Greg Henry
Greg Henry at Sunset Ford of Waterloo
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Greg Henry

Parts Manager

Sunset Ford of Waterloo

1425 N Illinois Route 3
Waterloo, IL 62298

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not yet
rated
25 Reviews

Dealership Experience

4 yrs, 10 mos

Industry Experience

26 yrs, 4 mos

Specialties & Trainings

Wholesale & Collision Specialist

not yet
rated

25 Reviews

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25 Reviews of Greg Henry

March 10, 2025

Dealership Rating
Employee Rating

Easy to talk to salespeople very knowledgeable. They are very helpful in selecting the right vehicle for me. The dealership is very clean. Everyone is super friendly More

by Michaellindhorst52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 11, 2025

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! We're here for any future needs and hope to see you again!

March 04, 2025

Dealership Rating
Employee Rating

Best experience in ever had sales staff was amazing and the garage staff the same More

by Joelcasson64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 05, 2025

Sunset Ford of Waterloo responded

Thank you for the outstanding review and your business! Come back to see us!

July 12, 2022

Dealership Rating
Employee Rating

Just purchased our 8th vehicle from Sunset Ford Waterloo. Joe Hill was fantastic to work with. Bill in finance made it simple and quick! Great experience and we will be back! More

by czimmer0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Heutel, Joe Hill, Bill Rolufs, Lonnie Pope , Debbie Menard, Alan Proctor, Dustin Ruckhaber, Sydney Smith, Alex Suhre

Jul 14, 2022

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us, and congratulations on your purchase! Our team wishes you many happy, safe miles. We look forward to your next visit!

April 22, 2022

Dealership Rating
Employee Rating

Courteous as usual. I was able to spray with the person I needed to and received the appropriate information. More

by Ron
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mary Edwards, Danielle Jansen, Casey Koester

Apr 25, 2022

Sunset Ford of Waterloo responded

Thank you so much for the 5-stars! Our team is here for any future needs, come back and see us!

April 02, 2022

Dealership Rating
Employee Rating

No high pressure and professional. They let the vehicles sell themselves. The service department is also prompt. More

by COPPER512
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Heutel, Bill Rolufs, Kyle Brewer , Danielle Jansen, Debbie Menard

Apr 04, 2022

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! It was a pleasure working with you, and we hope to see you again!

March 31, 2022

Dealership Rating
Employee Rating

Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good More

by craig.runge2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Heutel , Danielle Jansen, Alan Proctor, Dustin Ruckhaber, Alex Suhre

Apr 04, 2022

Sunset Ford of Waterloo responded

Our team truly appreciates your review, and we can't thank you enough for your business. We wish you all the best, and we hope to have the chance to work with you again!

March 28, 2022

Dealership Rating
Employee Rating

I will never be back! My husband took my car in for what we thought was the under carriage. HOWEVER after “insuring” him everything was fixed every single sound remained t More

by ASHEVLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: awful

Apr 04, 2022

Sunset Ford of Waterloo responded

Amber, thank you for providing us feedback. I am disheartened to know that we fell short of your expectations, mainly because I was there for the duration of your service visit. From what I have on file, the vehicle was brought into us to resecure the under shield coming loose. In fact, the repair order reads: “Customer brought vehicle in to refasten loose trim molding under vehicle.” “Tech refasten undergarment to vehicle using extra clips and hardware, rechecked all ok at this time.” If a noise was asked to be addressed, I am sorry we missed that, but at no point was it questioned if we found a noise nor does it say we addressed one either. Please know that we pride ourselves on above and beyond service, ensuring our customers are taken care of before they leave our store, and I am sorry we misunderstood each other. If you still need help with this concern, please reach out to me at your earliest convenience. Thank you! - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

February 22, 2022

Dealership Rating
Employee Rating

From start to finish my experience with every person at Sunset Ford in Waterloo was postive and seamless More

by Rosieday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Edwards, Danielle Jansen, Alan Proctor, Dustin Ruckhaber, Sydney Smith, Alex Suhre, Martin a service tech

Feb 23, 2022

Sunset Ford of Waterloo responded

Thank you so much! It was a pleasure working with you, and our team hopes to have the chance to work with you again.

February 09, 2022

Dealership Rating
Employee Rating

They are knowledgeable and quick.I would recommend them to anybody who wants a job well done. More

by NURCHBUG2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danielle Jansen

Feb 10, 2022

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and recommendation! It was wonderful working with you, and our team hopes to see you again.

February 09, 2022

Dealership Rating
Employee Rating

Danielle in Sunset Ford service department was fantastic as always She was prompt and efficient I highly recommend her and Sunset Ford Waterloo I will be back for all my vehicles More

by jhhill465
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Edwards, Danielle Jansen, Dustin Ruckhaber

Feb 10, 2022

Sunset Ford of Waterloo responded

Thank you for the kind words and recommendation! See you next time!

1

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