Geneva Carr

Geneva Carrs was extremely helpful and did absolutely everything she could to help! Thank you!!! everything she could to help! Thank you!!! More

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I went into the dealership, not expecting much like all other dealerships. Geneva and Dominic made this process so easy we were in and out the dealership within two hours. On top of that they gave me and m other dealerships. Geneva and Dominic made this process so easy we were in and out the dealership within two hours. On top of that they gave me and my wife one heck of a package deal that included things that I didn’t even know that was able to be included. I would highly recommend going to Dominic or Geneva if you’re looking for a new or used car. More

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I received outstanding customer service from LoKey and would highly recommend to anyone in the market to purchase a vehicle. Joe Haig was very professional and addressed all of my purchasing concerns and would highly recommend to anyone in the market to purchase a vehicle. Joe Haig was very professional and addressed all of my purchasing concerns and made the buying process very efficient. Thanks Joe More

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love this dealership! Felt like family. I will definitely be sending all of my friends and family there! Felt like family. I will definitely be sending all of my friends and family there! More

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So after the hurricanes, I needed a car because I lost one. I found a used Chrysler Pacifica at Lokey Volkswagen. Due to construction on the road in front of there building there was no place to real lost one. I found a used Chrysler Pacifica at Lokey Volkswagen. Due to construction on the road in front of there building there was no place to really test drive it except circle their parking lot. So I bought the car. First It Took 2 months to get my license plate. They actually had to give me a dealer plate. It took so long. My salesman screwed up, I had to go to a Chrysler dealer to get a Second key that my salesman Alessio promised. He said everything was set, it wasn’t I had to stand there and wait for lokey to send a purchase order over after the key was coded. It took several hours. I’m disabled and it was uncomfortable waiting. My air conditioner doesn’t seem to be working properly I made an appointment with my salesman, when I brought the car in and they said I was a walk-in and I was forced to wait half a day. My salesman, Alessio had also told me it was all set, it wasn’t. Next the service technician got snotty with me when he told me I was a walk-in. I told him that it was supposed to be set up from my salesman, Alessio, I had been six weeks waiting but he didn’t care. I’m still not sure the air-conditioning is working properly because it has not been very warm out and I have not been able to test it. The car was supposed to come with headphones and a remote for the entertainment center, but it didn’t when I told him about it. They said it was too bad. It didn’t come in with the car. Also, it is an eight passenger van, and the eighth seat was missing when I discovered that they again told me too bad I had asked Alessio for a copy of the original sticker, before purchasing so I could check what equipment that was supposed to be with it. This is easy to get from Carfax, but he didn’t give it to me. By the time I got a copy of it from the dealer, I realized those was items missing. It was too late according to them. When I went there, I had an advertise price that I found on Cars.com however they added about $4000 to that For dealer fee and prep fee. When I was getting ready to sign the paperwork, I found out they added over $100 to my payment signing me up for a CarShield or similar warranty that I did not ask for or want. My last visit was to finally get my license plate. They called me up and said it was ready so I went to get it and the girl doing it wasn’t there. I asked the Receptionist where person was and she responded she had to go someplace to get the license plate. So I said OK how long would it be and she was snotty and said it’ll be however, long it takes without giving me a timeframe. She was very condescending. I thought this would be good to buy this vehicle from a reputable dealer, but the dealer doesn’t seem to be as reputable as I thought would not go back. More

by carljacker Verified Customer Verified Customer

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Geneva was kind enough to show me several cars while I visited the location. She was very professional, very knowledgeable and one of the most important characteristics, HONEST! Although I wasn’t able to visited the location. She was very professional, very knowledgeable and one of the most important characteristics, HONEST! Although I wasn’t able to find something I liked, I would definitely purchase a vehicle in the future from her. I hope she is there for years to come! More

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Great service, streamlined process. Made purchase easy. Would buy from again . Plus free oil changes for life.. keeps you engaged with the dealership.. brilliant Made purchase easy. Would buy from again . Plus free oil changes for life.. keeps you engaged with the dealership.. brilliant More

by Boomer Verified Customer Verified Customer

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Did right by me. Best customer service i have seen, they won't crowd you when you arrive and do everything they can to get you into a vehicle (in a good non pushy way Best customer service i have seen, they won't crowd you when you arrive and do everything they can to get you into a vehicle (in a good non pushy way). More

by Daniel.seiger Verified Customer Verified Customer

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Great service from all! Went and found the car I was was looking for and then worked with us on timing. Went and found the car I was was looking for and then worked with us on timing. More

by berthgerigk Verified Customer Verified Customer

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Geneva from Lokey Volkswagen in Clearwater did a great for me! She worked a deal and was always meeting everyone with a smile and a "no worries" attitude! The day I closed on the car was the day the sys for me! She worked a deal and was always meeting everyone with a smile and a "no worries" attitude! The day I closed on the car was the day the system was hacked all across the country yet she and the rest of the team there at Lokey still made it happen! Great Job guys! I'm having a lot of fun driving around town in my little red convertible Bug! More

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