Gustavo Palacio
Gustavo Palacio at Lexus of Pembroke Pines

Gustavo Palacio

Service Advisor

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.6
774 Reviews
4.6

774 Reviews

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774 Reviews of Gustavo Palacio

May 26, 2025

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Employee Rating

Great Service, wonderful job. The time of the service was short, and the waiting room was very comfortable More

by ASILVA00
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Recommend Dealer
Yes
May 27, 2025

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us at Lexus of Pembroke Pines! We're delighted to hear that our service was efficient and the waiting room met your expectations. We look forward to serving you again in the future!

May 25, 2025

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Excellent services for customers and for customers continues to come for services as needed and to welcome tjem More

by LAROCHEL4
Service Price Transparency
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Recommend Dealer
Yes
May 27, 2025

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience with us at Lexus of Pembroke Pines! We're glad to hear our team provided excellent service and look forward to welcoming you back whenever needed.

May 19, 2025

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This is my second vehicle purchased from Lexus of Pembroke Pines. The staff there are always professional when it comes to taking care of their customers. I’m always made to feel comfortable when I More

by RIC2MAR
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Recommend Dealer
Yes

Other Employees Tagged: Bob Hunter

May 20, 2025

Lexus of Pembroke Pines responded

Thank you for your continued trust in Lexus of Pembroke Pines! We're delighted to hear that our team consistently provides a professional and comfortable experience. Your loyalty means the world to us, and we look forward to serving you again in the future!

May 15, 2025

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we can give five stars service is excellent all the departments act in professional way to help the customers More

by MSMARROQUIN
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Recommend Dealer
Yes

May 15, 2025

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The service was great both the gentleman who picked up the car at my house and the one who returned it were extremely polite and professional. The lady who scheduled my appointment was also a pleasure to More

by cemena1973
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Rivera

May 16, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that our team at Lexus of Pembroke Pines provided you with such a positive experience. It's wonderful to know everyone was polite and professional throughout the process. Thank you for choosing us!

May 03, 2025

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Employee Rating

Great services and the people on the service department is always attentive to resolve questions. My car is perfect and they fixed a sensor on my back door. More

by BCORTES06NEW
Service Price Transparency
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Recommend Dealer
Yes
May 05, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that our service department at Lexus of Pembroke Pines was attentive and resolved your questions! It's great to know your car is in perfect condition now. Thank you for choosing us!

April 28, 2025

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This was the third Lexis we bought from this dealer. They seem to have so much competition between sales associates, that they forget about you once you have bought the car, I wouldn’t buy from them aga More

by LOWRIDERJSL
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Recommend Dealer
No
Jun 05, 2025

Lexus of Pembroke Pines responded

It's disappointing to hear about your experience after purchasing multiple vehicles from us. We strive for consistent and attentive service, so it's concerning that we fell short this time. If you're open to discussing further, please reach out at your convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

April 23, 2025

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Great service! !! The team was very professional and effective, I am very happy with all the help I got. Thank you. More

by SUAREZ_IVETTE
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Recommend Dealer
Yes
Apr 24, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that you had a positive experience with our team at Lexus of Pembroke Pines! Thank you for your kind words, and we're glad we could assist effectively. Enjoy your new ride!

April 23, 2025

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Employee Rating

From the first service when my car got out of warranty the transmission been acting bad More

by TSACHOU
Workmanship
Recommend Dealer
No

April 17, 2025

Dealership Rating
Employee Rating

Fast and professional, never a problem, Lexus of Pembroke Pines has been my best Automotive experience. More

by AVILA.RALPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that your experience with Lexus of Pembroke Pines was fast and professional! Thank you for choosing us as your go-to automotive destination. We look forward to serving you again in the future!

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