Gerardo Tarin

. I purchased a vehicle online, completed the financing process, received a confirmation phone call, and scheduled an appointment to pick up the vehicle. When I arrived at the dealership, I was informed by process, received a confirmation phone call, and scheduled an appointment to pick up the vehicle. When I arrived at the dealership, I was informed by the sales manager that the vehicle had already been sold. The sales manager spoke to me in a condescending manner and showed no empathy or concern. I was given only two options, select a different vehicle or receive a refund of my deposit. There was no apology and no attempt to resolve the situation or honor the confirmed purchase. This experience reflects poor business practices and unacceptable customer service. I have attached documentation showing confirmation of my online purchase. I am requesting accountability for this conduct and a response from the dealership to address this issue. More

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This was the smoothest purchase I’ve ever experienced. Huge thank you to Scotty for the generous appraisal. Huge thanks to the finance managers, Mike, and Izabelle for making this deal possible. Would def Huge thank you to Scotty for the generous appraisal. Huge thanks to the finance managers, Mike, and Izabelle for making this deal possible. Would definitely recommend this dealership to anyone. More

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Very generous and very helpful me and my family absolutely will recommend this place. Very clean. absolutely will recommend this place. Very clean. More

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Joseph was super nice, polite, friendly, and went above and beyond to answers all our questions and concerns. Definitely will come back here again to buy another car. and beyond to answers all our questions and concerns. Definitely will come back here again to buy another car. More

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Larry was fantastic! Super talented and knowledgeable. Great non pressure personality and felt really at ease. Echo park was wonderful, all staff was very friendly and he Super talented and knowledgeable. Great non pressure personality and felt really at ease. Echo park was wonderful, all staff was very friendly and helpful, including Danny who assisted and made sure that we had everything we needed. Very personable car buying experience. More

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Excellent Location,, Great Place with huge inventory of all brands at decent affordable prices; Great Staff, Great people, Great Customer Service, Check it out, you won’t be disappointed…….!!! all brands at decent affordable prices; Great Staff, Great people, Great Customer Service, Check it out, you won’t be disappointed…….!!! More

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Great service, helped me with all my questions. Made my first car purchase an amazing experience. Definitely worth it! Made my first car purchase an amazing experience. Definitely worth it! More

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Wonderful dealership. I was treated so nicely from beginning to end. The sales manager staff was attentive and met all my needs and my sales person Allison was fast, eff I was treated so nicely from beginning to end. The sales manager staff was attentive and met all my needs and my sales person Allison was fast, efficient, super friendly and helpful. Highly recommend Echopark and do yourself a favor and have a good time there with Allison, she made what is usually a painful process super fun and easy. Thank you Echopark. More

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I have had amazing customer service experiences with Echo Park. They truly take care of their customers. I am a single mom so buying a car can be a stressful experience but everyone was so helpful and accomm Park. They truly take care of their customers. I am a single mom so buying a car can be a stressful experience but everyone was so helpful and accommodating at Echo Park in Roseville. I feel very confident in my purchase and further purchases! Huge shout out to Ninette, Aung, Jerado (I think that’s how you spell it), and Ben (in the mechanic department) and everyone else who too special care of us. I’m so grateful! More

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Aung was attentive and customer service oriented from start to finish. Would not hesitate working with him again. Thanks Aung! start to finish. Would not hesitate working with him again. Thanks Aung! More

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