Gavin Terronez

I have had the worst possible experience with Gavin today. He is the most unhelpful, rude and disrespectful person I have come across at Audi Livermore. This is my second encounter with and is is worst today. He is the most unhelpful, rude and disrespectful person I have come across at Audi Livermore. This is my second encounter with and is is worst than my second one. As an Audi finance manager, he needs to be more accommodating and welcoming towards the customers. Extremely dissatisfied and disappointed with his behavior. I have been an Audi customer since 2016 but I guess not anymore!!! More

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Easy and professional to work with - Great Service ! I purchased my vehicle when I was out of the USA and the process was perfect and honest. I purchased my vehicle when I was out of the USA and the process was perfect and honest. More

by MK Verified Customer Verified Customer

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Here’s a review based on your experience: I recently purchased an Audi Q7 from Audi Livermore, and overall, I had a good experience, with a few highs and lows. My sales consultant, Nick, was fantastic! purchased an Audi Q7 from Audi Livermore, and overall, I had a good experience, with a few highs and lows. My sales consultant, Nick, was fantastic! He was incredibly knowledgeable, professional, and patient, walking me through all the features of the car and ensuring I understood everything. Nick even handled the car delivery personally, and his kindness and dedication made the buying process enjoyable and stress-free. However, my experience with the finance department was disappointing. The finance manager’s tone and approach made me feel uneasy, and I found the process lacking in transparency, which affected my trust in their services. Ultimately, I arranged my own financing through Bank of America and secured a better rate. On a positive note, the store manager was supportive and great to work with, which helped balance out my experience. While I highly recommend Audi Livermore and commend their sales and management teams, I would advise future customers to consider arranging their own financing for a smoother, more reliable experience. More

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They were very helpful showing me all functions of of new car in detail. And I am able to call them back fir any questions I have car in detail. And I am able to call them back fir any questions I have More

by georgesideris Verified Customer Verified Customer

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The service advisor was Josh Choy - very good 4 stars. Would provide a 5 star rating but he needed to provide updates without customer asking multiple time. The service tech was Ruben Guitierrez. Complete Would provide a 5 star rating but he needed to provide updates without customer asking multiple time. The service tech was Ruben Guitierrez. Completed the replacement of four tires per recall, but the car came back dirty and the tires were extremely dirty. I would expect the technician or someone at Livermore Audi would at least clean the wheels. More

by mcr.fastball Verified Customer Verified Customer

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Livermore Audi handled my deal with professionalism and smoothness. I highly recommend, to include Jen. smoothness. I highly recommend, to include Jen. More

by ajaime0 Verified Customer Verified Customer

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Great experience with Audi Livermore. I’ve bought multiple cars through the dealership and always appreciate their focus on customer satisfaction! I’ve bought multiple cars through the dealership and always appreciate their focus on customer satisfaction! More

by chris_harteker Verified Customer Verified Customer

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Alex was so easy to work with. No pressure which I appreciate. Entire car purchase process/trade in was easy and smooth. No pressure which I appreciate. Entire car purchase process/trade in was easy and smooth. More

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I had such great service and it was such a smooth process to purchase my vehicle! to purchase my vehicle! More

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Really disappointing experience with the dealership where commitments made were not honored. Required multiple follows ups for them to prioritize the issue at hand and still not resolution has been reached. commitments made were not honored. Required multiple follows ups for them to prioritize the issue at hand and still not resolution has been reached. More

by ALSR Verified Customer Verified Customer

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