explanations are clear, her recommendations make sense, and that every service conversation respects your budget. That balance of transparency and consideration is exactly what we strive for. We’ll be sure to share your kind words with her — they will mean a lot. Thank you again for choosing Toyota of Scranton! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

unhappy2026, Thank you so much for this incredible review! We truly appreciate your loyalty and trust over the years. Hailee is an outstanding Service Advisor, and we’re so glad to hear she continues to go above and beyond to ensure everything is done right and clearly explained. Knowing you have peace of mind when servicing your vehicles means everything to us. Thank you again for choosing Toyota of Scranton—we’re grateful to have you as part of our Toyota family! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

LUNA4236, Thank you so much for the great review! We truly appreciate your continued trust in Toyota of Scranton. We’re happy to hear you consistently have a good experience and that our team communicates well and respects your time. Thank you again for choosing us—we look forward to seeing you at your next visit! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

LUNA4236, Thank you for your kind words! We’re happy to hear that Hailee took the time to keep you informed and made sure you were well taken care of. We truly appreciate you choosing Toyota of Scranton and look forward to assisting you again in the future. Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

DZINTEL52, Thank you for sharing such kind words! We’re delighted to hear that Hailey provided caring, efficient service and took the time to explain everything clearly. She truly enjoys helping our guests, and your feedback will mean a lot to her. We appreciate you choosing Toyota of Scranton and look forward to seeing you again! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

MCR3040, Thank you for taking the time to share your experience! Even on our busiest days, it means a lot to know your visit still went smoothly. We’re glad you were able to enjoy the complimentary coffee and snacks in the café while you waited — it’s one of our favorite perks, too. We truly appreciate you choosing Toyota of Scranton and look forward to seeing you again soon! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

KS, Thank you so much for sharing this! We’re glad we were able to find the exact vehicle you were looking for when others couldn’t. It means a lot that you made the trip to work with us, and we’re thrilled to hear that your first service visit was just as positive. We truly appreciate you choosing Toyota of Scranton and look forward to being here for you every step of the way. Warm regards, ~The Toyota of Scranton Team