Grant Monks
Grant Monks at Ourisman Toyota 40
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Grant Monks

Service Manager

Ourisman Toyota 40

1101 Business Center Way
Edgewood, MD 21040

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4.6
18 Reviews

Dealership Experience

1 yr, 11 mos

Industry Experience

26 yrs, 4 mos

4.6

18 Reviews

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18 Reviews of Grant Monks

April 04, 2025

Dealership Rating
Employee Rating

Great job. Quick repair. Collision shop repaired damage to my truck in one week. They worked with rental car company so I dropped off my truck and picked up ren More

by LMJ
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer , Body shop

March 07, 2025

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Professional staff. Pleasant environment. I was able to enjoy a comfortable waiting and my car was clean and comfortable when the skilled mechanics had completed my se More

by nancygriffin2750
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

Ourisman Toyota 40 responded

Thank you for your kind words! We’re happy to hear that you had a comfortable experience while waiting and that your car was returned to you clean and in great condition. Our team takes pride in providing top-notch service, and we appreciate your trust in us. We look forward to serving you again in the future!

February 28, 2025

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Very pleased with my experience. Everyone was very professional and accommodating. I highly recommend Ourisman Toyota 40 More

by kjoytabor
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Mar 10, 2025

Ourisman Toyota 40 responded

Thank you for your wonderful review! We're so glad to hear that you had a great experience and that our team was professional and accommodating. Your recommendation means a lot to us! We appreciate your support and look forward to serving you again in the future.

January 25, 2025

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Friendly service, very informative. Also helpful with scheduling appointment when adjustments were needed. Thank you. More

by aminta_s
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Jan 27, 2025

Ourisman Toyota 40 responded

Thank you for the kind review!

December 04, 2024

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Overcharging for services is the first part. The second part is their sales or slacking. They should at least have had someone to offer me the extended Toyota care since it expires on 5 Decembe More

by jstern0305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank Wilson, Chris Kusterer

Dec 05, 2024

Ourisman Toyota 40 responded

I'm happy to assist in any way I can, but I'm confused by your review. Please feel free to reach out to me directly at gmonks@ourismancars.com if I can be of assistance.

September 25, 2024

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Friendly,responsive,inviting,quick,nice,fair, Clean,hone st,warm,selfless,comfortable, Caring, knowledgeable, relaxing ,place More

by Mikedor37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Sep 25, 2024

Ourisman Toyota 40 responded

Mikedor37, We sincerely appreciate you taking the time to leave us such a kind review!

Oct 02, 2024

Ourisman Toyota 40 responded

Its good to hear that you found our space clean, inviting, and comfortable. Our team works hard to create an atmosphere that feels warm and welcoming, where everyone can feel relaxed and well taken care of. It’s great to know that you appreciated the friendly and knowledgeable service we strive to provide. Your words about our fairness and honesty mean a lot to us, as we aim to build genuine connections with everyone who walks through our doors. We’re grateful for your support and look forward to providing you with the same selfless care and responsiveness the next time you visit. Thank you again, and we can’t wait to see you soon! Ron Jackson Sales Manager

September 17, 2024

Dealership Rating
Employee Rating

Everyone at Ourisman Toyota 40 are professional and pleasant. Your service details are reviewed and explained and any issues are discussed and resolved in a timely fashion . I know my car is well cared More

by phedra12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Sep 18, 2024

Ourisman Toyota 40 responded

Phedra12, Thank you so much for your kind review. We greatly appreciate your business, and look forward to assisting you in the future!

September 01, 2024

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The service was very quick, and the staff was very professional and courteous. I would highly recommend to go here in the future. More

by Shaggyd110
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Ourisman Toyota 40 responded

Thank you Shaggyd110 for the recommendation! We appreciate your business, and hope to continue to be of service in the future.

Sep 04, 2024

Ourisman Toyota 40 responded

Thank you so much for your kind words! Its always good to hear about a positive experience about our quick service and professional staff. We look forward to welcoming you back in the future! Ron Jackson Sales Manager

August 06, 2024

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Easy to set up an appointment. All providers are courteous. In particular my service provider Chris was knowledgeable, listened to my input including some help I requested on setti More

by clibonati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Aug 08, 2024

Ourisman Toyota 40 responded

We truly appreciate you taking the time to leave Chris and Ourisman Toyota Service such a kind review! Please do not hesitate to reach out if we can be of any additional assistance.

July 08, 2024

Dealership Rating
Employee Rating

I went in for servicing and it was thorough and a reasonable timeframe for the process. I appreciate the advisor who explained what I needed and the coverage I had. While I waited o was able to work More

by Demetriece
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Jul 08, 2024

Ourisman Toyota 40 responded

Demetriece, Thank you taking the time to leave us a review. We greatly appreciate your patronage!

1

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