Geneva Carr

love this dealership! Felt like family. I will definitely be sending all of my friends and family there! Felt like family. I will definitely be sending all of my friends and family there! More

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So after the hurricanes, I needed a car because I lost one. I found a used Chrysler Pacifica at Lokey Volkswagen. Due to construction on the road in front of there building there was no place to real lost one. I found a used Chrysler Pacifica at Lokey Volkswagen. Due to construction on the road in front of there building there was no place to really test drive it except circle their parking lot. So I bought the car. First It Took 2 months to get my license plate. They actually had to give me a dealer plate. It took so long. My salesman screwed up, I had to go to a Chrysler dealer to get a Second key that my salesman Alessio promised. He said everything was set, it wasn’t I had to stand there and wait for lokey to send a purchase order over after the key was coded. It took several hours. I’m disabled and it was uncomfortable waiting. My air conditioner doesn’t seem to be working properly I made an appointment with my salesman, when I brought the car in and they said I was a walk-in and I was forced to wait half a day. My salesman, Alessio had also told me it was all set, it wasn’t. Next the service technician got snotty with me when he told me I was a walk-in. I told him that it was supposed to be set up from my salesman, Alessio, I had been six weeks waiting but he didn’t care. I’m still not sure the air-conditioning is working properly because it has not been very warm out and I have not been able to test it. The car was supposed to come with headphones and a remote for the entertainment center, but it didn’t when I told him about it. They said it was too bad. It didn’t come in with the car. Also, it is an eight passenger van, and the eighth seat was missing when I discovered that they again told me too bad I had asked Alessio for a copy of the original sticker, before purchasing so I could check what equipment that was supposed to be with it. This is easy to get from Carfax, but he didn’t give it to me. By the time I got a copy of it from the dealer, I realized those was items missing. It was too late according to them. When I went there, I had an advertise price that I found on Cars.com however they added about $4000 to that For dealer fee and prep fee. When I was getting ready to sign the paperwork, I found out they added over $100 to my payment signing me up for a CarShield or similar warranty that I did not ask for or want. My last visit was to finally get my license plate. They called me up and said it was ready so I went to get it and the girl doing it wasn’t there. I asked the Receptionist where person was and she responded she had to go someplace to get the license plate. So I said OK how long would it be and she was snotty and said it’ll be however, long it takes without giving me a timeframe. She was very condescending. I thought this would be good to buy this vehicle from a reputable dealer, but the dealer doesn’t seem to be as reputable as I thought would not go back. More

by carljacker Verified Customer Verified Customer

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Geneva was kind enough to show me several cars while I visited the location. She was very professional, very knowledgeable and one of the most important characteristics, HONEST! Although I wasn’t able to visited the location. She was very professional, very knowledgeable and one of the most important characteristics, HONEST! Although I wasn’t able to find something I liked, I would definitely purchase a vehicle in the future from her. I hope she is there for years to come! More

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Great service, streamlined process. Made purchase easy. Would buy from again . Plus free oil changes for life.. keeps you engaged with the dealership.. brilliant Made purchase easy. Would buy from again . Plus free oil changes for life.. keeps you engaged with the dealership.. brilliant More

by Boomer Verified Customer Verified Customer

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Did right by me. Best customer service i have seen, they won't crowd you when you arrive and do everything they can to get you into a vehicle (in a good non pushy way Best customer service i have seen, they won't crowd you when you arrive and do everything they can to get you into a vehicle (in a good non pushy way). More

by Daniel.seiger Verified Customer Verified Customer

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Great service from all! Went and found the car I was was looking for and then worked with us on timing. Went and found the car I was was looking for and then worked with us on timing. More

by berthgerigk Verified Customer Verified Customer

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Geneva from Lokey Volkswagen in Clearwater did a great for me! She worked a deal and was always meeting everyone with a smile and a "no worries" attitude! The day I closed on the car was the day the sys for me! She worked a deal and was always meeting everyone with a smile and a "no worries" attitude! The day I closed on the car was the day the system was hacked all across the country yet she and the rest of the team there at Lokey still made it happen! Great Job guys! I'm having a lot of fun driving around town in my little red convertible Bug! More

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My sales Lady Geneva Carr is the absolute best she spent the whole entire day making sure the last car we purchased there was the one I truly wanted after looking at five different cars getting prices on al the whole entire day making sure the last car we purchased there was the one I truly wanted after looking at five different cars getting prices on all of them going back and forth from car to car never once was I pressurized or rushed into doing anything She's definitely not the average sales person she's always there for you whether you're ready to purchase a car or whether your there simply just looking I must say after dealing with Lokey VW for the last 4 years she's become more then a sale's person she's become a true friend More

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Great dealership! We bought our car through Geneva and she’s one of the best sales representatives i’ve ever met. Very caring, polite and answered all questions that w We bought our car through Geneva and she’s one of the best sales representatives i’ve ever met. Very caring, polite and answered all questions that were needed to ask. Additionally Keagan the sales manager was very helpful and attentive as he was helping with our sale More

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Drove from Pensacola just to buy a car from Geneva Carr! She called me back immediately walking me through the car buying process! Extremely helpful. Extremely pleasant! Fun too! Treated us like family. She called me back immediately walking me through the car buying process! Extremely helpful. Extremely pleasant! Fun too! Treated us like family. More

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