Giovanni Saldana | Page 2

My car wasn't even properly worked on. It's still making grinding noise when I accelerate. I had to call back and make another appointment. I knew something was wrong when it only took abo It's still making grinding noise when I accelerate. I had to call back and make another appointment. I knew something was wrong when it only took about two hours. I do not appreciate being lied to and told that something was done when it wasn't. You guys didn't do an inspection before I bought it because you guys marked it for June 2. I bought my car may 29. None of this is making sense and it needs to be fixed. This is not the first currently bought from you guys and this is not the first problem I had. I thought that all the Kings were worked out but now I have to come back missing work once again. I'm not very happy about this and something needs to be done. More

by KELLYKOLODZIEJCZAK Verified Customer Verified Customer

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Giovanni was and excellent person to deal with, like always getting a car takes all day!! But the experience was great always getting a car takes all day!! But the experience was great More

by PEREZA0 Verified Customer Verified Customer

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Takes a long time to actually buy the car. They were friendly enough, but am disappointed that we were told we would get free car washes, now told unless we go through our salesman they only d They were friendly enough, but am disappointed that we were told we would get free car washes, now told unless we go through our salesman they only do them when we have service done. More

by tsplayt Verified Customer Verified Customer

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VERY HELPFUL AND REALLY FRIENDLY AND CURIOUS. I FELT REALLY COMFORTABLE WORKING WITH ALL THE PEOPLE AT FAMILY HYUNDAI! I FELT REALLY COMFORTABLE WORKING WITH ALL THE PEOPLE AT FAMILY HYUNDAI! More

by lsk1947 Verified Customer Verified Customer

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Had an internet deal done with agreed pricing on a new Hyundai Tucson hybrid and our trade value and the discounts to be applied, including agreement to match the Carmax purchase offer on our trade in. Wh Hyundai Tucson hybrid and our trade value and the discounts to be applied, including agreement to match the Carmax purchase offer on our trade in. When we got there they appraised the trade and agreed on the value, then did all the switching out of the vehicles. They then sent a guy by trying to sell us all kinds of aftermarket expensive garbage, wasting an hour of our time. Then they let us sit for another hour before we went into the business office to sign the paperwork and they weren't busy. In there they pulled a switch and did not give the $500 dealer credit originally in our verbal agreement and they said it was already included. They also tried to give $1,000 less than the Carmax offer sheet and agreed trade value. They said that we were given the amount of trade value less the sales tax credit on the trade. We raised our objections and argued for an hour with several people including the manager. Told them to give our keys back and put the old plates on our car. After another round of their xx, they agreed to give full trade value, which had been specifically agreed with the salesman and internet person. They weaseled out of the other $500 credit, but since I had spent three hours there already and the new car was ready to go with our plates on it, we decided to take the car and get out of there.. The guy in the business office then wasted more of our time trying to do the hard sale on maintenance, tires and wheels and extended warranties, which we told him 3 times we did not want. This simple deal took the longest amount of time I have ever spent purchasing a new vehicle and I have bought well over 100 new cars between personal and business use in the last 30 years. The salesman was polite and tried to explain our verbal agreement to his slimy boss, who took over and tried to screw us. Horrible experience. We will never go back to this dealership again. More

by mikel Verified Customer Verified Customer

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Everyone at the dealership especially Gio went out of their way to find the exact car that I wanted. I am totally satisfied with Family Hyundai. their way to find the exact car that I wanted. I am totally satisfied with Family Hyundai. More

by RUFUS62101 Verified Customer Verified Customer

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Everyone there was knowledgeable, not pushy, and fair. A pleasant car buying experience. They gave you all the options and left you alone to decide. A pleasant car buying experience. They gave you all the options and left you alone to decide. More

by ARGS40 Verified Customer Verified Customer

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Geo was wonderful to work with. Answered all my questions and gave me suggestions that I hadn’t thought of all the way through the process Answered all my questions and gave me suggestions that I hadn’t thought of all the way through the process More

by HUGH.WHEELER Verified Customer Verified Customer

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Gio was awesome. I would buy a car from him again. I really don't like going to dealerships, but he was not pushy and very knowledgeable about the vehicle. My daug I would buy a car from him again. I really don't like going to dealerships, but he was not pushy and very knowledgeable about the vehicle. My daughter just bought a car back in July from Family. Also, my husband bought a car a few years ago. We were referred by Danny Wilson and Gene Talsma. More

by TERESA-KIRBY Verified Customer Verified Customer

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Gio was very helpful during his sell. Thank you for your great service. I am satisfied Thank you for your great service. I am satisfied More

by GAREEHARPER Verified Customer Verified Customer

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