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Gaudencio Chavez
Gaudencio Chavez at Toyota On Western
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Gaudencio Chavez

Sales Assoicate

Toyota On Western

6941 S Western Ave
Chicago, IL 60636

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4.1
9 Reviews
4.1

9 Reviews

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9 Reviews of Gaudencio Chavez

August 14, 2024

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Employee Rating

Thanks to Jeromy Alvarez, I got to purchase my 2nd new vehicle on my own! Thank you so much for making this transition so smooth and quick! This was the best car buying experience EVER. When you go in, as More

by jessicavento83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Channon Bolden, Gerardo Paredes, Ignacio Godinez, Otto Brantley, Tony Bedolla

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Aug 14, 2024

Toyota On Western responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Jessica, please do not hesitate to let us know. We are always happy to help!

June 18, 2024

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Employee Rating

Me gusta el servicio porque son atentos, amables y eficientes. El tiempo del servicio fue adecuado. More

by MZAVALIJAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2024

Toyota On Western responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota On Western to be a positive one. Please don't hesitate to reach out if you need anything else.

June 13, 2024

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Employee Rating

Muy buen servicio rapidos amables me trataron muy buen si lo recomiendo a toda las personas More

by GRALIR1572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Salazar

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Jun 13, 2024

Toyota On Western responded

Thanks for sharing your thoughts about your experience with Toyota On Western. We appreciate your business and hope to see you again soon!

June 07, 2024

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Employee Rating

Excellent service. Pleasant and helpful. Personality. Work was done in time allotted and he explained everything that was done to car More

by amr824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Otto Brantley, Tony Bedolla

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Jun 07, 2024

Toyota On Western responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 03, 2024

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Employee Rating

For some reason, the personal in this dealer is always angry. They pass by you, and they don’t even acknowledge you. And even when you talk to them with that best of your attitude, they always answer in a More

by LALOMINO68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gerardo Paredes, Ignacio Godinez, Ismael Pineada, Leo Peralta, Nerhu Pina, Tony Bedolla, Nick Salazar

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Jun 03, 2024

Toyota On Western responded

Lalo,,, Are you sure? you pointed out 8 employees 6 in sales and 2 in service. We are known for being most easy going dealership not the crabiest,,,,, what happened? this almost seems like a prank. please call me Ray the GM 7738847235 We appreciat and respect our customers, it's impossible for these many people to be rude to one person at the same time. I'm intrigued. please call me

Jun 03, 2024

Toyota On Western responded

Lalo,,, Are you sure? you pointed out 8 employees 6 in sales and 2 in service. We are known for being most easy going dealership not the crabiest,,,,, what happened? this almost seems like a prank. please call me Ray the GM 7738847235 We appreciat and respect our customers, it's impossible for these many people to be rude to one person at the same time. I'm intrigued. please call me

Jun 03, 2024

LALOMINO68 responded

Before anything else, thank you for answering my review. I took my time to do the survey. I’m taking my time to respond so believe me it’s true. I’m not the kind of person that just for something minor give bad reviews. If I go to this dealer is because it’s too close to my house. But it’s not the first time people in the front desk don’t even acknowledge me. I’ve been standing in front of the front desk for 5 to 10 minutes and nobody even my turn their head to my location. So I make myself notice in the most polite way and is at that time when they answer but they are very rude. Check your video surveillance cameras so you can look at me just trying to see if somebody can help me and nobody does. So I get out of the office and go to the back just looking for my car before I ask anything.

June 03, 2024

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Employee Rating

All the employees at Toyota on western were professional at their jobs and polite. The salesperson was very helpful in answering questions about a new car. I haven’t decided yet but he did clear up some thi More

by ELIZABETH1655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Channon Bolden , All the employees were helpful and answered my questions

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Jun 03, 2024

Toyota On Western responded

Thank you so much, Elizabeth, for your kind words and for leaving us this wonderful feedback!

May 29, 2024

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Employee Rating

The service was good, my service tech was courteous and professional. The pricing is expensive. More

by cstreeter920
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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May 30, 2024

Toyota On Western responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota On Western to be a positive one. Please don't hesitate to reach out if you need anything else.

May 21, 2024

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Employee Rating

Customer service was knowledgeable and courteous. Explained the process and how much time it would take for the oil change. Kept me updated on the process throughout the visit. More

by JOHNLESNICKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Otto Brantley

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May 21, 2024

Toyota On Western responded

Thank you for choosing Toyota On Western. Your feedback and rating mean a lot to us. We're glad we were able to help, John, and we hope to see you again!

May 18, 2024

Dealership Rating
Employee Rating

Not happy at all ,oil change over $100. when you start doing these what's up with that. More

by LONNIE.50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 20, 2024

Toyota On Western responded

Hi Lonnie we thank you for being our customer We always keep our customers expenses in mind that’s why we keep our prices lower than our competitors as a way to show appreciation and keep you coming back. $100 including tax for an oil change is very reasonable nowadays. The next time you come in please see me Ray the GM and we will shop other service shops together to see if our price is fair. Thanks again maybe next time you’ll give us 5 stars

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