Gus Gertos
Gus Gertos at BMW of Orland Park
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Gus Gertos

Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.9
73 Reviews
4.9

73 Reviews

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73 Reviews of Gus Gertos

November 22, 2024

Dealership Rating
Employee Rating

Excellent experience overall. Gus Gertos was professional, knowledgeable, and very customer service orientated. I'm very excited about my new vehicle. thank you. More

by RKARNAVAS
Recommend Dealer
Yes
Nov 22, 2024

BMW of Orland Park responded

Thank you for sharing your experience with us! We're delighted to hear that Gus provided excellent service at BMW of Orland Park. Enjoy your new vehicle, and we appreciate the support!

November 12, 2024

Dealership Rating
Employee Rating

Excellent salesman Gus Gertos and has thoughtful management support. My only wish is that the service department was as efficient. It always takes longer than it should. More

by rpgenett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph DiGiovanni

Nov 13, 2024

BMW of Orland Park responded

Thank you for the feedback! We're glad to hear that Gus and our management team provided excellent service at BMW of Orland Park. We appreciate your input regarding the service department and will work on improving efficiency.

November 06, 2024

Dealership Rating
Employee Rating

attentive, cooperative, available, resolved the problem immediately. Dealt with all levels of this dealership, wonderful experience. More

by R.BOSACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2024

BMW of Orland Park responded

Thank you for sharing your positive feedback! It's wonderful to hear that you had a premier experience with our team at BMW of Orland Park.

November 04, 2024

Dealership Rating
Employee Rating

The staff at BMW Orland Park was very helpful and understanding. I appreciate all their patience while I was researching to purchase my first luxury car. Thanks so much to everyone for making this su More

by Claudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Denbroeder

Nov 05, 2024

BMW of Orland Park responded

Claudia, we're delighted to hear that our team at BMW of Orland Park made your first luxury car purchase a smooth experience. Thank you for choosing us and sharing your positive feedback!

October 11, 2024

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Employee Rating

Gus Gertos my salesman is very good. I have leased several vehicle with him. When I picked up the car I ordered I had to wait 3 hours to sign the financial agreement for the new lease. More

by CAJ349
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 16, 2024

BMW of Orland Park responded

Thank you for your feedback! We're glad to hear that Gus Gertos has been a great salesman for you during your leasing experiences. However, we apologize for the long wait time during your last visit to sign the financial agreement. We understand how frustrating that can be and will work to improve our processes. We appreciate your patience and hope to provide you with a smoother experience next time! Best Wishes, BMW Of Orland Park

September 26, 2024

Dealership Rating
Employee Rating

It was a good experience. Pictures can only show so much. I was glad to have test-driven more than 1 car. Gus is wonderful. More

by CLPREND
Recommend Dealer
Yes

Other Employees Tagged: Matt McCormack , Vince Moreno

Sep 26, 2024

BMW of Orland Park responded

We're delighted to hear you had a good experience with Gus and enjoyed test-driving multiple cars at BMW of Orland Park. Thanks for the positive feedback - please let us know if we can further assist you!

September 19, 2024

Dealership Rating
Employee Rating

Was told that it was going to take 2 hours to get done it took 3 hours to get done and that was much too long More

by THEBEEMSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski, Tony Scanlon

Sep 20, 2024

BMW of Orland Park responded

Thank you for your feedback. We apologize for the longer-than-expected wait time at BMW of Orland Park and appreciate your patience. We'll work on improving our efficiency to better serve you in the future!

August 29, 2024

Dealership Rating
Employee Rating

He is absolutely wonderful! !! A real Asset to the dealership! Main reason we service there. More

by TSKL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski

Aug 29, 2024

BMW of Orland Park responded

Thank you for reviewing BMW of Orland Park! Have a stellar day!

August 22, 2024

Dealership Rating
Employee Rating

Tony did a nice job of explaining what needed to be taken care of, and the car is performing better as a result. Your technicians do a fine job of identifying potential issues with the vehicle. More

by PANMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Scanlon

Aug 22, 2024

BMW of Orland Park responded

We're glad to hear Tony and our technicians at BMW of Orland Park provided excellent service and improved your car's performance. Thanks for the positive feedback!

July 30, 2024

Dealership Rating
Employee Rating

I have purchased my last 5 BMWs from this location. Gus Gustoes is always super helpful and it all got started with Dan Bustamonte. More

by CTOOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2024

BMW of Orland Park responded

Thank you for your continued trust in BMW of Orland Park! We're delighted to hear that Gus and Dan have consistently provided excellent service. Enjoy your new ride!

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