Gatlin Hatcher

Traped in it's own success. Expansion not in time to handle growing customer volume or space for additional staff to handle increasing volume. Expansion not in time to handle growing customer volume or space for additional staff to handle increasing volume. More

by RI9JR Verified Customer Verified Customer

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Gatlin is great to work with and I’ve always had great experiences at the Walker Ford service department! experiences at the Walker Ford service department! More

by gretchendoane Verified Customer Verified Customer

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On on on o on on on at the just on at of go gone More

by wcro3 Verified Customer Verified Customer

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We’ve worked with Brooks multiple times in the past. While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshi While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshifting. Since it’s our only vehicle, we carefully scheduled a time to drop it off when we could borrow a friend’s car. We left the truck at the shop for a week, and during that time, we were reassured it would be test-driven thoroughly to identify the problem. They also told us that if a deeper issue was found, they could reschedule the service and provide us with a rental. After the week was up, we learned the truck had been driven less than a mile, and they claimed they couldn’t replicate the issue. Communication became a problem, as Brooks stopped answering our calls or returning messages. I eventually had to contact the service manager, Ryan. After a few conversations, Ryan personally tested the vehicle, confirmed the noise, and promised to get back to us with a rental and a plan to dig deeper into the issue. It has now been four months, and we still haven’t heard back. While Don Mast has always been helpful, this experience has been extremely frustrating and disappointing. More

by joeb Verified Customer Verified Customer

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Great service department, my vehicle is always fixed correctly and in a timely manner. Awesome place! correctly and in a timely manner. Awesome place! More

by KEN.ADAMS0 Verified Customer Verified Customer

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Awesome service. Great group of people. Got our work van in and out in a decent time frame. Great group of people. Got our work van in and out in a decent time frame. More

by greg@atozfire.com Verified Customer Verified Customer

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It was fair at first. Had a few issues at first but walked away happy Had a few issues at first but walked away happy More

by GSH1414 Verified Customer Verified Customer

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Gatlin and Walker fords service department currently stole my business from Ferman Ford and I hope it continues. Thanks stole my business from Ferman Ford and I hope it continues. Thanks More

by buckster65 Verified Customer Verified Customer

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When I made my appointment for some reason, it was not saved, but the service advisor Gatlin was able to get me on the schedule and the maintenance was complete and half the time that it was originally di saved, but the service advisor Gatlin was able to get me on the schedule and the maintenance was complete and half the time that it was originally discussed. More

by Medical Professional Verified Customer Verified Customer

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I called Brooks late in the afternoon, I needed to get the truck serviced as I was leaving town that week. Somehow he was able to squeeze me in on a Saturday. I waited there for the truck which took a lit the truck serviced as I was leaving town that week. Somehow he was able to squeeze me in on a Saturday. I waited there for the truck which took a little longer than I had anticipated but I was very appreciative to be able to get the vehicle serviced on such short notice. Brooks was a straight up good guy! More

by MCostello Verified Customer Verified Customer

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