George E. GUSHULAK II | Page 5

Usually the experience is flawless, but this time, George was on vacation, and nobody called me to update me on status, or to let me know it was finished. When I called there was confusion over the notes. Th was on vacation, and nobody called me to update me on status, or to let me know it was finished. When I called there was confusion over the notes. They had my car for 7 days. I did have a rental car but I had to call twice - just wasn’t the great service I usually get. More

by KENDRADECOSTE Verified Customer Verified Customer

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Poor customer service Having brought my car to the dealership for two years without incident - Brett was always my service advisor - I was absolutely shocked by the horribl Having brought my car to the dealership for two years without incident - Brett was always my service advisor - I was absolutely shocked by the horrible customer service I received most recently with George. I brought my car in for a routine service (~45k-50k miles) and was told the 55k mile service would be performed given the time that had elapsed since my last routine service- fine works for me. However, it was not brought to my attention that service would cost over 2x the amount of a routine service. I have always trusted my dealership service advisor because they think of the little things, they're informative, and the customer service is terrific. The exclusion of the astronomical cost of the 55k service was the first straw. Second - I was asked if I wanted a "complimentary car sanitation" - which I gladly accepted given COVID-19 - however, when my car was returned it had not been cleaned. When I asked why that was the case, I was told that service was not taking place at the moment due to COVID. I asked what the "sanitation" included and George's answer was unsatisfactory at best. It would have been much better customer service, let alone a common courtesy, to mention upfront that my car would be brought back to me uncleaned, as I've considered that a benefit (albeit small) of bringing my car to the dealership. Numerous malfunctions were identified in my routine, and subsequently diagnostic check-up, which I asked George to move forward with repairing and seeking reimbursement from my extended warranty/service contract. He was successful in receiving reimbursement for everything except the cracked windshield, which ultimately needed a full replacement (at no fault of his - not much he could do on that front). This leads me to my third complaint - I decided to take my car to a windshield specialist who did the job for 1/4 of the cost of what the dealership planned to charge me, and a mechanic who replaced the brake pads which were completely worn down. I had complained to Audi in the past about squeaky breaks and was told they couldn't replicate the issue. I had never been warned that my breaks were approaching their end-of-life and my rotors were at risk. This was very alarming to learn from an OUTSIDE, non-Audi franchise dealership mechanic. Fourth - when we arrived to pay the bill and experienced sticker shock, George was incredibly rude and disrespectful - he raised his voice to argue with us, and was relentless in his stubbornness to work with us to appease his customers. We asked for a discount and his response was "well, how much is acceptable to you?" In no way is that an appropriate response from a service advisor. Fifth- after taking the car to another mechanic for a second opinion, it was brought to our attention the front upper control arm bushings (near the tires) were heavily degraded. That wasn't noted even though the technician worked on many other components of the breaks, which I was billed for according to my diagnostic report. Sixth - the coolant level was on empty, or at its minimum to be exact. We were charged for a "55k mile maintenance" and the technician forgot to top off our fluid levels?? Overall, I was appalled by the level of service I received at an Audi-franchise dealership/service center and my hope is for Audi to remedy the situation, either in cost reimbursement, future credit towards service work, or something else. Thank you- Elise More

by Elise Crispen Benson Verified Customer Verified Customer

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They have been good in the past but dropped the ball this time. They missed my appointment @ 10 AM. I called 2 times and was reassured they were coming for my car. I was informed when I called at 3:30 they n time. They missed my appointment @ 10 AM. I called 2 times and was reassured they were coming for my car. I was informed when I called at 3:30 they now were not able to make it and actually Scott (?) was surprised my car wasn't picked up yet. He apologized and said tomorrow morning. The next day, a young lady was nice and efficient with the paper work but the inside of the car that she dropped off was disgusting and very dirty! There were food crumbs in the console and floor, sticky spray on the steering wheel and dash (like a soda was opened) straw wrapper in the door, hand and nose prints on the windows, ketchup on the floor mat, hair in the back seat. There was also a person's paperwork left in the middle console, maybe the guy before me?. I also took pictures as well. I actually cleaned the car out when I got it! There was NO way it was sanitized before I got it. As far as the service that was done it was done right. The estimate on my rear light was high compared to the Escondido Dealership. There were no issues when I dropped it off. More

by Jill Verified Customer Verified Customer

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Service They are nice people and knowledgeable. Always keep good communication with me. I will continue to trust them with all of my service needs for years t They are nice people and knowledgeable. Always keep good communication with me. I will continue to trust them with all of my service needs for years to come More

by mrzagon Verified Customer Verified Customer

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Poor communication - constant excuses and slow service I Poor communication - constant excuses and slow service I was told I needed to have extra work done. Once George realized I had an extended warrant Poor communication - constant excuses and slow service I was told I needed to have extra work done. Once George realized I had an extended warranty he said they need to approve. Might take a day or two. Well the following week I had to track him down to get an update. More

by JOE.SCAFIDI Verified Customer Verified Customer

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Switched to this dealership & very glad I did so. Thank you very much! Looking forward to my next service at Audi San Diego Thanks again! you very much! Looking forward to my next service at Audi San Diego Thanks again! More

by REHAN90 Verified Customer Verified Customer

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Great customer service Safe, fast and efficient. Service was good, received video of diagnosis; audio was not good but understood vehicle is in great shape. Honesty in servi Safe, fast and efficient. Service was good, received video of diagnosis; audio was not good but understood vehicle is in great shape. Honesty in service will always be appreciated since, as with a Doctor, you are at their mercy. More

by RAF Verified Customer Verified Customer

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Weight sensor in passenger seat malfunction Great team effort as George was out - he still took care of me via text! No one joked about my wife and weight sensor, too! Great team effort as George was out - he still took care of me via text! No one joked about my wife and weight sensor, too! More

by NEWKER0 Verified Customer Verified Customer

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Has a very narcissistic attitude. I had to request different Rep.to help with my service. Most service reps. Have attitudes specially if your a female. But this one over does it. different Rep.to help with my service. Most service reps. Have attitudes specially if your a female. But this one over does it. More

by JANDRA1009 Verified Customer Verified Customer

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Professional service from start to finish At this dealership you can count on an exceptional and professional service. The whole process was easy from start to finish. Well organized dealershi At this dealership you can count on an exceptional and professional service. The whole process was easy from start to finish. Well organized dealership that values our time - check in and out was a breeze. Gorge E. Gushulak was very helpful. His pleasant attitude and knowledge was outstanding. Well deserved 5 stars! More

by Bernard.odak Verified Customer Verified Customer

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